- NuAxis Innovations (Washington, DC)
- ** Tier II Service Desk Specialist** Location **Washington, DC** \# of openings **3** Salary Range (Min-Max) **00** **We are a federal IT company on a ... so join our team NOW! We are currently seeking a talented and motivated ** Tier II Service Desk Specialist** for a Full-Time position. **Job Summary:**… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for an IT Operations Staff Help Desk Tier I/ II totroubleshoot, diagnose, and resolve a diverse range of IT issues ... USD $150,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/4611/it-operations-staff-%28help- desk - tier -i- ii %29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington, DC_ **ID**… more
- General Dynamics Information Technology (Bethesda, MD)
- …Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Help Desk Support,IT Tech Support,Troubleshooting **Experience:** 3 + years of ... Required:** Yes **Job Description:** Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means… more
- Red River (Chantilly, VA)
- …directing the assignment of tasks, and actively participating in the resolution of Tier II and advanced issues. Beyond managing the NOC workforce, you'll ... making an impact? Join our team as the Help Desk Lead/Supervisor ( tier 2) and take the...member, you'll not only leverage your expertise as a top- tier NOC Engineer II but also spearhead… more
- Stratus Solutions (Washington, DC)
- …USCP customers. Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ). Communicate information in an ... things you may do on any given day): Provide Tier I support for requests for service ...call, and in-person. Triage and escalate IT issues to Tier II , Tier III, and… more
- Stratus Solutions (Washington, DC)
- …with USCP customers Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ) Communicate information in an ... things you may do on any given day): Provide Tier I support for requests for service ...and in person Triage and escalate IT issues to Tier II , Tier III, and… more
- NuAxis Innovations (Washington, DC)
- … Desk Specialist II ** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply expertise on multiple complex work ... and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet...Must contribute to deliverables and performance metrics where applicable.uThe Tier II support is involved in resolving… more
- Insight Global (Herndon, VA)
- Job Description A client in the Reston, VA area is seeking a TSSCI Cleared Tier I Service Desk candidate to support a federal program. Candidates will be ... factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic...documenting skill * Must have Security+ DoD 8570 Level II * TS/SCI clearance * Good to have experience… more
- Gama-1 Technologies (Silver Spring, MD)
- …mobile devices, printers, VPN issues + Perform Installs, Moves, Additions, and Changes (IMAC) for Tier II + Maintain VTC system + Provide IT support for remote ... is part of a larger team of IT Customer Service professionals, engineers and managers who follow the ITIL...a security clearance + At least 5 years of Tier II onsite and remote support experience… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …- II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier -III support as required for advanced ... Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB)...Facility Helpdesk, ensuring efficient handling of trouble tickets and service requests. + Ensure the CAB and helpdesk operations… more
- General Dynamics Information Technology (Columbia, MD)
- …in real time NOSC environment and initiate fix actions or problem escalation to Tier II / Tier III admins. + Provide support for implementation, ... related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Senior -...as many incidents during the first contact, or at Tier I/ II . Efficiently escalates incidents to … more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** **required** ... Transform technology into opportunity as a **Help Desk Support Service Specialist - Intermediate** with...as many incidents during the first contact, or at Tier I/ II . Efficiently escalates incidents to … more
- TEKsystems (Fort Belvoir, VA)
- …DoD clearance is required, US Citizenship is required GDIT is in search of service desk specialists to perform within password resets, answering phone calls, ... Tier I. Efficiently escalates incidents to higher Tier II or Tier III...and TS/SCI clearance required for this opportunity. Skills: Help desk , Service desk , Windows, desktop… more
- CACI International (Washington, DC)
- … II ), who will be responsible for ensuring an outstanding level of customer service by providing direct Tier II Customer Service Center support ... years of relevant experience + Experience in a Help Desk / Service Desk environment + Current...Desk environment + Current DoD 8570 IAT Level II certification (required at performance start date): CCNA Security,… more
- CACI International (Hanover, MD)
- …the daily activities of configuration and operation of IT systems + Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution of problems ... architectural, technical, implementation and maintenance of an enterprise IT service management system to manage customer IT service...users in accessing and using IT systems + Provide Tier 1 (Help Desk ) and Tier… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring fora Service Desk Administratorto provide user support and customer service on government customer computer ... + Contributes knowledge and updated information to maintain the Service Desk SOPs (Standard Operating Procedures), Knowledge...for Tier I support. + Works with Tier I/ II /III and other groups to resolve… more
- General Dynamics Information Technology (Arlington, VA)
- …capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW OUR HELP ... Secret clearance + **Required Experience:** 5 years + **Required Technical Skills:** Help Desk Tier 1 operations. + **Certification Requirements** : Security+ CE… more
- Koniag Government Services (Silver Spring, MD)
- …limited to:** + Responsible for performing the following tasks: + Tier I and Tier II Help Desk support during normal business hours 0700-1700 Monday - ... Solutions,** a Koniag Government Services company, is seeking an experienced Help Desk Technician to support **ATS** and our government customer in Silver Spring,… more
- ProSphere Tek (Washington, DC)
- …tickets as necessary to the appropriate support teams. + Support program-level Service Desk functions to include evaluating, processing/resolving, and tracking ... **Overview** Planned Systems International, Inc (PSI) is seeking aHelp Desk Specialistto support our Government customer in Washington, DC...of all Tier levels I/ II /III Trouble Tickets. + Reviews… more
- ManTech (Washington, DC)
- …for advancement. Currently, **ManTech** is seeking a motivated, career and customer-oriented **Help Desk Support Specialist** to join our team in the DMV area. We ... + Possess familiarity with the ICON Knowledge Base, ITIL processes, and service delivery, capturing and implementing changes to knowledge articles and processes. +… more