- Amazon (Arlington, VA)
- Description The Worldwide Customer Service (WWCS) ACES Program Manager leverages data insights to identify operational efficiency opportunities, solves for ... and getting things done and have the ability to thrive in a fast-paced, customer -centric and ever changing Customer Service environment. You will participate… more
- Amazon (Arlington, VA)
- …and getting things done and have the ability to thrive in a fast-paced, customer -centric and ever changing customer service environment. Key job ... Customer Excellence System (ACES) is the management philosophy and practice used by Customer Service to eliminate defects and improve customer experience.… more
- Amazon (Arlington, VA)
- …learn quickly and be willing to experiment with new ideas. This role on the WW Digital Content BP team will be a key driver of critical improvement initiatives, ... geographic dispersion. - Define key performance indicators - develop metrics and service level agreements for core programs and processes, and track delivery against… more