- TurboTax (Seattle, WA)
- …from April 9-15 for all hours worked Fast 24 hour Certification3 As a Customer Service Representative, you will help TurboTax customers by answering their ... Skills To be successful in this Gig as a Service Provider for TurboTax you will need to be...our customers needs while driving innovation and providing top-notch service . xhqgsiq Remote working/work at home options are available… more
- Carnival Cruise Line (Seattle, WA)
- …offers the fastest way to an effortless, personalized vacation. We're looking for an amazing Air Customer Service Agent . The Air Customer Service ... of what Princess is looking for in its Air Customer Service Agent . Is this...Agent . Is this you? **Responsibilities** + Answer phone calls/ chat messages in regard to air issues, responds to… more
- AAA Mid Atlantic (Forks, WA)
- …geography. + Participates as a user in testing of new systems/procedures. + Advanced customer service , problem resolution, and sales skills. + Ability to work ... AAA Club Alliance is seeking an experienced full-time, Travel Agent to join our dynamic Travel Contact Center Team! This role supports Member/non-Member sales and … more
- Capital One (Olympia, WA)
- …our internal agent -facing products that enable us to provide excellent service to customers, and be asked to coordinate between stakeholders, engineering, and ... Senior Associate, Product Management: Velocity Black Agent Tools Product Management at Capital One is a booming, vibrant craft that requires reimagining the status… more
- Coinbase (Olympia, WA)
- …In this role, you'll oversee Coinbase's both custom-built and SaaS-based AI-powered customer self- service and automation capabilities , as well as applications ... you'll be doing* * Lead multiple engineering teams building customer -facing tools that power our chat , email,...Managers to define and execute a strategy for AI-driven self- service and automation, reducing contacts and improving customer… more
- Amazon (Seattle, WA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... at scale. You will work backwards from the needs of advertisers-delivering customer -facing products that directly help them create, optimize, and grow their… more
- Public Consulting Group (Olympia, WA)
- …of K12 education software products used by a variety of customers. + Provide excellent customer service to all customers. + Field incoming help requests from end ... To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. The agent will… more
- Amazon (Seattle, WA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... In this role, you will design and implement core components of the agent execution engine, evaluation pipelines, and model tuning infrastructure that enable agents… more
- ASM Research, An Accenture Federal Services Company (Olympia, WA)
- …execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and ... needs. + Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. +… more
- Coinbase (Olympia, WA)
- …100 million customers worldwide. You'll report to a product leader who leads all Customer Experience ( Agent and Customer -facing) tooling and you will ... weekly and monthly program updates. * Investigate and inspect customer user journeys through our self- service and...Partner with Product and Engineering teams owning our internal customer support agent experiences to build clean… more
- H&R Block (Redmond, WA)
- …concisely via phone, email and chat + Experience utilizing effective customer service techniques + Analytical and problem-solving skills + Successful ... better if you also had + CPA or Enrolled Agent certification + Experience completing complex tax returns +...tax clients through virtual tools (ie, video conferencing, phone, chat , email) + Generate business growth, increase client retention,… more
- Coinbase (Olympia, WA)
- …agent experience across chat , phone, email, and social channels, empowering customer service agents across compliance and retail business units to operate ... We design, build, and own platforms that prioritize the customer -first approach while driving agent productivity and...with third-party platforms to ensure seamless operations for our customer service teams *What you'll be doing… more
- Microsoft Corporation (Redmond, WA)
- … an AI-native solution enabling organizations to build intelligent, scalable, and omnichannel customer service operations through voice, chat , SMS, and more. ... practices. + 1+ year of experience working with or building solutions for customer service , CRM, or enterprise productivity scenarios. Software Engineering IC5 -… more
- Amazon (Seattle, WA)
- …array of AI powered customer experience services that deliver personalized service across all channels (voice, email, chat , IVR) utilizing flexible access ... to data and applications to deliver exceptional customer and agent experiences. Amazon Connect is AI CCaaS (Omni-Channel, IVR, Analytics, Cases, Tasks, … more
- Microsoft Corporation (Redmond, WA)
- …team is responsible for the core systems that power Microsoft 365 Copilot Chat delivering intelligence, quality, and transformative new features. We work at the ... to reason more effectively, respond faster, and support new capabilities in multi-modality, agent -based systems, and beyond * Advance the state of the art in model… more
- Kyndryl (Olympia, WA)
- …cloud-based CCaaS adoption and AI/ML integration. + Collaborate with clients to redesign customer journeys and improve service delivery across all touchpoints. + ... across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer … more
- Microsoft Corporation (Redmond, WA)
- …the core systems that power [Microsoft 365 Copilot Chat ]( https://support.microsoft.com/en-us/copilot-microsoft365- chat ) delivering intelligence, quality, and ... to reason more effectively, respond faster, and support new capabilities in multi-modality, agent -based systems, and beyond + Advance the state of the art in model… more
- Zoom (Seattle, WA)
- …zoom co-browse (collaborative browsing) service , which provides the ability for agent and the end customer to securely and simultaneously navigate, interact ... ; + develop real-time data and historical analytics reports services to help customer better understand their Contact Center's service levels, wait times, call… more
- Microsoft Corporation (Redmond, WA)
- …capabilities across all of many Microsoft scenarios including M365 Copilots, Bing Chat , semantic search for enterprise and knowledge management, quick reply on ... and Xbox. Most recently, the Turing team launched Analyst Agent in M365 Copilot-one of the first reasoning-powered agents...research techniques. You'll also gain deep knowledge of a service , platform, or domain, and identify product needs by… more
- Microsoft Corporation (Redmond, WA)
- …AI. We are responsible for the core systems that power the Microsoft 365 Chat Copilot for enterprise - a groundbreaking AI assistant used by hundreds of millions ... with a direct impact on how the world works. Recent launches like the Analyst Agent in Microsoft 365 Copilot showcase the breadth and depth of the impact you'll help… more
