- ManpowerGroup (Redmond, WA)
- … Manager to join their team. As a Critical Situation Escalation Manager , you will be part of the Customer Experience & Success department supporting the ... which will align successfully in the organization. **Job Title:** Critical Situation Escalation Manager **Location:** 100% Remote **Duration** : 18 mo contract… more
- ManpowerGroup (Redmond, WA)
- … Manager to join their team. As a Critical Situation Escalation Manager , you will be part of a Customer Experience & Success department supporting the ... which will align successfully in the organization. **Critical Situation Escalation Manager ** **100% Remote** **18 Month Contract**...+ 7+ years of experience in technology industry or customer service . + Proficiency in Microsoft Office… more
- Ford Motor Company (Olympia, WA)
- …timely decision making. **In this position ** The California Reacquired Vehicles (RAV) Escalation Manager is the Ford lead for our California buyback ... Lincoln customers/California Operations/and CRC buyback review/approval Operations. The California RAV Escalation Manager is also the primary lead for supporting… more
- Amazon (Seattle, WA)
- …Company". At the core of this customer centricity is the Worldwide Customer Service organization. Our Finance leaders work cross functionally, help others ... most customer -centric company on Earth. The Worldwide Customer Service Finance team is looking for...Service Finance team is looking for a Finance Manager to join our growing business to partner with… more
- Amazon (Seattle, WA)
- …place for you.. At the core of this customer centricity is the Amazon Customer Service (CS) organization. We are looking for a Senior Financial Analyst to ... and more. This position reports to the Sr. Finance Manager of the D2CS organization. The pace and growth...Key team member of World Wide Digital and Devices Customer Service Finance team that contributes to… more
- Amazon (Seattle, WA)
- …few things as we navigate the most customer -centric company on Earth. The Worldwide Customer Service Finance team is looking for a FP&A Finance Manager ... to join our growing business to support the customer service teams. You will also build...inaccurate data, identifying the root cause and creating/implementing an escalation plan experience - 6+ years of solving complex… more
- Amazon (Seattle, WA)
- …Key job responsibilities - Interface between Amazon Regional business teams and Customer Service (CS) Concessions to facilitate defect reduction goals. - ... Description The Worldwide (WW) Concessions Planning Sr. Program Manager will have cross functional responsibilities and needs to be passionate about the customer … more
- Amazon (Seattle, WA)
- …Technical to join the Customer Engagement Technology (CET) Team within Amazon Customer Service (CS). We're building the solutions that will enable customers ... Intelligence (AI) with Large Language Models (LLMs) to revolutionize how customers interact with customer service . In this role, you will be responsible for key… more
- Amazon (Seattle, WA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... Description Customer Behavior Analytics (CBA) Finance seeks a Finance Manager to support CBA tools that inform financial decisions across our marketing… more
- Amazon (Seattle, WA)
- …high-energy team of software engineers, product managers, user experience designers as well as customer service leads. The role is focussed on program that spans ... to make Alexa an expert in itself. We are looking for an experienced, customer obsessed Technical Program Manager who is able to collaborate effectively with… more
- Verint Systems, Inc. (Olympia, WA)
- …meetings in the afternoon, etc. + Ability to effectively and successfully handle customer service issues and conflict situations + Bilingual + Successful ... at www.verint.com . **Overview of Job Function:** The Sr. Customer Success Manager (Sr. CSM) is a...in managing diverse tasks concurrently, such as handling support escalation calls in the morning, conducting best practices calls… more
- Amazon (Seattle, WA)
- Description Amazon.com is broadly recognized as #1 in Customer Service (CS) in the US and abroad. At Amazon we drive innovation and customer obsession into ... department. We are looking for a Sr. Technical Program Manager (TPM) who can own the scoping, planning, and...the team The mission of the CET team within Customer Service is to create earth's best… more
- Fujifilm (Olympia, WA)
- …work, technical documentation, and operational procedures. + Detail oriented. + Excellent customer service skills. + Excellent communication skills (both verbal ... **Overview** We are hiring a Project Manager - Imaging Services who will manage all...halide consumables; inkjet consumables; digital printing equipment, along with service and support; personalized photo products fulfillment; film; one-time-use… more
- Amazon (Bellevue, WA)
- …making; attention to detail and organization skill.- Experience with technical customer service organizations and/or cloud computing technologies. - Experience ... Description Amazon Web Services has an opening for a Manager (TPM), Service Engagement to grow and promote the AWS Support Experience Owner (SXO) and Service … more
- Amazon (Seattle, WA)
- …of AWS services and features to run their mission-critical applications. The Senior Cloud Service Deliver Manager is engaged with the client account level and is ... Be involved in the change management process of the customer 's environment to ensure success and service ...phone). - Triage technical issues. - Provide oversight of escalation , prioritization, and drive customer communication during… more
- SHI (Olympia, WA)
- …The Service Delivery Manager isresponsible for the day-to-day management of customer service delivery and ensuring a high level of customer ... to discuss progress and coach the team on managing customer interactions for improved service relationships. +...of incidents, identify trends, and review tickets prior to escalation . + Assist in recruitment processes, maintain service… more
- Amazon (Seattle, WA)
- Description The mission of the Customer Engagement Technology (CET) team within Customer Service is to create earth's best customer service solutions ... and improve the efficiency of our automation systems, delivering seamless and personalized customer service experiences on a global scale. As a Principal TPM,… more
- Subaru of America (Spokane, WA)
- …must obtain them within approximately twelve (12) months of starting in the District Service Quality Manager role. + Must possess a valid driver's license and ... that inspire and delight our customers. SUMMARY Serves as Subaru of America's (SOA's) Service and Quality representative in the SOA Field. Travels to retailers on a… more
- Amazon (Bellevue, WA)
- Description We are seeking a stellar Risk Manager to join the Global Service Compliance (GSC) team supporting Amazon's Project Kuiper. Amazon's Project Kuiper is ... that allow Kuiper to move quickly. As the Risk Manager within the Controllership vertical for Kuiper GSC, you...that are scalable and right-sized. You will ensure early escalation and visibility for risks that have a high… more
- Trellix (Olympia, WA)
- …about cloud updates, upgrade and ensure necessary action to maintain availability and customer satisfaction. + Run regular service status meetings and case ... **_Job Title:_** Technical Account Manager **About Skyhigh Security:** Skyhigh Security is a...interacting with customers, and cross functional teams to drive customer issues to resolution. * TAM will work closely… more