- Accenture (Kirkland, WA)
- …to lead the end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions & CCaaS ... and technology partners to design & deliver Service -focused solutions Plans and estimates delivery work...Here's what you need: 6+ years of experience in technology transformation, with a focus on CCaaS … more
- Kyndryl (Olympia, WA)
- …integration. + Collaborate with clients to redesign customer journeys and improve service delivery across all touchpoints. + Develop and execute transformation ... customer experience (CX) transformation strategies. + Drive modernization of contact center technology platforms, including cloud-based CCaaS adoption and AI/ML… more
- Oracle (Olympia, WA)
- …drive self- service containment, and integration with Contact Center as a Service ( CCaaS ) platforms. You will lead a high-performing product team, ... AI Agent adoption and customer satisfaction. + Measurable improvements in request containment, service efficiency and cost reduction. + On-time delivery of AI… more
- Cognizant (Olympia, WA)
- …experience in an AI-enabled world. Comprised of industry creative leaders and technology experts, Cognizant Moment helps businesses build a new kind of experience ... Content, Commerce, Digital Product Design, Learning & Employee Experience, and Customer Service . As a proven leader and experienced Salesforce Architect, you will… more
- Deloitte (Seattle, WA)
- …drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology , and creativity to ... + Experience leading Amazon Connect and other Contact Center as a Service ( CCaaS ) solution implementations, including integrations to common desktop applications… more
