- ASM Research, An Accenture Federal Services Company (Lansing, MI)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- Origami Brain Injury Rehabilitation Center (Mason, MI)
- …Rehabilitation is seeking a compassionate and experienced Speech-Language Pathology Supervisor to lead the Speech-Language Pathology team in providing exceptional ... clinic locations. Reporting to the Clinical Manager, the Speech-Language Pathology Supervisor oversees the delivery of high-quality SLP services while fostering a… more
- Hilton (Lansing, MI)
- …ongoing service performance is maintained; manage real\-time call volume of a worldwide contact center with over 5,000 team members\. + Manage call volume, ... work experience in large call center operations \(more than 500 seats\) or contact center workforce planning + Experience using contact center … more
- Cardinal Health (Lansing, MI)
- …to nursing staff + Oversight of daily clinical operations for patient access support contact center team members and provide daily support ensuring team members ... to patients who need them-faster.** **_Responsibilities_** The Clinical Operations Supervisor leads program staff performing actions including customer service,… more
- BJs Wholesale Club (Lansing, MI)
- …34,000 team members, supporting our members and communities in our Club Support Center , 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a ... location Job Summary Working closely with the Assistant Club Manager, the Omni Supervisor is responsible for providing leadership and direction within the club and… more
- Cardinal Health (Lansing, MI)
- …enrollment, and other patient services. + Oversee daily operations for patient access support contact center team of up to 15 team members and provides daily ... patients who need them-faster.** **_Responsibilities_** The Customer Service Operations Supervisor leads program staff performing actions including customer service,… more
- Cardinal Health (Lansing, MI)
- …therapies to patients who need them-faster.** **_Job Summary_** The Operations Supervisor will oversee program staff performing customer service, enrollment and ... key deadlines as assigned by manager. + Maintains daily contact with client/3rd party partners by leveraging excellent verbal...preferred + 2-3 years' proven experience in a call center leadership position exposed to customer service preferred +… more
- Trinity Health (Chelsea, MI)
- …and Supply Room Clerk when necessary. + Responds as Department Lead Representative and contact person for customers and other Health Center personnel. + Makes ... Appropriate steps are defined as: + Investigate + Follow-up + Resolve issues + Contact necessary persons + Give feedback to SDL + Ensure designated supply rooms are… more
- Origami Brain Injury Rehabilitation Center (Mason, MI)
- …###@origamirehab.org Position Summary: Under the direct supervision of the Residential Supervisor (RS), the Direct Support Professional (DSP) will provide quality ... to procedures with the respective Clinical Nurse and/or therapist(s) via direct supervisor (s) any concern or relevant topic relating to the client's care, treatment… more
- Origami Brain Injury Rehabilitation Center (Mason, MI)
- …clients in Origami's Residential Program. Under the guidance of the Residential Supervisor , you'll contribute to a positive and therapeutic environment by delivering ... to procedures with the respective Clinical Nurse and/or therapist(s) via direct supervisor (s) any concern or relevant topic relating to the client's care, treatment… more
- Origami Brain Injury Rehabilitation Center (Mason, MI)
- …Maintain caseload levels at a level deemed reasonable by the PT Supervisor . As Needed: + Attend staff meetings, orientation, in-service trainings, clinical reviews, ... and small therapy supply inventory. + Other duties as assigned by the PT Supervisor . Requirements: + A degree in Physical Therapy and licensure in the state of… more
- Origami Brain Injury Rehabilitation Center (Lansing, MI)
- …+ Maintain caseload levels at a level deemed reasonable by the OT supervisor . + Provide interns, volunteers, and job shadows meaningful educational experiences. + ... and small therapy supply inventory. + Other duties as assigned by the OT Supervisor . Requirements: + Occupational Therap ist Assistant li censure in the state of… more
- Origami Brain Injury Rehabilitation Center (Mason, MI)
- …and our valued clients. Under the direct guidance of our Office Supervisor and working closely with our Office Coordinator, you'll provide essential support ... Program Responsibilities + Serve as the primary point of contact for record keeping and retention. + Serve as...cancellations to appropriate team members according to procedure. + Contact clients to cancel their appointment when clinicians are… more
- Origami Brain Injury Rehabilitation Center (Mason, MI)
- …###@origamirehab.org Opportunity Summary: Under the guidance of the Residential Supervisor (RS), the Residential Training Coordinator (RTC) plays a pivotal ... to ensure training needs are met across all shifts. + Provide on-call supervisor support as part of a rotating schedule to maintain continuous program quality.… more
- Origami Brain Injury Rehabilitation Center (Mason, MI)
- …caseload levels at a level deemed reasonable by the Occupational Therapy Supervisor . + Model appropriate behavior conducive to a positive working and therapeutic ... By submitting an application, you grant Origami Rehabilitation permission to contact the identified employers, references, and educational institutions to verify the… more
- Origami Brain Injury Rehabilitation Center (Lansing, MI)
- …(SLP) under the supportive guidance of our Speech-Language Pathology Supervisor and Clinical Manager, where you'll develop and deliver physician-prescribed ... By submitting an application, you grant Origami Rehabilitation permission to contact the identified employers, references, and educational institutions to verify the… more
- CVS Health (Lansing, MI)
- …experience in utilizing Avaya CMS Supervisor , Five9 or similar ACD system for contact center management and reporting. + Minimum 1 to 3 years experience in ... in utilizing Avaya CMS Supervisor , Five9 or similar ACD system for contact center management and reporting. + 3 to 5 years experience in utilizing Verint… more
- State of Michigan (Lansing, MI)
- …in state service. Departmental Technician E9 One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service. ... to participate in the application or selection processes, please contact theADA coordinator (https://www.michigan.gov/ose/-/media/Project/Websites/ose/ Contact /RACs.pdf) for the agency… more
- Dart Container (Mason, MI)
- …Skills and Qualifications: + Six (6) months of customer service experience in a call/ contact center environment + SAP experience + SAP experience Overview: Dart ... 5, 2025 Location: Mason, MI, US Company: Dart Container Location: Mason, MI Supervisor : Cortnie Preston Recruiter: Amanda Greenwood Pay Grade: 13 Looking for an… more
- Pearl Interactive Network (Lansing, MI)
- …(LCSW, LPC, LMFT) preferred + Minimum 1-year related post-graduate work experience + Contact /call center experience preferred due to high call volume. + Must ... service standards. + Act as a clinical Point of Contact (POC) for the supervisors when indicated by business...and respond as indicated under the direction of the supervisor and in accordance with established protocols. + Perform… more