- Ford Motor Company (Boston, MA)
- …skills to drive evidence-based, timely decision making. **In this position ** The California Reacquired Vehicles (RAV) Escalation Manager is the Ford ... Lincoln customers/ California Operations/and CRC buyback review/approval Operations. The California RAV Escalation Manager is also the primary lead for… more
- Acxiom (Boston, MA)
- As a Sr. Technical IT Project Manager at Acxiom, you will manage the development and execution of medium to large, complex, multi-phased projects within the ... issues (eg, effectively navigates a matrixed organization and follows project escalation path); ensure timely delivery of accurate, complete, and concise project… more
- Harvard University (Cambridge, MA)
- …point of escalation for sensitive member calls that require a manager , and effectively responds to inquiries. + Maintains all required disclosures, FAQs, terms ... Department Office Location:USA - MA - Cambridge Business Title:Assistant Manager , Card ServicesSub-Unit: Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :054Time Status:Full-time Union:55… more
- ServiceNow, Inc. (Waltham, MA)
- It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ... a focus on Customer Retention & Resolution, you will play an escalation le in maintaining and enhancing customer relationships. Your team's primary responsibility… more
- GRAIL (Boston, MA)
- …one of medicine's greatest challenges. GRAIL is headquartered in Menlo Park, California , with locations in Washington, DC, North Carolina, and the United Kingdom. ... For more information, please visit grail.com . GRAIL is seeking a Partner Enablement Manager to become part of the Market Access team. The individual in this role… more
- Adecco US, Inc. (Marlborough, MA)
- …teams to implement and track corporate compliance training completions, managing escalation processes when necessary. + Collaborate with business stakeholders to ... Third-Party Screening process, including monthly analysis and adjudication, with diligence and escalation of issues to the Legal team. + Regularly communicate and… more
- PNC (Boston, MA)
- …on a regular basis. Some responsibilities may be performed remotely, at the manager 's discretion. The Sales & Support Administrator (SSA) is the trusted partner to ... teams or service partners and may act as an escalation point for complex client implementation and servicing issues....disability, veteran status, or other categories protected by law. ** California Residents** Refer to the California Consumer… more
- Pearson (Boston, MA)
- …work on other ExamDeveloper development efforts. You will partner with the Product Manager to bring their vision to reality and work alongside the Architect, Project ... Manager , and Business Analyst. ExamDeveloper's primary tech stack is...Participate in release deployment activities and a rotating on-call escalation system during non-business hours. **Required Education and Experience:**… more
- Celestica (Boston, MA)
- …Remote Position: Yes Region: Americas Country: USA **Summary** The Operations Program Manager will provide strategic planning and decision-making support to a Tier 1 ... tracking & execution of programs on a multi-site or global basis. + Escalation management on operational / technical issues including triage prior to customer… more
- Elevance Health (Boston, MA)
- …be responsible for screening, assessing, training, and providing telephonic intervention/de- escalation for helpline callers using established protocols to determine ... Strategy. Unless specified as primarily virtual by the hiring manager , associates are required to work at an Elevance...laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance… more
- Live Nation (Boston, MA)
- …good flow and avoid crowding + Prevent and resolve altercations among guests using de- escalation tactics . When required, assist with the removal of guests from the ... training + Experience using metal detection equipment + Crowd Manager certification + AED/CPR certification Physical Demands/Working Environment: + Working… more
- United Therapeutics (Boston, MA)
- …and Vendor Management: Act as the main point of contact and functional manager for day-to-day questions or issue escalation regarding PM case handling ... California , US residents click here (https://www.unither.com/docs/UNITHER%20Applicant%20Notice%20-%20%2812-22-23%29%20Final%202.15.24%20Combined%20EN%20and%20French.pdf#page=9) . **The… more
- Harvard University (Cambridge, MA)
- 67423BRAuto req ID:67423BRJob Code:384061 IT Manager Department Office Location:USA - MA - Cambridge Business Title:Senior Director, Network ServicesSub-Unit: Salary ... as Zoom Phone or Microsoft Teams Phone. + Availability for operational escalation and crisis management. + Exceptional strategic planning and communication skills.… more