- Zoom (Boston, MA)
- …cross-functional teams focused on identifying, analyzing, and addressing key factors affecting customer retention and report progress to the Executive Leadership ... to make a significant impact on our business by directly influencing customer retention and long-term growth. You'll work closely with our executive team,… more
- Capital One (Boston, MA)
- …sales goals, and the overall customer lifecycle (Acquisition, Engagement, Retention ). + Evaluation & Selection: Lead the evaluation, selection, and ... Director, Marketing Technology Lead - Capital One Software (Remote) About Us...intelligent marketing technology stack that drives demand, optimizes the customer journey, and provides actionable insights. We are looking… more
- Oracle (Boston, MA)
- …opportunities, and develop strategies to ensure customer growth, satisfaction, and retention . + Lead and drive sales opportunities through strategic selling, ... business operations system, including Enterprise Resource Planning (ERP), Accounting, Customer Relationship Management (CRM), Professional Service Automation (PSA), and… more
- Oracle (Boston, MA)
- …opportunities, and develop strategies to ensure customer growth, satisfaction, and retention . + Lead and drive sales opportunities through strategic selling, ... business operations system, including Enterprise Resource Planning (ERP), Accounting, Customer Relationship Management (CRM), Professional Service Automation (PSA), and… more
- Oracle (Boston, MA)
- …opportunities, and develop strategies to ensure customer growth, satisfaction, and retention . + Lead and drive sales opportunities through strategic selling, ... business operations system, including Enterprise Resource Planning (ERP), Accounting, Customer Relationship Management (CRM), Professional Service Automation (PSA), and… more
- Kyndryl (Boston, MA)
- …responsible for developing and executing cutting-edge account strategies. Your expertise will lead to the successful growth and retention of Kyndryl's most ... ready to take on an exciting challenge as a Customer Partner with Kyndryl? We're looking for a dynamic...to closing deals and beyond. Not only will you lead a number of Portfolio accounts, but you'll also… more
- Coinbase (Boston, MA)
- …CX Programs team drives strategy, planning, and execution for the Global Customer Support (GCS) organization, operating at the intersection of product and support ... to transform the customer experience. We're hiring a Program Manager, Coinbase One,...a best-in-class offering and leverage CX to drive member retention and product adoption. *What You'll Do* * Own… more
- CVS Health (Wellesley, MA)
- …And we do it all with heart, each and every day. **Overview** The Lead Director of Performance Content & Customer Growth (Pharmacy Consumer Wellness Content) ... architect comprehensive content strategies while leveraging advanced analytics to optimize customer acquisition, engagement, and retention . _This role represents… more
- Outcomes4me (Boston, MA)
- Growth and Engagement Marketing Lead (DTC Channels) Location: Boston Company Overview Outcomes4Me is on a mission to democratize healthcare and improve outcomes by ... We are seeking a data-driven and hands-on Growth and Engagement Marketing Lead to drive and execute our direct-to-patient product marketing strategy. The Growth… more
- L. L. Bean, Inc. (Dedham, MA)
- …experience + Strong customer service skills and experience, with focus on customer retention , sales & service + Demonstrated capacity for collaborative work ... Legacy Place Retail store in Dedham, Massachusetts is looking for a Year-Round, Part-Time Lead Cashier to join their retail team. The successful Lead Cashier… more
- Expeditors (Peabody, MA)
- …to the transition of new business/ updates to existing business + Assist in retention calls and complete customer reviews with your regular customers to document ... a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global...at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program… more
- HealthFitness (Cambridge, MA)
- …CPR/AED and First Aid care. + Leverage outstanding interpersonal skills to drive member retention and deliver meaningful customer service in a heavy customer ... **About the role** Harvard Recreation, proudly managed by HealthFitness, is seeking a ** Lead Front Desk Attendant** to join the team on campus in **Cambridge,… more
- Humana (Boston, MA)
- …engineering, and business functions. + Deliver Results: Ensure all product decisions lead to measurable improvements in engagement, retention , and Star Ratings. ... incentives, and advanced agentic AI decision-making across our organization. As a Lead Technical Product Manager (PM-T), you will be responsible for shaping the… more
- PagerDuty (Boston, MA)
- …engagement, adoption, professional services, support and PagerDuty University. + Drive customer retention and expansion by identifying opportunities for ... lifetime value and driving revenue growth. Team Management: + Lead , mentor, and develop a high-performing customer ...manager engagement strategies, account management, and programs at scale. Retention and Growth: + Key metrics for this role… more
- Wolters Kluwer (Waltham, MA)
- …Kluwer Health is reimagining how we serve our global customers. The **VP** ** Customer Service Operations** will architect and lead the transformation of our ... service" means in a digital, AI-enabled world, balancing operational efficiency with customer lifetime value, retention , and upsell potential. This role is not… more
- Wolters Kluwer (Waltham, MA)
- …of scalable customer success processes for enhanced customer experience that lead to customer product adoption, retention and expansion + Foster a ... the Role:** We are looking for a Director of Customer Success to lead a global ...and healthcare sectors. This role is pivotal in driving customer satisfaction, retention , and growth by ensuring… more
- Oracle (Boston, MA)
- **Job Description** Lead the global estimating function for a large-scale, leased data center build program, responsible for end‑to‑end estimating governance, ... AACE Class 5-Class 1 maturity and program stage gates. + Build and lead a high-performing estimating team (regional leads, discipline estimators, data analysts) with… more
- Dana-Farber Cancer Institute (Brookline, MA)
- …work remotely from a New England state (ME, VT, NH, MA, CT, RI).** The Lead Intellectual Property Paralegal leads a team of IP Paralegals, working closely with IP ... Makes determinations on document formats, signature processes, and record retention within guidelines; escalates non-standard or complex agreements to senior… more
- NTT America, Inc. (Boston, MA)
- …. Share expertise with other CSMs, fostering a collaborative culture focused on customer -centric solutions and continuous improvement. . Lead by example in ... . Track, analyze, and report on key metrics for assigned accounts, including customer satisfaction, retention rates, NPS, and overall health. . Present insights… more
- ISC2 (Boston, MA)
- …**This position is not available to residents of** **California** **.** **Responsibilities** ** Customer Retention & Success** + Serve as the primary point ... Summary** The Customer Success Account Manager is responsible for driving customer satisfaction, retention , and growth across assigned accounts. You will… more