- MetLife (Cary, NC)
- …Experience with Disability product a strong plus. * Suggested 5 Years' experience in call center environment. * Positive attitude and desire to develop. * ... meetings Summary of Responsibilities: Throughstrong leadership, the US Customer Care Supervisor ensures that the service team offers a customer-centric experience on… more
- ASM Research, An Accenture Federal Services Company (Raleigh, NC)
- …meetings and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in ... case management system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by… more
- CenterWell (Raleigh, NC)
- …consumer experiences **Preferred Qualifications** + Knowledge of insurance processing or call center processes/practices + Develop strategies for adapting to ... a part of our caring community and help us put health first** The Supervisor , Outbound Sales Support leads the team who conducts selling activities related to… more
- Highmark Health (Raleigh, NC)
- …Description :** **JOB SUMMARY** This job is responsible for supervising member service call center and ensuring timely, professional, and courteous responses to ... Medicaid Market - looking for someone who has Customer Service and Call Center experience.** **ESSENTIAL RESPONSIBILITIES** + Manage the departmental operations… more
- Cardinal Health (Raleigh, NC)
- …order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes ... the day to address customer's concerns + Consults with Supervisor or Team Lead on complex and unusual problems...experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more
- Hendrick Automotive Company (Cary, NC)
- …40 hours a week. Closed on Sundays. No evenings. 2 Saturdays a month. Call center hours 7:30am-6:00pm M-F and Saturdays 8am-4pm. Excellent Benefit Package ... Automotive (not required) Education/Work Experience: Previous customer service, Automotive and/or Call Center experience helpful. Certificates and Licenses: o… more
- Health Advocates Network (Raleigh, NC)
- …our company. **Pay Rate:** $55 / hour *W2 **Shift Details:** + Regional Medical Center , 0545 to 1815 hours, Every Other Weekend and Holidays, 36/48 Schedule + ... Observes patient, records significant conditions and reactions, and notifies supervisor or physician of patient's condition and reaction to...If you have any questions, please feel free to call at **###** and ask to speak with **Destiny**… more
- Prime Therapeutics (Raleigh, NC)
- …5 years of work experience in data or statistical analysis in a production, call center or pharmacy environment + Experience with Workforce planning software ... department leaders to develop budget staffing requirements + Develop employee, supervisor , department and Operations level production reporting + Provide feedback,… more
- Truist (Raleigh, NC)
- …rapid resolution of issues by being part of applications support on- call rotation. **QUALIFICATIONS** **Required Qualifications** The requirements listed below are ... programs and CICS. 5. Some exposure to ETL tools like Informatica Power Center . 6. Experience with enterprise scheduling software like CA ESP Workload Automation. 7.… more
- Truist (Raleigh, NC)
- …1 hour break) In addition to the above shifts, candidates will be part of on- call rotation, which may require to work after 11PM as needed to perform platform ... and Log Analytics; and Performance Monitoring and Management. 9. Liaise with DevSecOps Center for Enablement (C4E) to ensure that Enterprise tools or practices are… more
- Cayuse Holdings (Raleigh, NC)
- …System. + Customer service experience and strong focus on customer satisfaction. + Call center experience. + Experience in a technology support organization. + ... matching after one year + Paid Time Off **Reports to:** IT Service Supervisor **Working Conditions** + Professional remote office environment. + Ability to work… more
- Eaton Corporation (Raleigh, NC)
- …you'll do:** The Production Team Lead will lead and work alongside the Production Supervisor to ensure the team is well equipped to achieve production metrics in ... coordinating and assigning daily work * Manage the work center production boards on an hourly basis to ensure...in your job search, application, or interview process, please call us at ### to discuss your specific need.… more