- IQVIA (Raleigh, NC)
- …goals and performance. + Plan, review and optimize workflows within the call center . + Ensure employee training and quality of work is always above ... Oversee the performance of the various "clusters" within the call center . + Work closely with the...work to ensure information accuracy. + Work cross-functionally with QA and Trainers for optimal training, onboarding, and continuous… more
- Veterans Affairs, Veterans Health Administration (Garner, NC)
- …ACADEMIC/TEACHING/TRAINING/ADMINISTRATIVE RESPONSIBILITIES: Involved in performance improvement and quality assurance initiatives. Provides leadership guidance ... on moonlighting Work Schedule: 8:00 AM - 4:30 PM Monday-Friday with occasional on- call responsibilities The Durham VA Health Care System is seeking an outpatient… more
- Public Consulting Group (Raleigh, NC)
- …as assigned. + Supervises CS Agents and monitor team performance and quality assurance + Responds to all call inquiries in a professional, friendly and ... Preferred + 5+ years' experience supervising staff; 3-5 years' experience in a call center environment; 7+ years relevant work experience in the healthcare… more
- UNC Health Care (Morrisville, NC)
- …medication-use policies and clinical guidelines + Participate in and contribute to quality assurance and other programs that maintain regulatory compliance (eg, ... of Pharmacy) + Oversee routine functions of the drug information call center , including identifying, critically analyzing, and summarizing medication-related… more
- Black & Veatch (Cary, NC)
- …life cycle, including layout and artwork in InDesign. + Establishes and maintains quality assurance and ensures compliance with brand standards for all ... _are_ Black & Veatch. We put them at the center of everything we do and empower them to...can-do attitude. They will have a keen eye for quality and ensure compliance with Black & Veatch brand… more