- Mass Markets (Tampa, FL)
- …day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ... POSITION OVERVIEW OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC...and possess a strong work ethic. A background in call center operations management is… more
- Mass Markets (Tampa, FL)
- …motivated individual and posses excellent communication skills, we need your help in managing call center sales agents. While your team operate the phone for a ... activity and development of 15-25 representatives within a complex call center environment. In this role, you...direct reports. You will also work closely with the Operations Manager , ensuring the overall adherence to… more
- Bank of America (Tampa, FL)
- Contact Center Team Manager - National Service &...the LOB strategy and managing a team of 15-25 call center associates. May manage projects to ... & Solutions is a specialized contact area within Global Operations supporting high risk and complex activities. The team...Center experience + Demonstrated leadership experience in a call center environment + Thorough knowledge of… more
- CVS Health (Tampa, FL)
- …solutions to make health care more personal, convenient and affordable. **Position Summary** The Operations Manager is a member of the Store Management team, and ... Anchored in our brand - with heart at its center - our purpose sends a personal message that...excellent customer service. Under the supervision of the Store Manager , the Operations Manager will… more
- JPMorgan Chase (Tampa, FL)
- …financial industry experience + People management experience + 2 years of experience in a call center environment, for call center roles **Work ... to create great customer experiences that cultivate long-lasting relationships. As an Account Manager I in JPMorgan Chase, you will directly manage a group of… more
- Encore (Tampa, FL)
- Position Overview Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. ... and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three… more
- Concentrix (Tampa, FL)
- … Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by ... Responsibilities** + Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance… more
- TD Bank (Tampa, FL)
- …**Line of Business:** Personal & Commercial Banking **Job Description:** The Store Manager II develops, leads and contributes to the growth and profitability of ... managers + Requires deep expert knowledge of the business, banking and bank operations + Requires deep expert process management knowledge and deep expert knowledge… more
- Intertek (Tampa, FL)
- Construction Services Department Manager - Construction Materials Testing - Tampa, Florida Intertek, a Nationally Recognized Testing Lab (NRTL) and leading provider ... of the world's leading brands and companies, is actively seeking a Department Manager to join our Professional Services Industries Inc. (Intertek-PSI) team in Tampa,… more
- MyFlorida (Tampa, FL)
- …to protecting our country. If there are any problems applying online, please call People First Staffing Administration: ###. Service Center hours are Monday ... compliance. Audits records. + Assists to assure proper clinic operations . In the absence of the supervisor, performs supervisory...for the Senior Public Health Nutritionist Supervisor or Program Manager . + If fluent in another language, you may… more
- CAE USA INC (Tampa, FL)
- …aviation, and healthcare by revolutionizing our customers' training and critical operations with digitally immersive solutions to elevate safety, efficiency and ... systems and software in conjunction with end-users and department management. + On- call for production system support. + Provide shift-based continuous monitoring of… more
- WTW (Tampa, FL)
- …to help them obtain new policies. This position works in a call center setting and reports to the Performance Manager . **Responsibilities:** * Contacts and ... year of sales experience preferred * One year of call center experience preferred **Position Type/Expected Hours...7am to 12am during open enrollment and high-volume periods. * Hours average 40 hours per week during regular operations… more
- TECO Energy (Tampa, FL)
- …and ensures there is adequate support for all assigned IS applications for both day-to-day operations and on- call support. May serve as a backup to the ... and sustainable energy solutions all while keeping top-notch customer service at the center of all we do. **Tampa Electric** is a subsidiary of Emera Inc.,… more
- TECO Energy (Ybor City, FL)
- …and ensures there is adequate support for all assigned applications for both day-to-day operations and on- call support. May serve as a backup to the ... solutions all while keeping top-notch customer service at the center of all we do. **Tampa Electric** is a...directs junior staff. May serve as backup to the Manager . PRIMARY DUTIES AND RESPONSIBILITIES 1. Leads complex software… more
- MUFG (Tampa, FL)
- …a plus. + Familiarity with ACD Tools (Avaya or Cisco a plus): Operations , reporting, skill-based call routing administration, IVR administration. + Remote ... role within our IT Service Management (ITSM) operation. This team supports internal operations and employees. The Service Desk Data Analyst is primarily focused on… more
- SCI Shared Resources, LLC (Tampa, FL)
- …funeral establishment(s). **JOB RESPONSIBILITIES** Arrangements Conference + Receives or initiates call to deceased next of kin. Exhibiting concern and empathy, ... reviewed for accuracy, quality, and education; collaborates with peers or manager for assistance and guidance. Exhibits accountability for behaviors. Ensures… more
- MyFlorida (Tampa, FL)
- …in place of entering work history. If you experience problems applying online, please call the People First Service Center at ###. Benefits of Working for ... assessment. Provide recommendations for development of case plan to Case Manager . Conduct initial/ongoing child Present and Impending Danger assessments. Develop… more
- USAA (Tampa, FL)
- …schedule. + Embrace continuous improvement and development through coaching and collaboration with manager and team members. + Use strong call management skills ... you will be part of an outstanding contact service center , where you will focus on providing claims service...claims. + Support workload surges and catastrophe (CAT) response operations as needed which may include potential weekends, and/or… more
- Encore (Tampa, FL)
- …environment while ensuring complete customer satisfaction. This position reports to an Operations Manager , Operations Director or Director, Event Technology. ... Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to… more
- Encore (Tampa, FL)
- …environment while ensuring complete customer satisfaction. This position reports to an Operations Manager , Operations Director, or Director of Event ... Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to… more