- Travelers Insurance Company (Hartford, CT)
- … center experiences and efficiencies. + Experience with additional Contact Center application to support Workforce Management , recording, quality. + ... way for best-in-class solutions. As a Senior Architect for Contact Center Technologies within the Enterprise Architecture...deliver the very best products and services when our workforce reflects the diverse customers and communities we serve.… more
- Verint Systems, Inc. (Hartford, CT)
- …responding to RFPs and working with Government contract agreements + Knowledge of CCaaS, Contact Center , Workforce Management , and /or CRM/ERP software ... mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the… more
- Meta (Hartford, CT)
- …Vendor 26. 6. Forecast development and implementation 27. 7. Workforce management and contact center tooling. **Public Compensation:** $173,460/year to ... enhancements. 12. Provide technical support for existing reports, dashboards, or internal workforce management tools. 13. Identify and analyze industry or… more
- Hilton (Hartford, CT)
- …that is revolutionizing human hospitality in a digital world\. As a Manager Product Management for Hilton's Contact Center technologies, you will bring your ... feedback tool including NLP and surveys, payroll timekeeping system, workforce management system, online FAQ support page...qualifications:** Five \(5\) years of work experience in product management in contact center technology,… more
- Lincoln Financial Group (Hartford, CT)
- …as a subject matter expert in forecasting methodologies, data analysis, and workforce management strategies for the contact center . You will play a ... trends, and actionable recommendations to optimize workforce management strategies. + Collaborate closely with contact ... management strategies. + Collaborate closely with contact center leadership to translate forecasted volumes… more
- Boys & Girls Clubs of Hartford (Hartford, CT)
- …the Club's Workforce Readiness program. Relationships . Internal: Maintain close contact with the Club Director as well as colleagues, Club members, to ... Workforce Readiness Manager Hartford, CT (http://maps.google.com/maps?q=129+Ledyard+Street+Hartford+CT+USA+06114) * South...oversee special programs and/or events (ie College & Career Center , UPS Road Code, etc) and/or participate in the… more
- Bright Horizons (Mashantucket, CT)
- …person in an early education/preschool child care center to provide center supervision, curriculum delivery, business management , and customer and client ... **Child Care Center Director** Join **Bright Horizons** as a **Child...with us_ . HAVING TECHNICAL ISSUES WITH YOUR APPLICATION? Contact us at ###@brighthorizons.com or ###. Bright Horizons is… more
- Select Medical (Waterbury, CT)
- …the perfect fit for you! Please contact me or apply online! This is a Center Manager role with opportunity to grow. Located in a newly renovated center in a ... **Overview** **Select Physical Therapy is seeking an outpatient Center Manager-Physical Therapist in Waterbury, CT** **Up to...least two years experience as a PT and in management . Do you love to work with a highly-motivated… more
- Hartford HealthCare (Newington, CT)
- …now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system. ... triage and placement decisions and communications. Reports to the Manager of Bed Management . *_Key Areas of Responsibilities_* * _Patient Throughput_ o Be point of … more
- Hartford HealthCare (Hartford, CT)
- …and most respected teaching hospitals New England. We are a Level 1 Trauma Center that provides cuttingedge treatment to its patients. This is made possible by being ... home to the largest robotic surgery center in the Northeast andthe Center for...Manager. 6. *Liaison Role:*Act as the primary point of contact between the CMU and inpatient clinical staff, ensuring… more
- CVS Health (Hartford, CT)
- …across the sales team to develop needs-based portfolio selling approach. + Relationship Management : Serving as the primary contact for top-level NMOs and ... Anchored in our brand - with heart at its center - our purpose sends a personal message that...unrivaled presence in local communities and their pharmacy benefits management capabilities, we're joining members on their path to… more
- CVS Health (Hartford, CT)
- …skills. + Requires in-depth knowledge and specific experience on workforce management applications in both contact center and back-office environments. ... Verint I360 preferred + Experience in PBM workforce management solutions and operations ( contact center and back-office solutions) **Skill in:** + Small… more
- PSI Services (Hartford, CT)
- …+ Act as the first point of contact for all queries from our Test Center Administrators and their management team to ensure our level of service delivered is ... We do this by being the best provider of workforce solutions, which foster both technology and science to...management , compensation, and compliance, specifically for the Test Center staff. The Associate People Partner will act as… more
- Hilton (Hartford, CT)
- …new process rollouts, improvements, and innovations\. It is critical to understand the contact center business and the ability to partner with teams across ... minimum qualifications:** + Two \(2\) years of experience working in a high\-volume contact center that handles inbound and outbound communication via telephone,… more
- Humana (Hartford, CT)
- …IT Service Management (ITSM) practices, ServiceNow product owners, Customer Experience Center Platform team ( contact center ), and other product teams ... role focuses on enhancing the experience of our diverse workforce , which includes members from contact centers,...success of solutions pursued. + Interact directly with senior management to advise on and obtain input for evolving… more
- CVS Health (Hartford, CT)
- …Minimum 2 years experience in utilizing Avaya CMS Supervisor or similar ACD system for contact center management and reporting. + Minimum 2 years experience ... Anchored in our brand - with heart at its center - our purpose sends a personal message that...will need to possess a strong working knowledge of workforce management tools and processes as well… more
- Evolent (Hartford, CT)
- …in patient impact and quality, including health equity. **Clinical Management Responsibilities** + Accountability for operational performance of physician, nursing, ... and shared services staff in the utilization management value chain + Owns clinical rationale for...interventions alongside other teams. + Authentic voice used to center patient and provider experience internally and externally. +… more
- Verint Systems, Inc. (Hartford, CT)
- …+ Maintain and grow subject matter expertise on Verint products such as Workforce Management and/or Quality Management including best practices and ... + Minimum of 3-5 years' of industry experience + Understanding of Workforce Management and/or Quality Monitoring solutions + Proven experience demonstrating… more
- Pearson (Hartford, CT)
- …and strong performance history. + Coach direct reports on sales strategy, pipeline management , opportunity management , and career development. + Meet with sales ... proven record of success. + 2+ years of leadership and/or people management experience leading professionals. + Experience selling to executive decision-makers in a… more
- ISC2 (Hartford, CT)
- …knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve ... unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you...people strategy. The HRBP is the prime point of contact for assigned business leaders and leads assignments of… more