- Healthfirst (WV)
- …for this position is competitive and will be commensurate with your location. Prior experience in a contact center , healthcare, and/or bilingual language ... are currently inviting applications for our upcoming 2024 Summer Contact Center Agent Class. Thank you for...Russian, Mandarin, Cantonese, or Spanish + Healthcare industry work experience . + Call Center experience … more
- Zoom (Charleston, WV)
- What you can expect We are hiring a Sr. Product Marketing Manager to focus on our Contact Center AI solutions to join our Product Marketing team at Zoom! This is ... individual with an understanding of Generative AI in the contact center space. Zoom AI Companion for...Assist and Zoom Virtual Agent help CX leaders outpace customer expectations. They empower agents and help deliver better… more
- Verint Systems, Inc. (Charleston, WV)
- …and responsibilities as assigned **Minimum Requirements:** + 5 years of customer contact center or service experience that supports implementation, and ... core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX… more
- Concentrix (Charleston, WV)
- …degree in engineering, computer science or MIS is a plus. + Prior experience working within the Software/Infrastructure/Platform/ Contact Center (SaaS, IaaS, ... Job Title: Sales Director, Cloud Contact Center Job Description Responsibilities will...+ Drive growth of Amazon Connect partnership + Ensure customer satisfaction + Expect moderate travel **Your Qualifications:** A… more
- Concentrix (Charleston, WV)
- …or equivalent experience . + Genesys Cloud certification + Knowledge of contact center skills, including ACD, IVR, NLP, automated dialers, queuing, skilling, ... and engineer cutting-edge technologies to transform the future of customer experience (CX) and empowering our clients...Microsoft Azure + Knowledge of other contact center platforms and VoIP protocols + Experience … more
- Lincoln Financial Group (Charleston, WV)
- …+ 4 Year/Bachelor's degree (or equivalent) (Minimum Required) + 1 - 3+ Years experience with Telephony administration, Contact Center technologies (such as ... The role will serve as a resource and central point-of- contact to support the configuration and deployment of system...provide a high quality and recommendable internal and external customer experience . **What you'll be doing** +… more
- Healthfirst (WV)
- …development of any reports and/or processes that increase the ability of the contact center to effectively and accurately plan acceptable performance results. ... high call volumes in relation to low staffing, average customer wait time, and call abandon percentages. + Analyze...and system escalations. + Act as liaison between Call Center Operations and Business Analyst team relative to call… more
- Conduent (WV)
- …related to the NJ Family Care Program + Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. ... **About the Role** + Act as initial point of contact for inquiries from potential and existing NJ Family...program requirements. **Requirements** + Basic understanding of a call center environment in a customer service role… more
- Conduent (WV)
- …to their pensions and other financial benefits. Provide one-to-one inbound telephone contact with applicants, beneficiaries, and enrollees in customer service ... this Role** You will be the initial point of contact for inquiries from potential and existing members with...Career Growth Opportunities + Basic understanding of a call center environment in a customer service role… more
- Pearson (Charleston, WV)
- …Pearson's North America sales team, reporting to the Sr. Director of the Pearson Resource Center , the outsourced contact center (BPO). The role will be ... A minimum of 5 years of exceptional sales performance, customer service, or sales operations experience *...and vibrant place to work. People are at the center , and we are committed to building a workplace… more
- ManTech (Fairmont, WV)
- …offer opportunities for advancement. ManTech is seeking a motivated, career and customer -oriented **Security Operations Center (SOC) Manager** to join our team ... integrated approach to support operations for NOAA Cyber Security Center (NCSC) and Department of Commerce's (DOC) Enterprise Security...study + A minimum of (5) five years of experience managing large SOC environments + Strong knowledge in… more
- Signet Jewelers (Martinsburg, WV)
- …and holidays * A positive, customer -focused approach in delivering an exceptional customer experience * Strong communication and relational skills We put our ... celebrate the special moments in their lives * Strong customer service, sales, retail and/or jewelry experience ...applicant's interest in joining our team, we can only contact those selected for further consideration. Don't forget, we… more
- Signet Jewelers (Charleston, WV)
- …holidays* A positive, customer -focused approach in delivering an exceptional customer experience * Strong communication and relational skillsWe put our People ... to help our customers celebrate the special moments in their lives* Strong customer service, sales, retail and/or jewelry experience * Flexible availability to… more
- Fresenius Medical Center (Morgantown, WV)
- …procedures, and training. Supports the FMCNA's mission, vision, values, and customer service philosophy. Supports the FMCNA commitment to the Quality Enhancement ... meet the practice requirements in the state in which he or she is employed. ** EXPERIENCE AND REQUIRED SKILLS** **:** + 0 - 1 year's related experience .… more
- Mass Markets (Parkersburg, WV)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... customer service professionals to improve to overall customer experience + Assisting with incoming ...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- Highmark Health (Charleston, WV)
- …+ None ** EXPERIENCE ** **Required** + 1-3 years experience in customer service or call center environment **Preferred** + None **LICENSES or ... customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained through many recurring cycles of on the job work… more
- Merck (Charleston, WV)
- …customers - knowing when/how to seek and provide additional information. + Within select customer accounts, acts as primary point of contact for customer , ... **Job Description** The Virology Customer Representative is a key member of the...in or within a reasonable commuting distance to workload center . + Overnight travel is expected to be about… more
- Conduent (WV)
- …internet, you must have ethernet connections) * Preferably, have previous Contact Center and/or work from home experience * Have strong computer knowledge, ... from customers while navigating through multiple systems. Our call center associates are members of a supportive team. Your...background check * Have at least six months of customer service experience * Have high speed… more
- CVS Health (Charleston, WV)
- …call/letter/email from the client. **Required Qualifications** - Work From Home. - Prior Call center experience . - Experience in use of process improvement ... single point of contact on a client-facing team in a call center environment. Responds to client service requests and issues, including enrollment and billing,… more
- Oshkosh Corporation (Charleston, WV)
- …the field or a related area. + Seven (7) or more years of experience . + Experience with contact center or hands on equipment repair work. + Experience ... safe and clean.** **THE ROLE** The Senior Service Technician- Customer Support will support internal and external customers via...its equivalent with five (5) or more years of experience in the field or in a related area.… more