- Verint Systems, Inc. (Trenton, NJ)
- …responding to RFPs and working with Government contract agreements + Knowledge of CCaaS, Contact Center , Workforce Management , and /or CRM/ERP software ... mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the… more
- Meta (Trenton, NJ)
- …Vendor 26. 6. Forecast development and implementation 27. 7. Workforce management and contact center tooling. **Public Compensation:** $173,460/year to ... enhancements. 12. Provide technical support for existing reports, dashboards, or internal workforce management tools. 13. Identify and analyze industry or… more
- Hilton (Trenton, NJ)
- …that is revolutionizing human hospitality in a digital world\. As a Manager Product Management for Hilton's Contact Center technologies, you will bring your ... feedback tool including NLP and surveys, payroll timekeeping system, workforce management system, online FAQ support page...qualifications:** Five \(5\) years of work experience in product management in contact center technology,… more
- Lincoln Financial Group (Trenton, NJ)
- …as a subject matter expert in forecasting methodologies, data analysis, and workforce management strategies for the contact center . You will play a ... trends, and actionable recommendations to optimize workforce management strategies. + Collaborate closely with contact ... management strategies. + Collaborate closely with contact center leadership to translate forecasted volumes… more
- Pearson (Trenton, NJ)
- …Diploma or equivalent required + Must possess excellent customer service skills. + Call center experience is preferred + A very friendly and helpful attitude and the ... attentiveness, and a focus on resolving issues efficiently on the first contact **Organizational Relationships** Reports to and direction received from: + Scoring… more
- Educational Testing Service (Princeton, NJ)
- …acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and ... to power human progress worldwide. **Position Summary** The Client Management - Lead acts as an 'Account Manager' and...acts as an 'Account Manager' and provides key client contact on higher revenue/higher risk contracts. In the case… more
- PSI Services (Trenton, NJ)
- …+ Act as the first point of contact for all queries from our Test Center Administrators and their management team to ensure our level of service delivered is ... We do this by being the best provider of workforce solutions, which foster both technology and science to...management , compensation, and compliance, specifically for the Test Center staff. The Associate People Partner will act as… more
- Pearson (Trenton, NJ)
- …opportunities and issues proactively as well as manage scope using project management applications and tools. You will provide leadership throughout the contract ... development asset planning and execution. + Serve as the primary point of contact to the customer and cross-functional teams, vendors, and partners for project-level… more
- TD Bank (Princeton, NJ)
- …and resolving gaps + Provides coaching, mentorship and guidance to teammates + Oversees management of team requiring workforce to decision on acceptable level of ... contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads,… more
- CVS Health (Trenton, NJ)
- …Minimum 2 years experience in utilizing Avaya CMS Supervisor or similar ACD system for contact center management and reporting. + Minimum 2 years experience ... Anchored in our brand - with heart at its center - our purpose sends a personal message that...will need to possess a strong working knowledge of workforce management tools and processes as well… more
- Evolent (Trenton, NJ)
- …in patient impact and quality, including health equity. **Clinical Management Responsibilities** + Accountability for operational performance of physician, nursing, ... and shared services staff in the utilization management value chain + Owns clinical rationale for...interventions alongside other teams. + Authentic voice used to center patient and provider experience internally and externally. +… more
- Bank of America (Pennington, NJ)
- …and proper call management of all team members in relation to the contact center strategy; conduct ongoing training as needed; responsible for molding the ... Key responsibilities include ensuring schedule adherence and proper call management of all team members in relation to the... of all team members in relation to the contact center strategy, promoting work unity improvements… more
- Pearson (Trenton, NJ)
- …and strong performance history. + Coach direct reports on sales strategy, pipeline management , opportunity management , and career development. + Meet with sales ... proven record of success. + 2+ years of leadership and/or people management experience leading professionals. + Experience selling to executive decision-makers in a… more
- ISC2 (Trenton, NJ)
- …knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve ... unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you...people strategy. The HRBP is the prime point of contact for assigned business leaders and leads assignments of… more
- Bausch Health (Bridgewater, NJ)
- …SuccessFactors modules (Talent Acquisition, Onboarding 2.0, Employee Central, Performance Management , Compensation and Workforce Analytics) or equivalent ... and issue resolution. The Manager is responsible for comprehensive project management for Release Management , implementations and enhancements, leveraging… more
- Amazon (Robbinsville, NJ)
- …* Bachelor's Degree or 2+ years Amazon experience. * 7+ years direct management experience, including a salaried workforce , in a manufacturing, production or ... employee relations and building leadership bench strength within the Fulfillment Center . Responsibilities: * Drives creation of quality initiatives, process change… more
- Emerson (Trenton, NJ)
- …understanding of the industry, a consistent track record of successful account management , and the ability to drive business growth through strategic partnerships. ... and partner to our customers success. **Responsibilities:** **Customer Relationship Management :** + Cultivate and maintain positive relationships with key… more
- Pennsylvania State University (Warminster, PA)
- …collaborate regularly with a team of fellow engineers and scientists, program management , program sponsors and stakeholders + Prepare research papers and make ... universities in the nation and serves as a University center of excellence in defense science, systems, and technologies...are achieved when diverse perspectives are part of our workforce . FOR FURTHER INFORMATION on ARL, visit our web… more
- J&J Family of Companies (Trenton, NJ)
- …fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing ... a team of Cell Therapy Experience Leads (a core field-based account management within CAR-T Commercial Operations), provide overall strategy and guidance for the… more
- Metro One Loss Prevention Services Group (Edison, NJ)
- …for the security personnel assigned to the facility + Acts as the principle contact for client management at the facility + The hiring, supervision, training, ... and development of all shift supervisors and officers assigned to distribution center (s) + Achieving performance metrics established by the client for the security… more