- MTA (New York, NY)
- Manager - Trouble Ticket Desk Job ID: 9632 Business Unit: Metro-North Railroad Location: New York, NY, United States Regular/Temporary: Regular ... Nov 25, 2024 Description POSTING NO. 9632 JOB TITLE: Manager - Trouble Ticket Desk DEPT/DIV: Maintenance of Way - Engineering WORK LOCATION: Grand… more
- City of New York (New York, NY)
- … as an escalation point for unsolved issues. - Utilize the agency's trouble ticket management software. - Participate in technical working groups strategizing ... process re-engineering, change management, program management, security administration, Service Desk , computer operations, telecommunications, and document management. As part… more
- MTA (Jamaica, NY)
- …and Track). This position is also responsible for maintaining the M/W trouble - ticket / Hexagon database for B&B and Facilities maintenance work. RESPONSIBILITIES: ... limited to: + Manage all the daily M/W related emergency and non-emergency Help Desk calls, emails, and text messages. Notify the appropriate supervisor in a timely… more