- Rose International (Detroit, MI)
- …three (3) years'' experience in a technical support or help desk role, preferably in an educational environment.Required Technical Skills/ Experience:Basic knowledge ... to non-technical users clearly and effectively.Ability to accurately document service requests, troubleshooting steps, and resolutions in the helpdesk… more
- Flex-N-Gate Corporation (Detroit, MI)
- …work procedures and instructions. Record, track and document - help desk requests, problem-solving process, including all successful and unsuccessful decisions made, ... and brief IT members on the resolution.Develop help sheets and knowledge...effectively alone and prioritize. Must be a highly motivated, service and team-oriented individual with an attention to detail.Enthusiasm… more
- TEKsystems (Detroit, MI)
- …plus (Especially PowerShell, bash/zsh, or Python) **Must have MacOS experience** Skills: Help desk , Support, Service desk , Servicenow, Windows 10, Windows, ... This position will be a Tier I / Tier II IT Support role. Excellent customer service skills. Phone/chat support experience a plus because of remote work.… more
- TEKsystems (Ann Arbor, MI)
- …other support teams where necessary + To accurately record, update and document requests using the IT service desk system + To install and configure new ... an opportunity with an organization that could prosper your IT career to wherever your IT career...temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating… more
- Trinity Health (Livonia, MI)
- …their issue during first contact, may request assistance from Senior IS Service Desk Support. Resolves problems for various applications, password reset/unlocks, ... either Livonia, Michigan, or New Town Square, Pennsylvania.** Preferred Skills: Service Now, Microsoft O365 suite, Azure, and Multi-factor authentication.** Under… more
- Marriott (Detroit, MI)
- …Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk . Strives to ensure guest and employee satisfaction and achieve the ... GED; 2 years experience in the guest services, front desk , or related professional area. OR * 2-year degree...goals to produce desired results. * Strives to improve service performance. * Observes staffing levels to ensure that… more
- Huntington Ingalls Industries (Warren, MI)
- …7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is ... for a short video: https://vimeo.com/732533072 Summary We are seeking a Help Desk Technical Support Specialist who will support our Mission Technologies Division,… more
- Sedgwick (Detroit, MI)
- …Great Place to Work(R) Most Loved Workplace(R) Forbes Best-in-State Employer Contents Desk Adjuster **PRIMARY PURPOSE** : To handle losses and claims for property ... Office products + Demonstrated commitment to timely reporting + Strong customer service skills + Strong interpersonal skills + Attention to detail and accuracy… more
- TEKsystems (Novi, MI)
- …skills ESSENTIAL TASKS/ MAJOR DUTIES Receives and logs requests for support from the IT help desk , other service delivery staff and/or users; investigates ... the standards agreed upon by the business unit and IT and results are verified. Manages specific application quality...are verified. Manages specific application quality assurance and help desk activities including the tracking of bug reports and… more
- BAE Systems (Sterling Heights, MI)
- …field and 2 years' experience. + Well versed in Microsoft OSs. + Prior experience in a service desk or IT support role is beneficial. + Able to work well ... their PLM needs. + Maintaining accurate and detailed records of all service desk interactions, including ticket status, resolutions, and communication history.… more
- Soar Technology (Ann Arbor, MI)
- …interested in helping research, develop, and implement AI technology. Job Description The IT Support Technician is an integral part of the Information Technology ( ... IT ) Team at SoarTech and provides support to teammates...+ Responds to requests for maintenance, installation, upgrades, and service to ensure ongoing usability of desktop computers, peripheral… more
- TEKsystems (Detroit, MI)
- …directory, Printer repair, Technical support, Install, Windows 7, Deployment, Service desk , Desktop troubleshooting, Printer hardware, Installation, Inventory ... daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of customer management/teams. These… more
- Henry Ford Health System (Troy, MI)
- …Plan (HAP) is seeking motivated and talented individuals to join our Information Technology ( IT ) team as interns for the Summer 2025 Intern Program. The full time ... utilizing appropriate software tools and methodologies. Provide exceptional customer service by addressing inquiries, resolving issues, and assisting with customer… more
- Chase Plastics (Clarkston, MI)
- …for small- to medium-sized applications - and back it up with outrageous customer service . Today, customer service is more than a value, it's instilled in ... communication skills and effective decision-making capability when handling reception desk and all other administrative responsibilities. ESSENTIAL DUTIES AND… more
- Henry Ford Health System (Detroit, MI)
- …to an organizational culture committed to the highest degree of service excellence standards to all customer groups. PRINCIPAL DUTIES AND RESPONSIBILITIES: ... Provides World Class Service Excellence to patients: . Warm patient greeting and...Chief First Impressions Officer (CFIO) standards. . Maintains Front Desk and Lobby Appearances according to policy. . Adheres… more
- R1 RCM (Novi, MI)
- …analytics, AI, intelligent automation, and workflow orchestration. As our **Customer Service Representative** , you'll work to help our patients check into ... what you can expect working in Patient Registration (Customer Service ):** + Working on computers and answering phones to...and expect the unexpected. This is not a casual desk job. + A team you can rely on.… more
- Lambert (Detroit, MI)
- …diagnostic tools to proactively identify and resolve system issues. Technical Support and Service Desk : + Handle ticket management and problem resolution through ... Manager to manage and enhance our cloud infrastructure and IT systems. This role involves the configuration, management, and...the service desk . + Provide level 2 and...the service desk . + Provide level 2 and level 3 support… more
- Compass Group, North America (Ypsilanti, MI)
- …* People management (schedules, time management) * Inventory management * Help Desk ticket management * Troubleshooting various IT related issues * ... is needed to be successful in the world of IT Support within the hospitality industry. You will gain...one or more of the following : * Customer Service * Technology Troubleshooting * Data Analysis/Management * Procedure… more
- ROUSH (Farmington, MI)
- …multiple projects, prioritize, and execute tasks successfully + Familiarity with Service Desk software and tools + Knowledge of IT security best practices + ... staff on the ERP team + Work with senior IT and business leaders to prioritize, plan and execute...major projects and initiatives with peer managers in the IT Support, Operations and Security teams + Manage the… more
- Henry Ford Health System (Detroit, MI)
- …minutes, meetings and facilitate discussions with all stakeholders [business unit & service line operations leaders, finance, IT , pharmacy, nursing, lab, ... therapies recommended for formulary inclusion with front-line stakeholders [ex: clinical front- desk , auth specialist, nurse, pharmacist] to ensure a seamless and… more
