- The Hertz Corporation (Boston, MA)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience ... success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate… more
- Coinbase (Boston, MA)
- …*Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which is responsible for building, ... the Director of Engineering and collaborate closely with Product, Data Science, and Customer Experience teams to define strategy, architecture, and execution for… more
- Coinbase (Boston, MA)
- …fully supported. We're looking for a Group Product Manager to lead our Customer Engagement & Experience (CEE) product team, which is responsible for defining ... customers worldwide. You'll report to a product leader who leads all Customer Experience (Agent and Customer -facing) tooling and you will collaborate closely… more
- Bridgestone Americas (Brockton, MA)
- … experience . + 1 year of service manager or service writer experience . + Problem solving - customer complaints. + Aptitude to manage inventory, ... repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between...will provide you: + A supportive and engaging onboarding experience to ensure a smooth transition into our team.… more
- Anytime Fitness (Holliston, MA)
- …with our customers, baristas, and General Manager to ensure the best customer service experience alongside the most delicious food and drinks. Their ... running as efficiently and effectively as possible. The ideal candidate has experience with restaurant opening/closing processes and has worked in a restaurant… more
- Capital One (Boston, MA)
- Strategic Customer Development Manager , Northern CA - Business Cards & Payments (Remote-Eligible) **Strategic Customer Development Manager , Northern CA - ... needs are met in a seamless and beautiful way. To be successful, a Strategic Customer Development Manager will meet customers where they are and adjust their… more
- Liberty Utilities (Blackstone, MA)
- Manager , Voice of the Customer Insights...related field (or equivalent experience ). + Prior experience associated with market research and customer ... goal outcome and how we achieve it. **Purpose** The Manager of Voice of the Customer is...Excellence, implement industry best practices, and KPI's. **Education and Experience ** + Bachelor's degree in Business, Operations, or a… more
- Capital One (Boston, MA)
- Senior Manager , Customer Trust & Field Security Specialist - Capital One Software (Remote) About the Role: We are seeking an experienced and detail-oriented ... Senior Manager with...and collaborate effectively with cross-functional teams. Preferred Qualifications: + Experience in developing and implementing scalable Customer … more
- Hilton (Boston, MA)
- …and/or position within the Company\.\#LI\-REMOTE **Job:** _Technology_ **Title:** _Senior Manager Customer Excellence \(Contact Center\)_ **Location:** _null_ ... revolutionizing human hospitality in a digital world\. As Senior Manager on the Customer Excellence Team, you...Seven \(7\) years of project management and business process experience + Three \(3\) years' experience working… more
- SHI (Boston, MA)
- …with their Cisco environment and renewals, drive adoption, and ensuring a positive customer experience with SHI. **Role Description** + Executing against given ... in our offices or yours.** **Job Summary** The Cisco Customer Success Manager is responsible for retention...relationships with key SHI customers to ensure a positive customer experience . + Working with SHI sales… more
- PulteGroup (Westborough, MA)
- …your growth is supported, and your work makes a lasting impact Job SummaryThe Customer Care Manager II is responsible for managing homeowner service requests in ... in his/her assigned area. The primary responsibility of the Customer Care Manager II is to respond...Bachelor's Degree preferred + Minimum of 1-2 years of customer service, warranty experience , or equivalent preferred… more
- ThermoFisher Scientific (Waltham, MA)
- …partners and cross-functional teams, you'll implement strategic initiatives to enhance customer experience and achieve business targets. **Education:** * ... Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **Job Description** **Senior Manager , Customer Support and Field Services** **R-01337124**… more
- Celestica (Boston, MA)
- …- from the drawing board to full-scale production and after-market services. The Customer Program Manager position acts as the primary interface to the ... Processes set up , Communications Mgmt.and performance reporting and planning. The program manager is key team leader for the customer account and coordinates… more
- UKG (Boston, MA)
- … expectations and drive significant business growth. **About the Role:** The Enterprise Customer Account Manager will be focused on selling into Enterprise ... ERP **Preferred Qualifications:** + Proven track record of building and growing customer relationships in an Enterprise territory. + Experience building strong… more
- UKG (Boston, MA)
- …expectations and drive significant business growth. **About the Role:** The Retail Enterprise Customer Account Manager will be focused on selling into Enterprise ... modules. **Preferred Qualifications:** * Proven track record of building and growing customer relationships in an Enterprise territory. * Experience building… more
- ISC2 (Boston, MA)
- …with internal operations, instructors, and vendors to guarantee a seamless customer experience . **Account Operations** + Oversee the **day-to-day management** ... connectedness that empowers all of our successes. Learn more. **Position Summary** The Customer Success Account Manager is responsible for driving customer … more
- Wolters Kluwer (Waltham, MA)
- …a month in the office (see locations listed on the posting) **OVERVIEW** The Customer Success Engagement Manager plays a high-impact role in managing strategy ... years direct healthcare experience preferred + 5+ years of experience in SaaS-based customer success, account management, or a related role, with a focus on… more
- NTT America, Inc. (Boston, MA)
- …and work with cross-functional teams to drive initiatives that enhance the customer experience . **Revenue Growth and Business Impact** . Proactively identify ... or 20, Discover Rewarding Journeys with Us!** The **Senior Customer Success Manager ** is a skilled individual...Bachelor's degree required; advanced degree (MBA or equivalent) preferred. ** Experience :** + 6+ years of customer success,… more
- Proofpoint (Boston, MA)
- …issues to completion with little direction, and a passion for ensuring a world class customer experience . **Your Day to Day** + Drive high levels of customer ... growing field services team. The mission of the Senior Customer Success Manager is to ensure that...area or equivalent + 5+ years of related industry experience in professional services, sales engineering, senior support engineering,… more
- Google (Cambridge, MA)
- Senior Account Manager , Lead Generation, Large Customer Sales _corporate_fare_ YouTube _place_ Cambridge, MA, USA **Mid** Experience driving progress, ... marketing and advertising campaigns and relationships with customers or agencies. + Experience in customer -facing consulting or business transformation. + … more