- TEKsystems (Catonsville, MD)
- Description: The Service Desk Technician has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is ... troubleshooting to triage and/or resolve issues. Experience: + 1-2 years of IT service desk / IT call center experience + 1-2 years of experience working with… more
- Amentum (Hanover, MD)
- Amentum is seeking a **Help Desk Technician ** to support the DC3 Cyber Training Academy students and staff on the help desk team. We are a leader in ... Ultra** and course development, bring technical expertise, possess excellent customer service skills, and a deep understanding of eLearning. **Responsibilities:** +… more
- Koniag Government Services (Baltimore, MD)
- …Koniag Government Services Company, is seeking an experienced **Information Technology Help Desk Technician (ITSM Specialist 3)** with a **Public Trust ... and all steps to resolve an issue are completely documented in the service tickets. **Work Experience, Knowledge, Skills & Abilities:** + To perform this job… more
- Alaka'ina Foundation Family of Companies (Aberdeen Proving Ground, MD)
- …and system administrators to provide complete support to the end user from the Service Desk ticketing system + Performs technical functions such as system ... as required. Convert Portal tickets to Remedy when RNEC/Army Enterprise Service Desk escalation is required. REQUIRED DEGREE/EDUCATION/CERTIFICATION: High school… more
- TEKsystems (Halethorpe, MD)
- …of helpdesk / call center experience 1-2 years of experience working with "help desk ticketing tools" ie Service Now, Ivanti Experience supporting Work from Home ... Our client is looking to hire a Helpdesk Technician . The daily responsibilities include logging, tracking, and...user calls in a single point of contact help desk environment, and providing assistance to other members of… more
- Koniag Government Services (Baltimore, MD)
- …candidate must hold at least one of the following certifications: HDI Customer Service Representative, HDI Desktop Support Technician or an A+ certification. + ... Government Services company, is seeking a Tier I Help Desk Analyst that is able to obtain a Public...emergency notifications. The candidate will function as a Customer Service Representative (CSR). The candidate identifies and reports on… more
- Glory Global Solutions (Baltimore, MD)
- Field Service Technician - Baltimore, MD City/State Baltimore, MD Location United States/Field based Department Service - Field Service Apply Now ... the future of business transformation. ROLE PURPOSEAs a Field Service Technician , you are the face of...this position is not intended for IT or help desk professionals. REQUIRED SKILLS AND COMPETENCIES * A company… more
- Johns Hopkins University (Baltimore, MD)
- …team player. The candidate will be organized and provide an excellent customer service experience for clients. Attention to detail, customer service focus and ... in a ticketing system. Ensure timely attention to requests to meet service level agreements. + Diagnose technical problems through discussions with client; identify,… more
- General Dynamics Information Technology (Elkridge, MD)
- …+ Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Systems,Information Technology (IT) Systems Support,Systems Support ... Yes **Job Description:** **Overview:** Transform technology into opportunity as a Helpdesk Technician with GDIT. A career in enterprise IT means connecting and… more
- General Dynamics Information Technology (Elkridge, MD)
- …+ Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Systems,Information Technology (IT) Systems Support,Systems Support ... Yes **Job Description:** **Overview:** Transform technology into opportunity as a Helpdesk Technician with GDIT. A career in enterprise IT means connecting and… more
- Johns Hopkins University (Baltimore, MD)
- …the card office. Offer suggestions on alternatives that would increase service , reduce cost, and streamline operations. _Project Management/Installation_ + Meet with ... Report and follow up on errors. + Respond to service requests for maintenance and support. + Routine maintenance...+ Two years of related experience, including some help desk experience. + Additional education may substitute for required… more
- Fresenius Medical Center (Baltimore, MD)
- …AND SCOPE:** Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all ... FMC Quality Enhancement Goals (QEP). **DUTIES / ACTIVITIES:** CUSTOMER SERVICE : + Responsible for driving the FMS culture through...accommodations can be made. Day to day work includes desk and personal computer work and interaction with patients,… more
- Fresenius Medical Center (Middle River, MD)
- …whether reasonable accommodations can be made. + Day to day work includes desk and personal computer work and interaction with patients, facility staff, and ... + Demonstrated commitment to organization culture, values, and customer service standards **EXPERIENCE AND REQUIRED SKILLS** **:** + Previouspatientcareexperienceinahospitalsettingorarelatedfacility… more
- Beltway Companies (Baltimore, MD)
- …and heavy-duty trucks efficiently while maintaining high standards. + Collaborating with the service desk to discuss vehicle issues and repair needs. + ... engines, and Eaton and Meritor drivetrains. With over 92 service bays and $3 million in stocked parts, we're...per hour based on experience, skills, and certifications + Technician Productivity Bonuses to reward your hard work +… more