- Amentum (Springfield, VA)
- …applicant information updates to include uploading documents, responding to inquiries and customer service tickets. + Maintain communication with customers and ... develop associated queue reports. + Triage cases/tickets. + Complete case management actions according to customer procedures...role from home/office while staying on task. + Perform customer service tasks (eg, answering telephone calls,… more
- YKK AP America Inc. (Elkridge, MD)
- …+ High school diploma or general education degree (GED) plus 2 years of customer service experience, preferably in the glazing industry. + Be vigilant about ... information into the computer program. + Handles and resolves customer complaints and billing issues. + Acts as liaison...as possible. Reasonable accommodations will be determined on a case -by- case basis in compliance with federal and… more
- Graybar (Sterling, VA)
- Make a difference. As a Customer Service Representative , you...Days** to spend time away from work or in case of an illness. + Rest and recharge during ... calls + Provide support on product selection and application + Coordinate customer service requests including order entry, pricing, expediting, billing, order… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …consumers who get their health insurance through the FFE. + Demonstrate exceptional customer service skills when speaking with consumers via a cloud-based ... **Job Description** The Case Analyst II plays a significant role on...requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an… more
- Merck (Washington, DC)
- …Management (BRM), Clinical Experience, Customer Engagement, Customer -Focused, Customer Relationship Management (CRM), Customer Service , Data ... a driven, customer -focused, and collaborative team. As an Oncology Sales Representative , you will be a key member engaging with customers to address identified… more
- Travelers Insurance Company (Washington, DC)
- …+ Handles files in compliance with state regulations, where applicable. + Provides excellent customer service to meet the needs of the insured, agent and all ... Subrogation Unit. + Identifies and refers claims with Major Case Unit exposure to the manager. + Performs administrative...or a minimum of two years of work OR customer service related experience. + Demonstrated ownership… more
- Travelers Insurance Company (Washington, DC)
- …+ Handles files in compliance with state regulations, where applicable. + Provides excellent customer service to meet the needs of the insured, agent and all ... of previous outside property claim handling experience preferred. + Interpersonal and customer service skills - Advanced + Organizational and time management… more
- ABM Industries (Alexandria, VA)
- … Manager should possess the following skills, characteristics, and abilities: * Excellent customer service and sales skills. * Five years HVAC management related ... meeting departmental goals and objectives. As a senior company representative , the HVAC Service Manager often communicates...and provides technical support to field technicians to meet service demands and customer expectations. * Evaluates… more
- SAIC (Washington, DC)
- …a team environment in a fast-paced support role. + Ability to obtain the HDI Customer Service Representative Certification within 6 months of employment. + ... demonstrate service excellence by providing high quality customer service at all times to all...concerns and find appropriate resolutions. + Creates and maintains case management records of daily problems and remedial actions… more
- Fedcap (Washington, DC)
- … customer 's skills, interests, and employment goals. + Partner closely with Case Managers and Employment Specialist to align customer readiness with employer ... + Conduct employer satisfaction check-ins and respond promptly to issues impacting customer retention or performance. + Collaborate with Case Managers to… more
- CyrusOne (Sterling, VA)
- …management experience with ability to direct and manage work groups + Demonstrates strong customer service skills and takes ownership of the customer ... manage multiple concurrent priorities + Excellent time management skills + Demonstrates strong customer service skills and takes ownership of the customer … more
- CyrusOne (Sterling, VA)
- …manage multiple concurrent priorities + Excellent time management skills + Demonstrates strong customer service skills and takes ownership of the customer ... Management support for certain key accounts to ensure successful service delivery. **Responsibilities:** Management of the Facilities + Employee Management… more
- ABM Industries (Arlington, VA)
- …shift. Employee is further responsible for ensuring that productivity levels and customer service requirements are being met. **Specific Duties/Essential Job ... duties may be assigned) + Achieve operational performance and functional service activities. + Provide technical guidance, interpret policies and procedures, and… more
- ABM Industries (Dulles International Airp, DC)
- …Security Policy. **Education:** High School Diploma or GED preferred. **Experience:** Previous customer service experience preferred. **Overall:** + Must be 18 ... **lobby agent** is responsible for the overall management of the customer queue awaiting processing at airport security checkpoints. **Specific Duties/Essential Job… more
- Fairfax County Sheriff's Office (Fairfax, VA)
- …the County and Department in a professional manner and with a high level of customer service ; + Provides information or directions to callers, police, fire & ... Retirement Plan, with retirement eligibility after 25 years of service . All applicants must have the ability to: +...Duties (The illustrative duties listed in this specification are representative of the class but are not an all-inclusive… more
- Chenega Corporation (Andrews Air Force Base, MD)
- …mentioned above. TheEscort Support Personnel Assistant shall provide escort support and superior customer service to visitors and guests in support of the Office ... 11, 2001, attacks, the USS Cole bombing; and any case prosecuted by a military commission. Chenega Corporation in...directed by the Protocol Officer or a designated government representative . + Fuel and maintain the tidy appearance of… more
- Office of the Director of National Intelligence (Bethesda, MD)
- …experience demonstrating each of the four competencies (Attention to Detail, Customer Service , Oral Communication, and Problem Solving) Education: Degree ... Responsibilities Support the ODNI CIO in the development of an IT service catalog with reference architecture, provide broad technical guidance to staff; and,… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and ... to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services… more
- Architect of the Capitol (Washington, DC)
- …modifying, implementing, and troubleshooting all aspects of the ICS in order to meet customer needs. Work pertains to maintaining and managing the ICS located at the ... requires the specialist to obtain and maintain Contracting Officers Technical Representative (COTR) training in accordance with AOC policies. Qualifications You must… more
- Trinity Health (Silver Spring, MD)
- …in either Express Care, Labor & Delivery and/or the OB/GYN Clinic. + Excellent customer service skills are utilized in all dealings with patients, family ... Typing skills of 45 wpm or higher required. + Excellent telephone customer service skills, strong interpersonal communication, problem solving and organizational… more