- AeroVironment (Germantown, MD)
- **Worker Type** Regular **Job Description** **Summary** The Service Desk Technician III is a member of the IT Service Desk team and serves as the highest ... ensuring the overall stability and efficiency of end-user computing environments. The Service Desk Technician III collaborates closely with engineering teams,… more
- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Adelphi, ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Incident Manager will be responsible for ensuring… more
- TekSynap (Springfield, VA)
- …and report on the incident remediation efforts. Responsible for communicating with the Incident Manager and other GSs for all Incidents. Will act at the ... incidents are properly resolved and closed. Responsible for providing recommendations to the Incident Manager for the on-going improvement of Incident … more
- ManTech (Herndon, VA)
- …full lifecycle of service delivery from the initial user interaction ( Service Desk /Tier I) through proactive monitoring and operational resolution (EOC/Tier ... **MANTECH** seeks a motivated, career and customer-oriented **Integration Service Delivery Manager (ISDM)** to join...ensure seamless service delivery. + Oversee the Service Desk and Desktop Support functions, ensuring… more
- Serco (Washington, DC)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... position $141213.25 - $282427.55 **Position Description & Qualifications** The Senior Manager , Service Operations oversees Serco North America's frontline… more
- Leidos (Arlington, VA)
- …for ITIL-based Tier 0-4 lifecycle support services within a 24/7, high-performance service desk environment. This role is responsible for driving measurable ... an unwavering commitment to excellence. We are seeking a ** Service Delivery Line of Business (LOB) Manager **...Responsibilities + Lead the delivery of ITIL-aligned Tier 0-4 service desk operations in a 24/7 environment… more
- IntelliDyne (Washington, DC)
- …8 years IT experience + Minimum 6 years of management experience; preferred leading Help Desk or Service Desk environment + Bachelor's degree; IT related ... Deskside Support Manager - Tier 2 Status: Exempt Location: Washington, DC...Ensure compliance against contractual SLA targets. + Efficiently prioritize incident and service request tickets in alignment… more
- Marriott (Bethesda, MD)
- …tools. Deployment support resources will collaborate closely with the Global Command Center, Service Desk , and other support tiers to ensure timely and effective ... schedule may need to flex to earlier if business demands require. The Senior Manager , Deployment Support Resource -One Yield will play a critical role in supporting… more
- CACI International (Sterling, VA)
- …and Portfolio service desk ticket queues + Interact with Portfolio Owner, Service Delivery Manager and Hosting Facility POCs **You have:** + Must be a US ... Portfolio Manager Job Category: Engineering Time Type: Full time...with product development teams, network services, cybersecurity, and customer service teams to coordinate operations and maintenance of deployed… more
- Guest Services (Alexandria, VA)
- …and PeopleSoft entries, and all weekly payroll procedures. + Oversee front desk operations and maximize efficient and service -oriented staff performance. Serve ... Amount: 60,000.00 USD Annual Job Summary: The Marina Assistant Manager supports the General Manager in all...role model for employees by providing and promoting exceptional service . + Serve as the point of contact for… more
- Marriott (Bethesda, MD)
- …in fostering a root cause-driven culture in partnership with ITSM Practice Owners, Service Desk Leaders, SRE teams, and product owners across the enterprise. ... Date:** 01/06/2026 This is a temporary position. Job Summary The Problem Manager , ITSM, is part of the Technology Experience Center chartered with supporting… more
- TekSynap (Springfield, VA)
- …efforts. Responsible for the management of network performance and end-to-end service quality for the Network infrastructure. Responsible for the review and ... to maintain an acceptable level of network quality of service as per business objectives, predefined network Key Performance...(6) Plus years. **Overview** We are seeking a Technical Manager to join our team supporting a National law… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …Officer (ISSO), Information System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst, Telecommunication ... Officer (ISSO), Information System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst, Telecommunication… more
- Leidos (Bethesda, MD)
- …work with minimal supervision Desired Experience: * Familiarity with Jira, Confluence, Portfolio, Service Desk If you're looking for comfort, keep scrolling. At ... of a scam, contact your local law enforcement and report the incident to the US Federal Trade Commission (https://reportfraud.ftc.gov/#/) . **Commitment to… more
- Cayuse Holdings (Arlington, VA)
- …and Incident Reporting Portal (IRP) requirements. + Coordinate stakeholder and Service Desk processes and tool interoperability. + Define, measure, and ... The Case Management Analyst (CMA) supports the client's cyber incident report case management and workflows, as well as...and tracks requests for information (RFI) and requests for service . This position performs all duties and responsibilities in… more
- Leidos (Washington, DC)
- …of the Navy-Marine Corps Intranet (NMCI), including cybersecurity services, network operations, service desk , and data transport. Ultimately, Leidos will support ... **Description** Leidos currently has an opening on the ' Service Management, Integration and Transport' (SMIT) Contract for a **Transport Field Network Lead**… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance: Active DOD... by the third ring. + Create a customer incident in Remedy, the call tracking software for every ... procedures. + Coordinate and consult with Customer, Engineering, Deskside Manager and team members to meet customer requirements. +...and 8 years relevant support experience. + Superior customer service skills a must; strong desire to provide the… more
- CACI International (Sterling, VA)
- …and Portfolio service desk ticket queues. + Interact with Portfolio Owner, Service Delivery Manager and Hosting Facility POCs **You have:** + Must be a ... interact with product development teams, network services, cybersecurity, and customer service teams to coordinate operations and maintenance of deployed systems.… more
- St. George Tanaq Corporation (Suitland, MD)
- …and Bash to streamline maintenance and patching. 5. Network Monitoring and Incident Response - Proficient in using enterprise monitoring tools such as SolarWinds, ... or security anomalies. 6. Experienced in developing and executing incident response playbooks to minimize downtime and protect mission-essential functions.… more
- CBRE (Washington, DC)
- …GED or equivalent experience required. + A minimum of 3-4 years of front desk , concierge, customer service , or other hospitality experience. + Open and flexible ... Workplace Experience Coordinator - Washington, DC Job ID 247194 Posted 13-Nov-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative,… more
