- ManTech (Altadena, CA)
- …scheduling. Able to prioritize and execute tasks in a high-pressure environment. Experience in a Service Desk Lead or Supervisor role, with a focus on ... + Supervises a team of 20-25 service desk agents in a 24x7 IT environment...processes. + At least 4 years of experience in Service Desk Agent Lead roles,… more
- Punch Studio (Culver City, CA)
- …and discipline. + Identify and address the automation needs in the IT service delivery and end-user onboarding/offboarding process. + Provide training, ... We are looking for a customer service -oriented Senior Help Desk Technician to...Service Legal Agreements (SLAs) with department leads. + Lead initial problem resolution to resolve end-user issues/requests. +… more
- House of Blues (Beverly Hills, CA)
- …approval and will report to VP of Corporate IT . WHAT THIS ROLE WILL DO: + Service Desk Management: + Oversee the daily operations of the online service ... expectation 24/7 365 days a year. THE ROLE: The IT Service Delivery Manager will oversee both...Management: + Lead , mentor, and develop the service desk and on-site technical support teams.… more
- Insight Global (Beverly Hills, CA)
- …Level Agreements (OLAs). Team Management: o Lead , mentor, and develop the service desk and on-site technical support teams. o Conduct regular performance ... a year. THE JOB: This role oversees both online service desk and on-site technical teams (~25),...ability to manage escalations and drive continuous improvement in IT service delivery. This position is based… more
- Hyundai Autoever America (Fountain Valley, CA)
- …support to internal and external clients. ESSENTIAL FUNCTIONS: + Team Leadership & Management: Lead and manage the IT Service Management Team, providing ... improve onboarding procedures to enhance the employee experience. + Service Desk Operations: Oversee Service ...+ Continuous Improvement: Identify opportunities for process improvements within IT Service Management. Lead … more
- Prime Healthcare (Ontario, CA)
- …or Cisco certification. + Experiences with managing and administering ITSM tools like Service Desk or Service Now. Prime Healthcare offers competitive ... projects are completed to standard. This position will also lead a team of IT Tech's. Qualifications...+ 3 or more years with Installation, monitoring and service of the desktop hardware, software and other end… more
- Financial Partners Credit Union (Costa Mesa, CA)
- …deployment processes. You will act as a **key liaison** between the ** Service Desk and Infrastructure teams** , ensuring **efficient issue resolution** ... & Escalations** - Serve as the **escalation point** for Service Desk issues and act as the...procedures, and troubleshooting steps** . + **Project Management** - Lead **desktop-related IT projects** , ensuring on-time… more
- LA Care Health Plan (Los Angeles, CA)
- …are secure. Ensure Batch design, support and operations run per the established SLAs and standards. IT Service Desk and IT Asset Management Ensure the LA ... they need to perform their daily jobs. Manage the Service Desk ticket queue, developing monitoring and...Customers Strong understanding of Software Development Lifecycle, Agile methodologies, IT Service Management and IT … more
- Kimpton Hotels & Restaurants (Los Angeles, CA)
- …etc.) to ensure they are performing at a high quality level. + Notify Front Desk of all vacant and clean rooms, completion of guest requests, and room status ... discrepancies. + The Front Desk will give you all room moves, late check-outs,...is preferred. + 1 year of experience in customer service or similar role. + Housekeeping supervisory or related… more
- King's Seafood Company (Huntington Beach, CA)
- …restaurant. You will be a role model of our guest first mentality. You will lead and support the rest of the Management team to set goals and successfully achieve ... all areas of the restaurant and support our seamless service while continuing to develop and coach your crew....Being active in all areas of the restaurant (front desk , bar/lounge, kitchen, and main dining room) for the… more
- H&R Block (North Hills, CA)
- …escalation to the Multi-Unit Team Leader and District General Manager as necessary + Lead the office from the front desk , providing phone coverage and engaging ... Execute and hold all tax office associates accountable to Service Standards execution and client service experience,...with clients to deliver an outstanding experience + Lead daily activities to ensure that all tax office… more
- Kimpton Hotels & Restaurants (Los Angeles, CA)
- …You'll Do** Maintain cleanliness and appearance of the hotel, all the while providing amazing service to our guests along the way. Act as an advocate for the hotel, ... maintain complimentary hotel lobby functions including the morning coffee service and nightly concierge events. + Deliver housekeeping items...etc.) to guest rooms upon request from the front desk . + Get assignments, keys, pager, and special guest… more