- Regions Bank (Nashville, TN)
- …with senior business leaders Program Leader + Hands-on experience with NICE/Nexidia speech analytics tools or similar platforms (required) + Advanced proficiency ... PowerPoint for analysis and executive reporting + Strong background in contact center operations, data analysis, and customer experience metrics (VOC, CSAT, KDS)… more
- Verint Systems, Inc. (Nashville, TN)
- …products; and/or understanding of Contact Center , cloud technology, call recording, Speech Analytics , Text Analytics , Real Time Speech ... The Presales Solution Consultant is a subject matter expert in Speech Analytics , Quality and Customer Engagement. In this role the Solution Consultant… more
- HCA Healthcare (Nashville, TN)
- …you to apply! **Job Summary and Qualifications** The Senior Unified Communication Engineer ( Contact Center ) will assist in the design of applications and ... solutions for the Cisco UCCE contact center environment. This individual is responsible...environment (including CRM, CTI, e-Service, IVR, quality management/call recording, reporting/ analytics , speech analytics , video, and… more
- Capgemini (Nashville, TN)
- …field. Google Cloud certifications (eg, Professional Cloud Developer, Contact Center AI specialization). Experience with Speech -to-Text, Text-to- Speech , ... call routing, number portability, and service provisioning. Experience with analytics tools for conversational performance tracking. Familiarity with agile… more