- HomeSafe Alliance (Topeka, KS)
- **Title:** Contact Center Customer Experience Manager **_HomeSafe Alliance_** is the single global household goods movement manager of over 300,000 ... in lieu of degree + 5 years progressive customer service experience , preferred contact center + Prior experience managing direct reports in a… more
- HomeSafe Alliance (Topeka, KS)
- **Title:** Contact Center Customer Care Specialist...: + High School Diploma, GED or equivalent education experience is required . + 1+ year customer ... seeking Customer Care Specialist's to support the Customer Care contact center by...** : + Bilingual + Prior military move management experience . **Schedule flexibility:** Customer Care will operate… more
- HomeSafe Alliance (Topeka, KS)
- …is** required **.** + Preferred experience working in a multi-channel contact center environment remotely. + The role requires strong business acumen ... on the front lines to build out an exceptional customer service function and ensure an exceptional experience...of a REMOTE contact center and customer relationship… more
- Sylvan Learning (Lawrence, KS)
- GENERAL SUMMARY The Director is responsible for delivering a high quality personal customer experience by ensuring that Sylvan education programs are delivered ... of Sylvan families are met. The Director is responsible for managing the overall customer experience , sales, and local marketing strategies of the Center … more
- University of Kansas (Lawrence, KS)
- …based on experience **FTE:** .50 **Position Overview:** The Public Management Center is the professional development aim of the School of Public Affairs and ... **29028BR** **Job Title:** Temporary Public Management Center Instructor - POOL **Department:** School of Public Affairs&Admin **Primary Campus:** University of… more
- Lincoln Financial Group (Topeka, KS)
- …risk. You will drive process improvements to deliver quality results, increase customer satisfaction, standardize, and simplify the experience across products, ... to bring on a **Manager** to join the Call Center supporting our Retirement Plan Services organization to work...leadership, coaching and process management to ensure a positive experience for our participants, peers, and partners. You will… more
- Highmark Health (Topeka, KS)
- …+ None ** EXPERIENCE ** **Required** + 1-3 years experience in customer service or call center environment **Preferred** + None **LICENSES or ... customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained through many recurring cycles of on the job work… more
- Sutherland Global Services (Topeka, KS)
- …**General Knowledge, Skills & Abilities** + At least one year of call center experience + At least one year of customer service experience + Knowledge ... needed. **Since we provide service to global customers, our center is open 24/7. These are work from home...email or instant message to consumers. Serves as primary contact for inbound customer issues. + Escalate… more
- Highmark Health (Topeka, KS)
- …and/or in person from individual members, groups, providers and brokers in a customer service center . Troubleshoots and resolves customer complaints. Ensures ... subject-matter direction to lower-level representatives. **ESSENTIAL RESPONSIBILITIES** + Resolve customer inquiries and complaints via written, telephonic and face-to-face… more
- Centene Corporation (Topeka, KS)
- …departments for further resolution + Maintains performance and quality standards based on established contact center metrics + Provides customer service in a ... changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national...high pace contact center environment over the phone, via live chats and… more
- Windstream Communications (Topeka, KS)
- …foreign personnel disclosure and approval requirements._ **Job Details** **Job Family** ** Customer Service** **Job Function** ** Customer Contact ** **Pay ... handles inbound calls from Windstream customers in a call center environment. The inbound calls are driven by a...inbound calls are driven by a variety of different customer needs. The Kinetic Cable Specialist is primarily responsible… more
- Cardinal Health (Topeka, KS)
- …Health, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success. Personalized ... can go. **_Qualifications_** + Bachelor's degree or equivalent work experience + 3-5 years of experience in...resolution **_Responsibilities for this role_** + Oversees daily call center operations for a team of 8-10 Case Managers… more
- Verint Systems, Inc. (Topeka, KS)
- …(7) years' of experience in AI and Data Science. + 10+ years of in-depth experience with contact center operations - either in a vendor capacity or ... global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity... accounts as the "platform of choice" for their contact center . + Present In-depth Verint's Engagement… more
- Verint Systems, Inc. (Topeka, KS)
- …core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX ... that solution for customers. Leveraging expertise in cloud-based technologies, telephony, customer experience strategies, and software engineering, you will… more
- University of Kansas (Lawrence, KS)
- …Campus:** University of Kansas Lawrence Campus **Job Description:** 65% - Meet customer requirements through first- contact resolutions with excellent customer ... One year of employment experience supporting Windows operating systems. 2. Experience providing technical support and excellent customer service in an… more
- Sunrun (Topeka, KS)
- …can balance user, business, and technical needs. Additionally, success in this role requires experience in contact center software such as NICE CXone ... inquiries and resolve issues, thereby enhancing the overall customer experience . As a Staff level Software...communications software and related integrations. + Practical knowledge and experience with modern Cloud Contact Center… more
- Sylvan Learning (Lawrence, KS)
- …staff and manages Center operations, ensuring a high quality personal customer experience . Lead Teacher communicates staff performance, customer issues, ... management. When Directors are unavailable or not in the Center , the Lead Teacher serves as the point-of- contact...or equivalent required * One to two years teaching experience preferred * Experience using Microsoft Office… more
- Zoom (Topeka, KS)
- … Experience : 3-5+ years of experience supporting a contact center or software environment for a customer -facing environment is required. + Familiarity ... TAE team plays a crucial role in improving the customer experience within Zoom. We build relationships,...with Zoom Contact Center or similar communication platforms is required. Proficient in… more
- Conviva (Topeka, KS)
- …system such as Epic, Athena Health, NextGen. + Experience with use of virtual contact center solutions such as 8x8 Virtual Contact Center , Genesys, ... of previous experience working in an inbound customer service call center . + High school...or use this online application process and need an alternative method for applying, you may contact ###@humana.com for… more
- Sylvan Learning (Lawrence, KS)
- …SUMMARY The Assistant Director is responsible for delivering a high quality personal customer experience by ensuring that Sylvan education programs are delivered ... and Director of Operations regularly to ensure quality and consistency of the customer experience . ESSENTIAL JOB FUNCTIONS * Observes and coaches instructional… more