- The Chicago Lighthouse (Chicago, IL)
- ** Call Center Agent - Bilingual...issues, technical issues or general map questions. Call Center Agents will be responsible for assuring ... Shift** Day **Job Category** Customer Service **Job Description** **STATEMENT OF PURPOSE:** Call Center Agent will be responsible for providing high quality… more
- The Chicago Lighthouse (Chicago, IL)
- …staff to answer questions and give ongoing feedback; + Conduct regular review of all call center agent performance and organize training sessions for under ... Team Leads provide ongoing training for call center representatives, they monitor of agent ...adhered to, as well as to observe employee demeanor, technical accuracy and conformity to company policies; + Assist… more
- The Hartford (Chicago, IL)
- …relationships and queries. Design and Build AI Agents: + Design and develop scalable AI agent frameworks to manage high call volumes by assisting human agents in ... Lead and manage a team of data engineers, providing technical guidance, mentoring, and career development opportunities. + Collaborate...and AI agents to enable virtual assistants for Contact Center Agents. Build and Support AI Use Cases: +… more