• End User Service Desk

    State of Massachusetts (Chelsea, MA)
    …makes every interaction with government easier, faster, and more secure. EOTSS is seeking to hire an* End User Service Desk Supervisor*to join our EUS ... Technology* **Organization:** **Exec Office of Technology Services and Security* **Title:** * End User Service Desk Supervisor * **Location:**… more
    State of Massachusetts (12/17/24)
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  • Service Desk Analyst

    State of Massachusetts (Chelsea, MA)
    …within the End User Support Contact Center. The primary role of the* Service Desk Analyst*is to handle the processing of Tier 1 support and infrastructure ... the Commonwealth of Massachusetts. EOTSS is seeking to hire*two (2)** Service Desk Analysts*that will act as the...part-time, professional, or practical experience in information technology customer service and end user support… more
    State of Massachusetts (11/14/24)
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  • Service Desk Intern

    State of Massachusetts (Chelsea, MA)
    …assistance within the End User Support Contact Center. We are seeking a * Service Desk Intern* who will learn what it is like to be part of day-to-day ... and visitors to the Commonwealth of Massachusetts. The *EOTSS Service Desk Team* is responsible for creating,...terminology to be able to present ideas in a user -friendly language to non-technical staff and end more
    State of Massachusetts (12/17/24)
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  • Tier II Service Desk Specialist

    NuAxis Innovations (Boston, MA)
    **Tier II Service Desk Specialist** Location **Boston, MA** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make ... are currently seeking a talented and motivated **Tier II Service Desk Specialist** for a Full-Time position....users and hands-on assistance. + Provides on-site support to end users on a variety of issues. + Identifies,… more
    NuAxis Innovations (01/14/25)
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  • Service Desk Analyst

    Beth Israel Lahey Health (Charlestown, MA)
    …find answers from documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of constant learning, curiosity, ... Level 1 support providing basic to intermediate support. Exceeds end user expectations by meeting established SLA's...accurately identify when issues should be escalated to Senior Service Desk Analyst for incidents/requests that require… more
    Beth Israel Lahey Health (12/10/24)
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  • Service Desk Analyst

    ManpowerGroup (Boston, MA)
    …troubleshooting, and support user onboarding and offboarding processes. The Service Desk Analyst's work directly contributes to the overall productivity ... ONSITE POSITION: CTR is seeking a Service Desk Analyst to join our...1 hardware, software, and network issues, providing guidance to end -users. + Manage and maintain accurate incident records in… more
    ManpowerGroup (01/17/25)
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  • Help Desk Analyst

    Robert Half Technology (Boston, MA)
    …within the financial industry. Key Responsibilities: + Provide rapid resolution to end -users IT related issues via email, telephone, self- service requests, and ... 365, OneDrive, VPN's, and basic networking to facilitate effective end - user support. + Collaborate with IT teams...Requirements + Minimum of 5 years of professional IT help- desk or IT analyst experience. + Strong knowledge of… more
    Robert Half Technology (01/09/25)
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  • IT Administrator (with active Secret Clearance…

    Deloitte (Boston, MA)
    …and necessary US Government system accounts + Escalates issues as needed to Enterprise Service Desk on behalf of customers + Adheres to enterprise rules and ... tracks and closes on behalf of government customers to service providers + Diagnoses and resolves basic to moderately...basic to moderately complex IT problems in response to end user reported requests + Troubleshoots computer… more
    Deloitte (01/19/25)
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  • Senior Helpdesk Specialist

    Candela Corporation (Marlborough, MA)
    …are concerned with the support, maintenance, and administration of the end user -related environments.This includes basic network services, hardware (computers, ... and cloud platforms (Office 365, Azure, Intune). **General Responsibilities** . Provide end - user support for corporate devices running Windows10/11, Mac OS X,… more
    Candela Corporation (12/17/24)
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  • Field Service Engineer

    Children's Hospital Boston (Boston, MA)
    …+ Daily logging of tasks and activities via JIRA Service Desk + User and device onboarding + Providing end user support for various applications + ... 77622BRJob Posting Title:Field Service EngineerDepartment:Pediatric Physician's OrganizationAutoReqId:77622BRStatus:Full-TimeStandard Hours per Week:40 Job Posting… more
    Children's Hospital Boston (11/08/24)
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  • IT Support Specialist ‐ Senior

    SAIC (Cambridge, MA)
    …IT Support Specialist - Senior + Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, Windows 10 with strong ... and lifecycle refresh activities. + Familiarity with Remedy and Service Now a plus; provide updates in ITSM system...Support Specialist specializing in troubleshooting of complex and advanced end - user issues with hardware and software in… more
    SAIC (01/08/25)
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  • IS Field Support Technician

    Beth Israel Lahey Health (Charlestown, MA)
    …incident management. *Acting as an escalation point on tickets not resolved by the Service Desk as well as logging, triaging, resolving, and timely follow-up of ... Level 1 support providing basic to intermediate support. Exceeds end - user expectations by meeting established SLAs and...cross-training and acts as an escalation point for the Service Desk .** **Acquires an understanding of BILH-centric… more
    Beth Israel Lahey Health (12/10/24)
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  • Azure Virtual Desktop Support Engineer

    Center For Health Information And Analysis (Boston, MA)
    …environment. + 5+ years of experience supporting Microsoft Operating Systems; preferably in a service desk environment with a help desk ticketing system and ... Microsoft Windows OS desktop images. + Solicit the AVD user community for feedback on what their experiences are...printers, LAN and other miscellaneous hardware equipment problems for end users. + Manage Azure Active Directory for Azure… more
    Center For Health Information And Analysis (12/14/24)
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  • IT Specialist

    Maloney Properties, Inc. (Wellesley, MA)
    …delegated to ensure they have been resolved. + Document all pertinent end user identification information, including name, department, contact information, and ... provide a broad range of technical support to the end users of Maloney Properties. This support includes but...are flexible, depending on team coverage for the Help Desk ). + Troubleshoot and resolve incoming help requests from… more
    Maloney Properties, Inc. (01/18/25)
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  • LIMS Analyst

    Guidehouse (Boston, MA)
    …per security standards. Accurately records, updates and document requests using the IT service desk system (ie Jira, ServiceNow). + Assists LIMS and instrument ... inventory records, resolving support requests to meet customer satisfaction and continuous service delivery demands, and communicating effectively with end users… more
    Guidehouse (01/12/25)
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  • Raft & Hcec Technical Assistance Supervisor

    State of Massachusetts (Boston, MA)
    …Case Management System:_* . Support the implementation of the End to End case management system, including answering basic user questions, triaging more ... ensuring that the Coordinators and the RAAs are equipped to ensure effective service delivery. The Supervisor is also responsible for collecting feedback from the… more
    State of Massachusetts (10/22/24)
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  • Cyber Strategy ServiceNow Senior Consultant

    Deloitte (Boston, MA)
    …governance, risk & control framework, content definition & standardization, training and end user enablement Implement - configuration and as needed, customized, ... from keeping the lights on for the client's environment (eg upgrades, access help desk ) to full- service use case development and dashboards As a ServiceNow… more
    Deloitte (12/19/24)
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