- TEKsystems (Des Moines, IA)
- …This group takes anywhere from 25-30 inbound calls a day and also has 5-15 outbound calls. Follow all predefined procedures and adhere to all the laws applicable in ... the location. Responsible for: Effectively executing calls of the client's customers Assist callers with information with their life insurance such as changing beneficiaries, filing a death claim, cost of their policy, etc. Resolving queries as per… more
- Mom's Meals (Des Moines, IA)
- …with data entry Preferred Skills and Experience + 1 year of previous call center experience Physical Requirements + Repetitive motions that include the ... Position SummaryThe Bilingual Customer Service Representative serves as the front line to our Spanish-speaking customers placing meal orders. This position is… more
- Sutherland Global Services (Des Moines, IA)
- …or equivalent + 1-2 years of experience working in a high-volume call center environment as a customer service representative + Effective verbal and written ... simple and complex inquiries . In times of high call volumes, phone calls may be received back-to-back with...Newborn Child Information + Information provided on the phone call + Routing Pathways + Self-Service Option **When you… more
- Conviva (Des Moines, IA)
- …A minimum of one (1) year of previous experience working in an inbound customer service call center . + High school diploma or equivalent + Ability to handle high ... caring community and help us put health first** The Inbound Contacts Representative represents the company by addressing incoming telephone, digital, or written… more
- Evolent Health (Des Moines, IA)
- …trainers who have experience working within the Evolent Customer Service Operations (CSO) call center . Training Hours are 8:00am - 4:30pm CT Monday-Friday (for ... during training if not before). **What You Bring:** * Bilingual in Spanish & English (validated via bilingual...acceptance) is a plus. * At least 1 year call center experience is required. * Ability… more
- HomeSafe Alliance (Des Moines, IA)
- …of the role follows the customary scope of measuring a CCS productivity contact center metrics (ie Average Handle Time, After Call Work, Unavailable Codes). + ... **Title:** Contact Center Customer Care Specialist (SCA) **_HomeSafe Alliance_** is...customers, internal colleagues, and external partners. + Ensures first call resolution through problem solving and effective call… more
- HomeSafe Alliance (Des Moines, IA)
- … and customer relationship reporting and understanding and interpreting trends of contact center metrics (ie, Average Handle Time, After Call Work, Unavailable ... **Title:** Overnight Contact Center Supervisor **_HomeSafe Alliance_** is the single global...processing customer orders. + May function as a designated representative for designated accounts. + May lead and train… more