- HomeSafe Alliance (Des Moines, IA)
- **Title:** Contact Center Customer Care Specialist (SCA) **_HomeSafe Alliance_** is the single global household goods movement manager of over 300,000 ... **HomeSafe Alliance** is seeking Customer Care Specialist's to support the Customer Care contact center by providing immediate support to answer … more
- HomeSafe Alliance (Des Moines, IA)
- … department. **POSITION DESCRIPTION** : + Perform quality review of a subset of contact center customer interactions and/or processes to determine department ... make recommendations for process and quality improvement based on customer feedback and contact center ...program + Family Support: Bright Horizons, child and elder care services + Teladoc Medical Experts, second opinion program… more
- HomeSafe Alliance (Des Moines, IA)
- … Customer Care Supervisor, you will function as the primary point of contact for Customer Care staff and oversee the shipment activities in their ... is looking for a highly skilled and motivated **Overnight** ** Customer Care Supervisor** to provide support to...The role requires strong business acumen of a REMOTE contact center and customer relationship… more
- Prime Therapeutics (Des Moines, IA)
- …drives every decision we make. **Job Posting Title** Supervisor Customer Care - Philadelphia PACE Application Center **Job Description Summary** Primary ... Application Center Experience Preferred. + Manages the customer care management (CMC) and supports services...a reasonable accommodation for any part of the employment process, please contact Human Resources at ### or email… more
- Prime Therapeutics (Des Moines, IA)
- …and drives every decision we make. **Job Posting Title** Customer Care Associate - Philadelphia PACE Application Center **Job Description Summary** This ... customer administrative concerns as the first line of contact - this may include claim resolutions and other...or participates in activities as requested that help improve Care Center performance, excellence and culture. +… more
- Mom's Meals (Des Moines, IA)
- Position SummaryThe Customer Care Manager is responsible for the day-to-day operations of a contact center for Mom's Meals. This role will directly ... work procedures and lead process improvement initiatives within the Customer Care Department + Study and standardize...meetings and is responsible for communication strategy to the Contact Center + Assist with external clients… more
- Elevance Health (West Des Moines, IA)
- ** Customer Care Representative I** **Location:** Remote, within 50 miles of an Elevance Health pulse point. **Hours:** An 8-hour shift, Monday - Friday, between ... hours of 8 am - 6 pm EST. The ** Customer Care Representative I** is responsible for...to work in a fast paced, high volume call center environment. + Associates should be able to multi-task… more
- Evolent Health (Des Moines, IA)
- … service agents in all day-to-day activities to consistently meet established customer service/ contact center service levels/metrics, schedule adherence and ... critical role in executing Evolent's mission by leading a contact center team as part of the...+ 5-8 years' experience with customer service/call center operations within a managed care organization,… more
- Evolent Health (Des Moines, IA)
- …classroom environment with trainers who have experience working within the Evolent Customer Service Operations (CSO) call center . Training Hours are 8:00am ... and costly health conditions. Working across specialties and primary care , we seek to connect the pieces of fragmented...Stay for the culture. **What You'll Be Doing:** Our customer service team offers candidates the opportunity to make… more
- CenterWell (Des Moines, IA)
- …the clinical care model. Ensures the team documents and modifies contact notes across multiple systems as necessary to properly document interactions with ... team who conducts selling activities related to outbound calls within a primary care setting. Assists the team with strategies to re-engage and/or drive retention of… more
- CenterWell (Des Moines, IA)
- …Effectively describes services offered and sells prospective patients on the clinical care model. Documents and modifies contact notes across multiple systems ... help us put health first** The Outbound Tele Sales Agent - Primary Care is responsible for winning back and re-engaging Medicare eligible patients through telephonic… more
- Lincoln Financial Group (Des Moines, IA)
- …72954 **The Role at a Glance** We are excited to bring on a Claims Customer Care Associate to join our claimant excellence team supporting Group Protection in ... to perform in this fast-paced environment. As a Claims Customer Care Associate, you will be responsible...(example: dental, life, disability, FMLA, etc.) in a call center environment. You will act as a liaison between… more
- Black & Veatch (Des Moines, IA)
- **Principal Consultant, Utility Customer Programs** Date: Sep 26, 2024 Location: US Company: Black & Veatch Family of Companies **Together, we own our company, our ... _are_ Black & Veatch. We put them at the center of everything we do and empower them to...to use. **The Opportunity** _As the_ **_Principal Consultant, Utility Customer Programs_** _, you will have the opportunity to… more
- Cardinal Health (Des Moines, IA)
- …should include knowledge of practices and procedures commonly used in a call center or customer service environment. + Knowledge in insurance billing methods ... **_What Individualized Care contributes to Cardinal Health_** Delivering an exclusive...specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success. Personalized… more
- Cardinal Health (Des Moines, IA)
- …and pharmacies + Ability to identify, document and submit Adverse Events during customer contact or via received documentation **Qualifications** + Minimum high ... **_What Individualized Care contributes to Cardinal Health_** Delivering an exclusive...specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success. Personalized… more
- Primary Health Care (Des Moines, IA)
- …signs and point-of- care testing) + Serves as a patient advocate, resource, and point-of- contact for patients through the continuum of care . Provides care ... As a Clinic RN, you will provide nursing care for patients in our clinic setting. You...the Iowa Board of Nursing for licensure + Excellent customer service skills. + Effective English communication skills, written… more
- Merck (Des Moines, IA)
- …customers - knowing when/how to seek and provide additional information. + Within select customer accounts, acts as primary point of contact for customer , ... **Job Description** The Virology Customer Representative is a key member of the...in or within a reasonable commuting distance to workload center . + Overnight travel is expected to be about… more
- Prime Therapeutics (Des Moines, IA)
- … customer experience while meeting service level guarantees. **Responsibilities** + Manage the contact center and customer service teams to ensure overall ... Member Services is responsible for leading and developing the Contact Center in a manner that ensures...Center in a manner that ensures world class customer service is delivered to Prime's members and clients.… more
- Conviva (Des Moines, IA)
- …records system such as Epic, Athena Health, NextGen. + Experience with use of virtual contact center solutions such as 8x8 Virtual Contact Center , ... (1) year of previous experience working in an inbound customer service call center . + High school...and many other opportunities. **About us** About Conviva: Conviva Care Centers provides proactive, preventive care to… more
- Veterans Affairs, Veterans Health Administration (Des Moines, IA)
- Summary This LPN position is located within the VA Community Living Center at Central Iowa VA Health Care System, providing care to Veterans receiving ... care which includes help with activities of daily living, skilled nursing, and dementia care . The mission of a Community Living Center is to restore each… more