- Conviva (Des Moines, IA)
- …revenue cycle processes, including credit balance validation, customer service escalations , payment reconciliation, and auditing. This role includes overseeing the ... the onshore team responsible for credit balance validation, customer service escalations , and adjustments. + Oversee the Payment Reconciliation Professional who… more
- Ryder System (Des Moines, IA)
- …Network support for all locations. Support includes, but is not limited to, escalations for issues with Network access, WI-FI, Internet connectivity, PC hardware & ... application process or to verify the legitimacy of an interview or Ryder representative , please contact Ryder at ###@ryder.com or ###. **Current Employees:** If you… more
- Mom's Meals (Des Moines, IA)
- …training for existing representatives, as needed + Answer Customer Service Representative questions and handle customer escalations + Manage productivity ... based on call center metrics to ensure calls are being handled in an efficient and productive manner + Schedule Customer Service Representatives based on call center volume and needs + Approve weekly timecards and resolve employee issues per Company policy… more
- Cardinal Health (Des Moines, IA)
- …needs of the patient and/or program + Resolve patient's questions and any representative for the patient's concerns regarding status of their request for assistance ... to select the best coverage option for their situation + Handle all escalations based upon region and ensure proper communication of the resolution within required… more
- HealthEdge Software Inc (Des Moines, IA)
- …and collaborate across HealthEdge departments to resolve customer issues and escalations + Work with peers and Account Management to prioritize HealthEdge ... (USA Only):** Exempt **Work Environment:** The physical demands described here are representative of those that must be met by an employee to successfully… more
- HealthEdge Software Inc (Des Moines, IA)
- …opportunities;provideleads to Account Executives + Responsible forProduct/SaaSissue management, escalations and CCB + Mitigates service risks and implements ... (USA Only):** Exempt **Work Environment:** The physical demands described here are representative of those that must be met by an employee to successfully… more
- Cardinal Health (Des Moines, IA)
- …needs of the patient and/or program * Resolve patient's questions and any representative for the patient's concerns regarding status of their request for assistance ... to select the best coverage option for their situation * Handle all escalations based upon region and ensure proper communication of the resolution within required… more