- Zones LLC (Boston, MA)
- …to end-users experiencing difficulty using IT products and services. The Service Desk Analyst will troubleshoot, diagnose and resolve or escalate Level ... IT Help Desk Technician Professional Services...products and services + Experience working on a help desk / service desk handling tickets preferred… more
- State of Massachusetts (Chelsea, MA)
- …residents, business owners and visitors to the Commonwealth of Massachusetts. The *EOTSS Service Desk Team * is responsible for creating, troubleshooting, ... email, chat, or self- service portal within the IT Management system. Our team diagnoses and...and timely documentation of customer issues and resolution. The Service Desk is the first point of… more
- NuAxis Innovations (Boston, MA)
- **Tier II Service Desk Specialist** Location **Boston, MA** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to ... Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team ,...are currently seeking a talented and motivated **Tier II Service Desk Specialist** for a Full-Time position.… more
- State of Massachusetts (Chelsea, MA)
- …owners and visitors to the Commonwealth of Massachusetts. EOTSS is seeking to hire*two (2)** Service Desk Analysts*that will act as the first point of contact for ... End User Support Contact Center. The primary role of the* Service Desk Analyst*is to handle the processing...effectively collaborate and communicate with other End User Support Team members, internal and external IT support… more
- Vaco (Boston, MA)
- …and technology organizations. The firm is currently ranked #1 Best in KLAS: Managed IT Services and has been repeatedly recognized as a top performer by KLAS in ... multiple categories, including #2 Best in KLAS: Partial IT Outsourcing (renamed Managed IT Services in...This person must provide exceptional call center support. Customer Service and Communication skills are a must and critical… more
- Beth Israel Lahey Health (Charlestown, MA)
- …or GED required. --1-3 years related work experience required in 2 plus years of Service Desk / IT Support experience supporting a large enterprise of end ... documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of...orders or alerts by creating an incident/request using the IT Service Management Suite provided in an… more
- ManpowerGroup (Boston, MA)
- ONSITE POSITION: CTR is seeking a Service Desk Analyst to join our team and ensure IT support for the organization. This is a fully on-site position at ... performance and identify areas for improvement. + Contribute to team documentation, including knowledge base articles and IT...field OR two (2) years of experience in an IT support or service desk … more
- Red River (Lexington, MA)
- Red River is seeking a Service Desk Technician II with an active Secret clearance to join our growing team ! This position will work onsite with one of our ... support requests directly from our customers, as well as escalation from other team members. Our engineers are responsible for maintaining user uptime and improving… more
- Robert Half Technology (Boston, MA)
- …desktop imaging, and deploying patches/security fixes. Responsibilities: * Provide comprehensive Help Desk / Service Desk Support, responding to and resolving ... are offering a permanent employment opportunity for a Help Desk Analyst II in Boston, Massachusetts. This role involves...troubleshooting any issues and ensuring seamless communication across the team . * Offer support for Mac and Google systems… more
- Cambridge Health Alliance (Cambridge, MA)
- Receptionist/Front Desk **Date Posted:** 09/25/2024 **Requisition Number:** 8481 **Location: Everett** **Work Days:** 8:30am - 5:00pm Monday - Friday **Category:** ... * Does not wait for someone to approach the desk , initiates contact with each person as he/she enters...interpreter as needed. * Responds to telephone inquiries regarding IT /telecomm services, hospital services and directions to CHA locations… more
- Robert Half Technology (Boston, MA)
- …the financial industry. Key Responsibilities: + Provide rapid resolution to end-users IT related issues via email, telephone, self- service requests, and ... technologies. Requirements + Minimum of 5 years of professional IT help- desk or IT analyst...Linux/Mac command line tools. + Proven experience in customer service . + Excellent problem-solving skills and the ability to… more
- Deloitte (Boston, MA)
- …and necessary US Government system accounts + Escalates issues as needed to Enterprise Service Desk on behalf of customers + Adheres to enterprise rules and ... the center of our client's business. By joining our team , you could help C-suite and program leaders transform...devices. + At least five years of experience providing IT Support (Desktop/Help Desk ), systems administration, and… more
- SAIC (Cambridge, MA)
- …to be remediated by junior and mid-level engineers. + Updates status of queued service requests with the IT service management system. **Qualifications** ... able to work independently and as part of a team . + Diagnose and troubleshoot Apple (MAC) computer and...with a minimum of 7 years of experience providing desk side support, acting as IT Support… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …develops and maintains technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Seeks opportunities ... provided knowledge articles when appropriate. Escalates to more senior team members as appropriate. + Monitors and tracks incidents....system + (or) 2 years of experience on the service desk in a junior capacity with… more
- Novo Nordisk (Lexington, MA)
- …Lab IT lead in Lexington and will collaborate closely with Boston Hub IT team . Additional internal stakeholders include IT applications teams from Novo ... both worlds to develop new medicines for patients. The team is comprised of collaborative, diverse and passionate people...ready to make a difference? The Position The Senior IT Engineer I - Labs will be responsible for… more
- MIT Lincoln Laboratory (Lexington, MA)
- …CES Operations Team has two primary responsibilities. They provide a Classified Service Desk that users of the Laboratory's Secret Internet Protocol Router ... Position Description This position will serve as the Operations IT Systems Team Lead within the Classified Enterprise Services team . The… more
- Parker Hannifin Corporation (Woburn, MA)
- …operations. Responsibilities: + Managing incidents and requests in coordination with global IT service desk , utilizing ITIL foundational principles. + ... Digital & IT Analyst Location : Woburn, MA, United States...least 2 years of experience in a support or service role, actively interacting with customers on a regular… more
- Maloney Properties, Inc. (Wellesley, MA)
- …hours are 9:00am to 5:00pm, Monday to Friday (these hours are flexible, depending on team coverage for the Help Desk ). + Troubleshoot and resolve incoming help ... The role of the IT Specialist is to work on the Maloney...execute tasks in a high-pressure environment. + Exceptional customer service orientation. + Experience working in a team… more
- Boston University (Boston, MA)
- The Client Support II position is part of the GSDM IT team . They report to the Service Desk Manager. Their primary role is to support the GSDM IT ... standardized configurations. Collaboration and Teamwork + Work with the Service Desk Manager and the team...response to clients. + Work closely with the other IT teams to assist in daily functional operations of… more
- Commonwealth Care Alliance (Boston, MA)
- …and thrive in a challenging work environment, you could be a great addition to our team . Ability to service our members in Spanish as well as English is a ... all those involved in CCA members' care. The Member Service Representative (MSR) is responsible to provide a best-in-class...to have a solid understanding of operational, telecom, and IT related systems specific to contact centers in the… more