- Brockton Hospital (Brockton, MA)
- …and dispatching of a wide variety of service requests from the customers of the Service Response Center to the staff of the departments that the SRC ... the hospital facility and services. Must be prompt, courteous, and customer service oriented in all interactions with patients, visitors and co-workers. Collaborates… more
- State of Massachusetts (Boston, MA)
- …The Department of Early Education and Care (EEC) is currently seeking a Bilingual Contact Center Service Representative who is fluent in Spanish. The Contact ... Center Customer Service Representative is an integral part of...the Department of Early Education and Care (EEC) first response customer service strategy. The main duties… more
- LogixHealth (Bedford, MA)
- $1,000 SIGNING BONUS Purpose LogixHealth is seeking a Call Center Representative in our Patient Call Center . The person in this role will represent our ... from patients and give a high level of customer service while maintaining a satisfactory response rate...experience required. Experience One to two years related call center experience preferred; customer service experience required.… more
- Blue Cross Blue Shield of Massachusetts (Hingham, MA)
- …Dental Provider Service Representatives work in a structured inbound service center environment. COMPENSATION: + Starting at $20.51/hour ($40,000/year) ... inquiries in a fast pace, results driven, inbound call center . The Dental Provider Service Representatives will...to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in… more
- Beth Israel Lahey Health (Chelsea, MA)
- …supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions. 3. **Knowledge:** ... for patients and visitors in an outpatient unit and provides excellent customer service through clear communication. Reports to the manager with input from assigned… more
- Evolent (Boston, MA)
- …classroom environment with trainers who have experience working within the Evolent Customer Service Operations (CSO) call center . Training Hours are 8:00am - ... culture. **What You'll Be Doing:** Job Description **Our customer service team offers candidates the opportunity to make a...to identify specific questions or issues to provide appropriate response and type of assistance the customer needs while… more
- Beth Israel Lahey Health (Boston, MA)
- …and data accurately and efficiently. Preferred Qualifications & Skills: . Call Center and/or telephone customer service experience . Strong typing skills ... to the patients and the communities we proudly serve. The Patient Access Representative ensures that the patient experience in accessing healthcare at BILH is… more
- Children's Hospital Boston (Boston, MA)
- …and scheduling issues. + Responds to patient's needs, and situations requiring escalated service response . + Training: + Participates in the development of ... the Center for Communication Enhancement. The Sr. Patient Experience Representative will be responsible for: + Patient Encounter Management: + Provides positive… more
- Children's Hospital Boston (Boston, MA)
- …and scheduling issues. + Responds to patient's needs, and situations requiring escalated service response . + Training: + Participates in the development of ... the Center for Communication Enhancement. The Sr. Patient Experience Representative will be responsible for: + Patient Encounter Management: + Provides positive… more
- Beth Israel Lahey Health (Boston, MA)
- …supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions. + **Knowledge:** Ability ... you're making a difference in people's lives.** The Practice Representative will support the Cardiology Department at Beth Israel...support the Cardiology Department at Beth Israel Deaconess Medical Center in Boston, MA. This is a full-time role,… more
- Tufts Medicine (Boston, MA)
- …PM to 11:30 PM. No weekends/holidays required. **Location:** Onsite at Tufts Medical Center in Boston **Requirements:** 3 weeks of full time training during the day ... are scheduled for recommended appointments/procedures, etc. An organizational related support or service (administrative or clerical) role or a role that focuses on… more
- Beth Israel Lahey Health (Milton, MA)
- …and data accurately and efficiently.** **Preferred Qualifications & Skills:** **. Call Center and/or telephone customer service experience . Strong typing skills ... a job, you're making a difference in people's lives.** The Patient Access Representative ensures that the patient experience in accessing healthcare at BILH is… more
- Tufts Medicine (Boston, MA)
- …**7a-3:30pm and 10:30a-7pm shifts** **Weekends & Holidays required** **Location: Tufts Medical Center - Service Response Dept** **II.** PRINCIPAL DUTIES ... AND ESSENTIAL FUNCTIONS **:** + As a call center representative at Tufts Medical Center...key member of the hospitality team providing excellent customer service and working in a fast paced high volume… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- The ER&R Support Center Analyst will need to process requests from stakeholders, determine the needed information, and articulate a response through both phone ... require escalation. Most of a Support Analyst's work consists of customer service , email communication, phone communication, and working within spreadsheets and a… more
- Fresenius Medical Center (Chelsea, MA)
- …AND SCOPE:** Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all ... FMC Quality Enhancement Goals (QEP). **DUTIES / ACTIVITIES:** CUSTOMER SERVICE : + Responsible for driving the FMS culture through...by physician order or as directed. + Monitor patients' response to dialysis therapy and report any unusual findings… more
- Fresenius Medical Center (Boston, MA)
- …performed in accordance with Fresenius Kidney Care and applicable contractual service policy, procedures, standards of nursing practice, state and federal ... Performs the implementation, administration, monitoring, and documentation of patient's response to prescribed intradialytic transfusions, including appropriate notification of… more
- Boston University (Boston, MA)
- The Career Success Coach will lead one of the Center for Career Development's (CCD) industry-focused Career Communities (a community of practice for students, ... Essential Functions + Serve as primary lead and campus representative for a designated Career Community. Develop and implement...colleagues. Develop and update career materials and resources in response to new developments in the field and current… more
- Fresenius Medical Center (Boston, MA)
- …intervention as prescribed by physician order or as directed. + Monitor patients' response to dialysis therapy. + Obtain vital signs prior to reinfusion; perform all ... document any intervention for unusual patient status and document patients' response to intervention. + Evaluate patients' vascular access during treatment including… more
- Fresenius Medical Center (Boston, MA)
- …and training. Supports the FMCNA's mission, vision, values, and customer service philosophy. Supports the FMCNA commitment to the Quality Enhancement Program ... to ensure stable treatment therapy as indicated. + Assesses patients' response to hemodialysis treatment therapy, making appropriate adjustments and modifications to… more
- Fresenius Medical Center (Peabody, MA)
- …Kidney Care, policy, procedures, standards of nursing practice, applicable contractual service agreements, state and federal regulations. . Performs all essential ... Performs the implementation, administration, monitoring, and documentation of patient's response to prescribed intradialytic transfusions, including appropriate notification of… more