- Generac Power Systems (Waukesha, WI)
- …influence and achieve positive results that support growth, and innovate the industry. The Customer Experience Technical Advocate is a key contributor ... in delivering Generac's " Customer First" promise. Being a Customer Experience Technical Representative requires understanding of technical product… more
- Lumen (Madison, WI)
- …Join us as we digitally connect the world and shape the future. **The Role** The Customer Success Advocate II is a customer -facing role that ensures our ... margins **What We Look For in a Candidate** * Experience : 3+ years customer success or account...on issue resolution while effectively negotiating directly with the customer and internally on their behalf * Technical… more
- Confluent (Madison, WI)
- …Locations: US Remote **What You Will Do:** + Champion and advocate for the customer within Confluent. You will be the technical voice of the customer ... Technical Architect (CSTA) to act as a trusted technical advisor and advocate to work with...Sales, Product, Services, Support and Training teams to drive technical success. + Identify customer technical… more
- Confluent (Madison, WI)
- …data streaming platforms! **What You Will Do:** + Champion and advocate for the customer within Confluent. You will be the technical voice of the customer ... Technical Architect (CSTA) to act as a trusted technical advisor and advocate to work with...Sales, Product, Services, Support and Training teams to drive technical success. + Identify customer technical… more
- Broadcom (Madison, WI)
- …(TAM), you will serve as a trusted advisor, driving a cross-functional, unified customer experience using your technical , communication, and collaboration ... your assigned customers while developing an understanding of the customer 's technical goals as they align with...a critical member of the team acting as the customer advocate , collaborating on successful account strategies,… more
- Mitsubishi Chemical Group (Madison, WI)
- …feedback on resolution or requests for information is communicated back to the customer . + Develop and establish technical relationships with key personnel at ... relates to safety measures during work and at the customer level. Knowledge / Skills / Experience ...+ 4-year Engineering (Polymer, Chemical, Mechanical) degree or equivalent technical related experience . + 5+ years' … more
- Highmark Health (Madison, WI)
- …software development life cycle used by our enterprise + 7 years of experience defining system architectures and exploring technical feasibility trade-offs for ... Description :** **JOB SUMMARY** This job is a strong advocate of cloud technology and engineering support necessary to...optimizing short term execution while planning for long term technical capabilities + 7 years of experience … more
- Teradata (Madison, WI)
- …motivated, and experienced individual to fulfil the role of Global Teradata Application Customer Experience Consultant. The role is responsible for ensuring high ... securing Customer retention and allowing growth. Global Teradata Application Customer Experience Consultants role key responsibilities: + Educate Customer… more
- Trellix (Madison, WI)
- …equivalent experience + 10+ years relevant work experience in customer success, consulting, post-sales technical account management and similar roles + ... and services. + Act as the voice of the customer internally to advocate customer 's...data points. + Identify areas for improvement in the customer experience , both in our product and… more
- ECP (Milwaukee, WI)
- …practices are followed to maintain high standards of service quality + Partner with Customer Experience leadership on metrics to measure the effectiveness of ... marketing initiatives + Participate in company initiatives aimed at enhancing customer experience and operational efficiency + Collaborate with cross-functional… more
- Robert Half Office Team (Milwaukee, WI)
- …for our customers, ensuring their satisfaction and success through efficient and effective customer service. Responsibilities: * Serve as an advocate for the ... applications with accuracy and efficiency. Requirements * Minimum of 3 years of experience in a customer -facing role, preferably within a call center environment… more
- Robert Half Office Team (Milwaukee, WI)
- …services. * Handle a high volume of customer calls daily, providing exceptional customer service. * Advocate for the customer 's needs, ensuring they have ... concerns and provide timely and effective solutions. * Troubleshoot technical issues using self-help tools, ensuring a one-call resolution...customer base. * Minimum of 3 years of experience in a customer service role is… more
- Trellix (Madison, WI)
- … customer key stakeholders and executive sponsors to fully understand the customer 's business strategy, technical environment, and measurements for success. + ... identify expansion and opportunities. + You will be an advocate for our customers with a focus on transformation...escalate as needed. **About You:** + 5+ years of customer engagement and account management experience in… more
- Trellix (Madison, WI)
- … customer key stakeholders and executive sponsors to fully understand the customer 's business strategy, technical environment, and measurements for success. + ... retention and renewals opportunities. + You will be an advocate for our customers with a focus on transformation...escalate as needed. **About You:** + 7+ years of customer engagement and account management experience in… more
- Humana (Madison, WI)
- …make an impact** **What does the ideal candidate look like? They have:** + Progressive experience as a senior architect or technical lead in large IT projects ... tolerant and event driven architectures at scale + Expert knowledge and experience with Enterprise Architecture, technical strategy, and technology roadmaps +… more
- Confluent (Madison, WI)
- …and customer outcomes. Ideal candidates may have backgrounds in Technical Account Management, Sales Engineering, or Professional Services. **What You Will Do:** ... for Confluent's platform. + Work cross-functionally to refine product messaging and technical positioning, ensuring clarity and alignment with customer needs. +… more
- Wolters Kluwer (Madison, WI)
- …progress across teams and leadership, ensure feature development is agile-driven, and advocate for customer -first design and development. As our EHR integration ... ** Technical product manager, Clinical workflow and EHR integration...and support new features and issues that arise + Advocate for the customer and user internally… more
- Splunk (WI)
- … Customer Success and Support Operations. + Committed customer advocate , continuously evaluating the support experience and contributing to the ideation ... a team that takes pride in delivering an outstanding customer experience . Your primary role involves managing...leadership within a Global Customer Support / Technical Support organization. + Experience with Cloud/SaaS… more
- Western Digital (Madison, WI)
- …Engineering or equivalent experience in related field. + More than ten years' experience in a technical customer -facing role. + Familiar with cloud ... issues and work with cross functional teams on resolution. + Represent and advocate customer needs and priorities to internal teams. + Provide technical… more
- Confluent (Madison, WI)
- …curve. In this role you'll partner with Account Executives to be the key technical advisor in service of the customer . You'll be instrumental in surfacing ... stated or implicit Business Needs, and coming up with Technical Designs to best meet these needs. You may...and Engineering teams, and serve as a key Product advocate across the Customer , Partner and Industry… more