- Insight Global (Boston, MA)
- …1st level support, and then each field office has their own Desktop techs as well as a Tier 2 Service Desk team to escalate as needed. The firm is in the ... looking for a Service Desk Analysts to join their 365, 24x7 Level 2 Service Desk for roughly 3000+ end users. This analyst will sit onsite in the… more
- NuAxis Innovations (Boston, MA)
- ** Tier II Service Desk Specialist** Location **Boston, MA** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to ... community. We are currently seeking a talented and motivated ** Tier II Service Desk Specialist**...Service Representative certifications is required. **Experience:** At least 2 years of current experience in participating in a… more
- State of Massachusetts (Chelsea, MA)
- …owners and visitors to the Commonwealth of Massachusetts. EOTSS is seeking to hire*two ( 2 )** Service Desk Analysts*that will act as the first point of ... Contact Center. The primary role of the* Service Desk Analyst*is to handle the processing of Tier...diagnosis, determination and resolution. * Escalate tickets effectively to Tier 2 or 3 teams within timeframes… more
- State of Massachusetts (Chelsea, MA)
- …business owners and visitors to the Commonwealth of Massachusetts. The *EOTSS Service Desk Team* is responsible for creating, troubleshooting, escalating, and ... and timely documentation of customer issues and resolution. The Service Desk is the first point of...* Escalate customer hardware and software problems effectively to Tier 2 or 3 teams within timeframes… more
- Zones LLC (Boston, MA)
- …assistance to end-users experiencing difficulty using IT products and services. The Service Desk Analyst will troubleshoot, diagnose and resolve or escalate ... IT Help Desk Technician The IT Help Desk Technician will provide Level 1- 2 support...products and services + Experience working on a help desk / service desk handling tickets preferred… more
- Beth Israel Lahey Health (Charlestown, MA)
- …--High School diploma or GED required. --1-3 years related work experience required in 2 plus years of Service Desk /IT Support experience supporting a ... BILH entities and its affiliates. Using the Information Technology Service Management suite provided Tier 1 support...documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of… more
- Insight Global (Braintree, MA)
- …expert) * Cisco / Meraki Networking (Routers, Switches, ASA, VPN) -- experience with Tier 2 support of this architecture/technologies * Printing and MS Server ... local healthcare client of ours is looking for a Tier 3 Support Specialist to join their growing company....of issues or services forwarded from the IT Help Desk that may require hands on or onsite support… more
- Candela Corporation (Marlborough, MA)
- …performance, setting remote access, and monitoring system health. . Serve as anescalation point ( tier 2 and 3) for the helpdesk team to solve end-user requests. ... they treat. **Overview** Candela is seeking a Senior Help Desk Specialist to provide Tier 1- ...with fellow staff to get updates and discuss IT service or support-related matters. . Some shift work may… more
- SAIC (Cambridge, MA)
- **Description** IT Support Specialist - Senior + Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, ... and lifecycle refresh activities. + Familiarity with Remedy and Service Now a plus; provide updates in ITSM system...domain administration. + Escalation point for Junior and Mid-level desk side engineers. + Ability to act independently in… more