- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- Veterans Affairs, Veterans Health Administration (Washington, DC)
- …facility personnel involving the most difficult and complex cases and is a recognized subject matter expert on matters related to hearing, tinnitus, and ... Speech Pathology Service at the Washington DC VA Medical Center , a tertiary care facility with 158 acute beds,...consultants to other health care professionals and are recognized subject matter experts ( SME ) on… more