- TekSynap (Washington, DC)
- …internal and external stakeholders. + Relevant certifications (eg,ITIL, HDI, CompTIA A+,Certified Help Desk Manager (CHDM) **Overview** We areseekingaIT ... business administration) + 5 to 8 years' experience in IT support or help desk ...Help Desk Manager (HDMGR)to join our teamfor the United States Senate… more
- SAIC (Washington, DC)
- **Description** We are currently seeking a motivated, career and customer service oriented IT Service Desk Manager The Manager will manage the Support ... Desk and oversee staff assigned to help desk activities. Candidate will be required...and managing in a Federal Government environment. The Support Desk Manager will communicate with customers calling… more
- TekSynap (Washington, DC)
- …secure, and up-to-date IT infrastructure. We areseekingan experienced and highly organized Help Desk Incident Manager to oversee and manage the ... incidents based on urgency and business impact, coordinating immediate action with Help Desk teams and other relevant departments. + **Coordination and… more
- Leidos (Stafford, VA)
- **Description** The Leidos National Security Sector is looking for a Help Desk Manager to join our team in the Quantico, VA area supporting a program for a ... federal law enforcement agency. You will serve as the help desk manager for the...strategies to enhance service quality and user satisfaction oProvide IT hardware/software support to law enforcement agencies based in… more
- Leidos (Chantilly, VA)
- **Description** GxNext is looking for a Help Desk Manager that would be responsible for leading a team of technical support specialists, overseeing the ... day-to-day operations of a help desk , ensuring timely and effective resolution...written + Ability to quickly learn new software and IT concepts + Strong problem solving and decision making… more
- Leidos (Washington, DC)
- **Description** Leidos has an opening for a **Service Desk Manager ** . This opening is for an IT Services program supporting a federal client in the ... Healthcare sector. The program provides a range of IT services, including help desk ,...the customer's information. We are seeking a dynamic Service Desk Manager to join our IT… more
- TekSynap (Washington, DC)
- …secure, and up-to-date IT infrastructure. We areseekinga dedicated and experienced Service Desk Manager to lead and manage the Service Desk team ... IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in… more
- Leidos (Washington, DC)
- …ITIL-aligned hybrid service desk team consisting of onsite and remote Tier 1 Help Desk Agents to manage performance to Service Level Agreements (SLAs) and ... **Description** **Leidos has an exciting Service Desk and Incident Manager position which...and be the single point of contact for all Help desk related issues for both internal… more
- NuAxis Innovations (Vienna, VA)
- ** Help Desk Support Technician Intern** Location **Vienna, VA** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission ... NOW! We are currently seeking a talented and motivated ** Help Desk Support Technician** for a Part-Time...will be in Tysons, VA. Hybrid Telework option with Manager 's discretion. There will be some occasional required travel… more
- General Dynamics Information Technology (Washington, DC)
- …Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Microsoft Office,Service Desk (Inactive),Ticketing ... Citizenship Required:** Yes **Job Description:** GDIT is seeking a Help Desk Specialist for 24x7x365 service ...(DHS). This position will report directly to the Service Desk Manager or a Shift Lead. In… more
- Epsilon, Inc (Quantico, VA)
- ** Help Desk Technician I** **Who is Epsilon:** Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing ... desk , cybersecurity, and audio visual/video teleconferencing. **An average day:** As Help Desk Technician I, you will create and troubleshoot tickets and… more
- MPR Associates (Alexandria, VA)
- …exempt position in MPR's Alexandria, VA office reporting to the Service Desk Manager . Duties/Responsibilities + Evaluates and prioritizes incoming telephone, ... firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT team....incidents and requests. + Coordinates with users, the Service Desk Manager , and higher tier support to… more
- Parsons Corporation (Chantilly, VA)
- …(Word, PowerPoint, and Excel) + All other tasks as assigned by the IT manager **Desired Skills:** + Knowledge of Networking technologies, Ports, Protocols, ... help . Our Team is looking for a **Service Desk Technician** . In this role you will maintain.... In this role you will maintain Information Technology ( IT ) systems and standard operating procedures for the systems… more
- SAIC (Washington, DC)
- …+ Deskside support Engineer with a minimum of 4 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting ... **Description** Responsible for providing desk side support to end users for complex...engineers. Updates status of queued service requests with the IT service management system + Must be able to… more
- GovCIO (Sterling, VA)
- **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to provide Tier 1 phone support and troubleshooting. This ... in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service Level Agreements… more
- General Dynamics Information Technology (Washington, DC)
- …+ Assuming responsibility for the success of the multi-channel Help Desk supporting customer issues with IT hardware, software, and systems, including ... your opportunity to make a personal impact as the IT Quality Assurance Manager supporting providing ...at Arms remotely and in Washington, DC, you will help ensure today is safe and tomorrow is smarter.… more
- IAP Worldwide Services, Inc (Mclean, VA)
- …ancillary equipment and applications. In addition, the position manages access control, help desk , network support, and application support for Contractor and ... Global Solutions (Intrepid) is seeking an experienced Information Technology ( IT ) Manager to join our National Security,.... Experience with managing access control. . Experience in help desk . . Experience with network support.… more
- General Dynamics Information Technology (Rosslyn, VA)
- …Proven experience in data center operations, system administration, database management, help desk operations, network design, project management, and technical ... + years of related experience **US Citizenship Required:** Yes **Job Description:** The IT Infrastructure Project Manager will deliver the support for the… more
- General Dynamics Information Technology (Washington, DC)
- …of related experience **Job Description:** GDIT supports operational security, client support/ help desk , data center operations, asset management, and systems ... for federal client in Washington DC area. We ae currently seeking a Senior IT Operations Manager to be located in the Washington, DC metro area to support our… more
- TekSynap (Washington, DC)
- …the highest levels ofmanagement; + Develop, implement, andmaintainQA processes and procedures for the IT Help Desk . + Monitor and evaluate the performance of ... Stay current with industry trends and best practices in IT help desk operations and...Manager will be responsible for ensuring that all help desk services meet or exceed client… more