- SAIC (Chantilly, VA)
- **Description** **JOB DESCRIPTION:** SAIC has an immediate opening for an Information Technology ( IT ) Service Management ( ITSM ) Systems Engineer with ... Level Agreements (OLAs), Customer Satisfaction Reports, and framework templates + Service Level Management , to include drafting and negotiating SLAs… more
- CACI International (Arlington, VA)
- …CACI is seeking an ITSM Process Lead to drive the adoption and enhancement of IT Service Management ( ITSM ) processes across all various IT ... The successful candidate will be responsible for designing and implementing IT Service Management ( ITSM ) processes, conducting maturity assessments,… more
- Insight Global (Springfield, VA)
- …of the following certifications: PMP, Agile Scrum Master, SAFe, IT Infrastructure Library (ITIL), IT Service Management ( ITSM ), IT Asset ... (Sunflower) to ServiceNow, ensuring the platform and its ITAM, ITSM , ITOM, ITBM modules are optimized to meet TSA's...points within ServiceNow. * Develop optimization strategies for ITAM ( IT Asset Management ) to replace the legacy… more
- SAIC (Chantilly, VA)
- …applicant will exhibit flexibility in task execution, provide technical expertise on a variety of IT Service Management ( ITSM ) topics, to include ... service delivery oversight, Event Management , Incident Management , Problem Management ,...validation, etc.) in order to deliver continuity across multiple IT service deliveries. As a SETA advisor,… more
- General Dynamics Information Technology (Falls Church, VA)
- …hosting, and associated services. GECOS uses ITIL best practices framework as the basis for IT Service Management ( ITSM ) model. **HOW A SERVICE ... exhibiting expertise, courtesy, timeliness, and professionalism. This is an IT Service Management contract in...AGENT WILL MAKE AN IMPACT:** + Provide Tier 2 IT operations control support using ITSM ticketing… more
- TekSynap (Washington, DC)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** + IT Service Management ( ITSM ) + Proficient in managing and maintaining ITSM modules, ... operations team. This role requires an individual with a strong background in IT Service Management ( ITSM ), system integration, platform knowledge, and… more
- Parsons Corporation (Centreville, VA)
- …role, with at least 5 -8 years in a leadership position. + Strong knowledge of IT service management ( ITSM ) frameworks and best practices. + Excellent ... and implement solutions. + Stay updated with industry trends and advancements in IT service management . + Lead initiatives to enhance service delivery… more
- ICF (Reston, VA)
- …experience working directly with software licensing models, hardware lifecycle management , and IT service management ( ITSM ) frameworks. + 3+ years ... Description The IT Asset Management (ITAM) Analyst ensures...with overall business objectives. **Key Responsibilities** : Asset & Service Management + Process asset and … more
- Guidehouse (Springfield, VA)
- …Agile Scrum-master certification, SAFe certification, IT Infrastructure Library (ITIL) certification, IT Service Management ( ITSM ) certification, or ... with prospective new clientele as it relates to the field of technology management , IT strategy and/or analytics. + Demonstrated facilitation and presentation… more
- SAIC (Washington, DC)
- …diligently oversee the adherence to Service Level Agreements (SLAs), meticulously analyze IT Service Management ( ITSM ) system tickets to pinpoint ... are met or exceeded to meet customer expectations. + ITSM Ticket Analysis: Monitor and trend ITSM ...Customer Effort Score (CES) and Net Promoter Score (NPS) Management : Establish, monitor, and trend CES and NPS to… more
- Intermountain Health (Washington, DC)
- …in Service Management Architecture. The ideal candidate should be proficient in: IT Service Management ( ITSM ), HR Service Delivery (HRSD), ... best practices, ServiceNow platform expertise, including designing, configuring, and optimizing workflows IT Operations Management (ITOM) or IT Business … more
- Capital One (Mclean, VA)
- …(AWS, GCP, Azure) + 5+ years of experience in IT Asset Management (ITAM) , IT Service Management ( ITSM ), IT Risk Management domains + 5+ ... Director, Software Engineering - Assets Management We are seeking a Director of Software...2+ years of experience in defining and deploying future-state ITSM /ITAM processes and identifying solutions from a people, process… more
- Fannie Mae (Reston, VA)
- … tools and systems * Familiarity with the ITIL Framework, IT Governance, and IT Service Management ( ITSM ). * Familiarity with logistical and ... stakeholders to ensure hardware is discoverable or manually added to the asset management repository. * Maintains accurate records of IT assets, including their… more
- Fannie Mae (Reston, VA)
- … tools and systems * Familiarity with the ITIL Framework, IT Governance, and IT Service Management ( ITSM ). * Familiarity with logistical and ... IT assets and provide support during internal and external audits related to IT Asset Management governance. * Analyzes data trends and patterns to identify… more
- Leidos (Alexandria, VA)
- …knowledge of desktop software applications such as web browsing and client software, and IT Service Management ( ITSM ) software. + Extensive experience ... team, and support to peers toward improved processes and results. + Experience with IT Service Management ( ITSM ) ticketing systems such as ServiceNow. +… more
- EM Key Solutions, Inc. (Washington, DC)
- …contract that directly oversees the T&E Team supporting the T&E PSB + Set the IT Service Management ( ITSM ) Practice strategy, lead tactical execution, ... with automated test tools and DevSecOps concepts + Experience defining and executing an IT Service Management ( ITSM ) program Clearance: A Public Trust or… more
- BAE Systems (Fort Belvoir, VA)
- … service continuity and service level efficiency and integration with existing IT service management ( ITSM )/AESMP tools using a standardized, ... Description** BAE Systems is seeking aBusiness Systems Analyst Sr. Principal as a Service Level Continuity Managerto join our team located at Fort Belvoir, Virginia… more
- CACI International (Chantilly, VA)
- …to end clients. The ideal ServiceNow Engineer has prior experience developing solutions for IT Service Management ( ITSM ), patching cloud servers and ... Travel: None * * * The All Spark Situational Awareness as a Service (SAaaS) ServiceNow Engineer delivers enterprise level services and capabilities while working… more
- V2X (Springfield, VA)
- …Project Managment Framework, IT Governance, Software Development Lifecycle (SDLC), DevOps, and/or IT Service Management ( ITSM ). Security Clearance + ... Shall have 3 or more years experience leading, managing, operating, or coordinating IT projects. + Demonstrated knowledge of project management activities with a… more
- SAIC (Washington, DC)
- …the following current ServiceNow Certifications is desirable: + Certified Implementation Specialist - IT Service Management (CIS- ITSM ) + Certified ... suite, and in identified speciality(ies). + Responsible for the design of the DOT Service Management System (SMS) and supporting the SMS operations, to include… more