- Chenega Corporation (Fort Belvoir, VA)
- Remedy Queue Manager Ft. Belvoir, VA Join our Talent Network Remedy Queue Manager Ft. Belvoir, VA C-CHR-24-049 TheRemedy Queue Manager ... willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and service requests are resolved in accordance with defined AITP SLA targets. Duties and Responsibilities: + Monitor queues and reallocate tickets to meet response time… more
- TekSynap (Washington, DC)
- …Desktop Support Services, Performance and Quality Assurance in Ticketing Queue Management, Service Desk, Change Management and Communications, Training, Technical ... certification highly desired **Overview** We are seeking an Operations Manager to join our team supporting DOS Evolve in...(POC) who shall work closely with the IDIQ Program Manager , Task Order Program Manager (TOPM), and… more
- TekSynap (Fort Belvoir, VA)
- …labor charge approval and performance appraisals + Management of cross-team Remedy Queue backlog reviews and Client Satisfaction survey reviews + Maintain a ... Library (ITIL) Version 4 Foundation and one or more ITIL Practice Manager , Managing Professional, or Strategic Leader certifications towards ITIL mastery + One… more
- Amazon (Stafford, VA)
- …tickets to data center technicians and operators - Routinely review ticket queue for large events and address accordingly - Coordinate change management resources ... technicians with varying skills - Provide weekly report to the data center manager - Maintain the on-call schedule coordinating absence and vacations - Recruit and… more
- Amazon (Manassas, VA)
- …tickets to data center technicians and operators - Routinely review ticket queue for large events and address accordingly - Coordinate change management resources ... technicians with varying skills - Provide weekly report to the data center manager - Maintain the on-call schedule coordinating absence and vacations - Recruit and… more
- Amazon (Alexandria, VA)
- …clearance with polygraph. Key job responsibilities As a Data Center Operations (DCO) Manager with Amazon Web Services you will support the National Mission in a ... trouble tickets to data center technicians and operators * Routinely review ticket queue for large events and address accordingly * Guide, train, and educate data… more
- Amazon (Arlington, VA)
- …Amazon Web Services (AWS) Security team, we are looking for a Program Manager who is passionate about owning far-reaching projects to drive continuous improvement ... triage, review, tracking, and remediation of open issues within multiple ticketing queue systems. . Identify process improvement opportunities and high risk areas. .… more
- Amazon (Arlington, VA)
- …be required up to 2 times annually. A day in the life As an Sales Account Manager on the Adapt team, you will work with internal and external customers to create and ... is a scaled business solution, providing short-term support via a task-based assignment queue . ARR's primary function is to protect all unassigned revenue due to… more
- Amazon (Sterling, VA)
- …effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics - Fast learn or act ... as the subject matter expert across all aspects in data center operations - Ensure all operational KPIs and metrics are being measured and met - Inspire and guide improvement in team process, technology innovation and automation - Manage Large Scale Events… more
- VetsEZ (Washington, DC)
- …deployment scripts using tools like Terraform, CloudFormation, Azure Resource Manager (ARM), PowerShell templates to automate provisioning and deployment of ... understanding of core Azure services like Compute (Virtual Machines), Storage (Blob, Queue , Disk), Networking (VNETs, NSGs), Azure Active Directory (AD), and Azure… more
- Xcelerate Solutions (Washington, DC)
- …eQip applications. + Communicate with Federal staff regarding current applications in queue . + Work closely with Security Assistant II with caseload. + Update ... account + Work with various databases- CVS, PIPS, Security Manager Level II: + Determines the need for the...ran by other agencies. + Work in the ISR queue and process emails + Monitor and respond to… more
- JPMorgan Chase (Dumfries, VA)
- …Operations Lead Trainee in Branch Banking, you collaborate with the Branch Manager , branch employees and One Chase colleagues to ensure customer financial ... customers and employees, providing an exceptional customer experience, and working with the Branch Manager to set the tone in the Branch. A typical day consists of… more
- Signet Jewelers (Prince William, VA)
- …in by taking ownership and control of the day to day customer traffic, line queue , and administrative duties of the store and to achieve and maintain the highest ... Training - Associate Training System, Management Training System, District Manager in Training, career development and more* Merchandise discounts* Incentive… more
- Koniag Government Services (Alexandria, VA)
- …email only and have not been interviewed by the KGS hiring manager , feel free to contact_ _KGSrecruiting@koniag-gs.com_ _to verify its validity._ **IAC Specialist** ... prerequisites + Maintain availability to answer calls within 2-minutes of call arrival in queue , 90% of the time + Maintain currency with USPTO rules, policies and… more
- Signet Jewelers (Fairfax, VA)
- …in by taking ownership and control of the day to day customer traffic, line queue , and administrative duties of the store and to achieve and maintain the highest ... position * Training - Associate Training System, Management Training System, District Manager in Training, career development and more * Merchandise discounts *… more
- American Bankers Association (Washington, DC)
- …holders via phone, Zoom, email, and responses via the Salesforce Certifications queue ; manage inquiries and escalations to other team members. + Ensure the ... for exam preparation and continuing education. + Provide daily feedback to the manager and team, as appropriate, regarding customer service issues that must be… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …reports metrics on Military OneSource workforce and workload to help the Workforce Manager ensure the program has the right number and types of personnel assigned ... off management, schedule re-optimization, schedule adherence tracking and real time queue management + Knowledge of administrative and clerical procedures and… more
- Koniag Government Services (Vienna, VA)
- …via email only and have not been interviewed by the KGS hiring manager , feel free to contact_ _KGSrecruiting@koniag-gs.com_ _to verify its validity._ **Kadiak LLC,** ... + Providing answers to general IT-related questions. + Managing the customer's ticketing queue . + Tier 1-2 troubleshooting. + Solving issues such as password resets,… more
- Red River (Chantilly, VA)
- …are achieved. This role will report to the Technical Service Desk Manager . **Essential Duties and Responsibilities** + Primary service desk technical point of ... clients + Review technician priorities in ticketing system + Proactively performing daily queue management by assigning tickets to team members + Drive the team's… more
- ICF (Reston, VA)
- …in a call rotation and manage first response to tickets coming into the queue by email and portal. + Provides remote desktop support + Installs, configures, and ... a formal trouble ticket system such as Microsoft System Center Service Manager , Remedy, or ServiceNow. + Experience with AI-powered customer service platforms (eg,… more