- General Dynamics Information Technology (Washington, DC)
- …Bachelor of Arts/Bachelor of Science + Required Experience : 10+ years of prior Service Desk experience with a minimum of 4+ years' experience ... Manager Job Description Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager . GDIT is your place to make meaningful… more
- Leidos (Washington, DC)
- **Description** **Leidos has an exciting Service Desk and Incident Manager position which will be worked out of our customer's facilities in Washington, ... The Manager will lead an ITIL-aligned hybrid service desk team consisting of onsite and...management experience + Team management skills leading helpdesk/ service desk teams + Customer- service … more
- TekSynap (Washington, DC)
- …systems, ensuring efficient, secure, and up-to-date IT infrastructure. We areseekinga dedicated and experienced Service Desk Manager to lead and manage the ... **Responsibilities & Qualifications** **RESPONSIBILITIES** + Manage Service Desk Operations: Oversee daily operations... experience inservice desk management. + Experience in managing IT service desks in… more
- SAIC (Washington, DC)
- …We are currently seeking a motivated, career and customer service oriented IT Service Desk Manager The Manager will manage the Support ... and managing in a Federal Government environment. The Support Desk Manager will communicate with customers calling...Manage quality of all support services provided by the Service Desk , including ticket metadata, timeliness, customer… more
- Aimbridge Hospitality (Washington, DC)
- …The Front Desk Assistant Manager is responsible for assisting the Front Desk Manager with the operation of the Front Office in an attentive friendly ... Program + 401k Retirement Plan Apply for this position (https://careers-aimbridge.icims.com/jobs/363594/front- desk -assistant- manager -oem/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834475008) Need help finding the right job?… more
- TekSynap (Washington, DC)
- …and external stakeholders. + Relevant certifications (eg,ITIL, HDI, CompTIA A+,Certified Help Desk Manager (CHDM) **Overview** We areseekingaIT Help Desk ... technology, or business administration) + 5 to 8 years' experience in IT support or help desk ... technicians, including hiring, training, and performance evaluations. + Experience in managing IT service desks in… more
- TekSynap (Washington, DC)
- …management experience . + Certifications such as ITIL, Certified Incident Manager (CIM), or other relevant certifications are highly preferred. + **Incident ... technicians in effective incident resolution practices. **Preferred Qualifications** : + Experience with Help Desk tools and platforms, including ticketing… more
- Leidos (Stafford, VA)
- …experience supervising or leading teams or projects. oA minimum of five (5) years experience as a help desk manager oDocumented troubleshooting skills and ... Leidos National Security Sector is looking for a Help Desk Manager to join our team in...identifying areas for improvement and implementing strategies to enhance service quality and user satisfaction oProvide IT hardware/software support… more
- Encore (Lanham Seabrook, MD)
- Position Overview The Express Desk Manager (EDM) has overall responsibility for sales and event production on projects assigned specific to the Express Desk . ... development, on show site, and post-show activities. The Express Desk Manager must determine and manage within...or a related area of study or equivalent industry experience * 5+ years of event production experience… more
- Leidos (Chantilly, VA)
- **Description** GxNext is looking for a Help Desk Manager that would be responsible for leading a team of technical support specialists, overseeing the ... + Manage the ongoing daily operations of the help desk ensuring 24/7 coverage + Experience leading...identifying areas for improvement and implementing strategies to enhance service quality and user satisfaction + Experience … more
- TekSynap (Washington, DC)
- …as required for meetings and training sessions **Overview** We are seeking a Help Desk Manager to join our team! TekSynap is afast-growinghigh-tech company that ... in the NMCI NGEN technical arena. + Proven experience in managing a help desk operation...Experience in training and mentoring staff to enhance service delivery. **ADDITIONAL REQUIREMENTS** + Must be able to… more
- CACI International (Arlington, VA)
- …and accurately in a fast paced and changing environment. Qualified candidates working with the TOC Service Desk Manager will work to ensure all Service ... reviews and timesheets of assigned technicians. + Working with Service Desk Manager to ensure... experience ); or 12 years without degree + Experience managing/supervising Service Desk operation… more
- MPR Associates (Alexandria, VA)
- …a full-time, exempt position in MPR's Alexandria, VA office reporting to the Service Desk Manager . Duties/Responsibilities + Evaluates and prioritizes ... of incidents and requests. + Coordinates with users, the Service Desk Manager , and higher...+, Security+, and ITIL v3 certifications are a plus. Experience + Two or more years of related … more
- Cayuse Holdings (Arlington, VA)
- …+ Demonstrated knowledge and understanding of customer service techniques, demonstrated experience providing service desk or call center support. + ... good decision making, focus, and good prioritization skills. + Experience working with a Service Desk...needs to support 24/7/365 operations. **Reports to** **:** Program Manager , Service Desk Lead **Working… more
- Cayuse Holdings (Arlington, VA)
- …(SOC) + Demonstrated knowledge and understanding of customer service techniques, demonstrated experience providing service desk or call center support + ... good decision making, focus, and good prioritization skills + Experience working with a Service Desk...needs to support 24/7/365 operations **Reports to** **:** Program Manager , Service Desk Lead **Working… more
- Koniag Government Services (Vienna, VA)
- …**Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** with a **Top-Secret Clearance** to support ... and have not been interviewed by the KGS hiring manager , feel free to contact_ _KGSrecruiting@koniag-gs.com_ _to verify its...holidays, three weeks paid time off, and more. The service desk representative is responsible for performing… more
- Parsons Corporation (Chantilly, VA)
- …in the space domain? We need your help. Our Team is looking for a ** Service Desk Technician** . In this role you will maintain Information Technology (IT) ... will be the first line of defense in resolving Service Desk issues and providing support for...field from an accredited university with 1-4 years of experience + Top Secret (TS) security clearance with eligibility… more
- Epsilon, Inc (Quantico, VA)
- …Technology services for the MCU including network and systems, data center, service desk , cybersecurity, and audio visual/video teleconferencing. **An average ... all hardware and software changes. + Use the Enterprise Service Desk system to create, modify, update,...+ Keen attention to detail. + System Center Configuration Manager (SCCM) imaging experience preferred. + … more
- Aimbridge Hospitality (Arlington, VA)
- …is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior ... + At least 2 to 3 years of progressive experience in a hotel or a related field required....all encounters with guests and associates in a friendly service oriented manner. + Maintain regular attendance in compliance… more
- SAIC (Washington, DC)
- … requests with the IT service management system + Must be able to manager a team of technicians including workload and performance. + The lead will be expected ... + Deskside support Engineer with a minimum of 4 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting… more