- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual should… more
- Red River (Chantilly, VA)
- … 1 Technician who is primarily responsible for working on a team at the Service Desk. The Tier 1 Technician is primarily responsible for working on a ... team at the Service Desk. This position will handle technical ...Accept customer calls, alerts, and escalations from the Level 1 operations team within specified timeframes. + Follow trouble… more
- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk Analyst Arlington, VA . Information Technology Join our Talent Network Are you ready to enhance your skills and build your career in a rapidly ... Integration, IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance… more
- MindPoint Group (Washington, DC)
- Incident Response Analyst - Swing Shift or Night Shift ( Tier 1 ) **Department:** SOC **Location:** Washington, DC Here at MindPoint Group, we believe our Security ... growth. One of the most critical tasks for our Tier 1 SOC Analysts is learning. We...it was not your job title + Proficiency in technical writing + Experience in customer service … more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- As a Tier 1 Fraud Investigator, you will be joining our Converge Operations Team to be on the front lines protecting the retirement accounts of federal employees ... potential losses to protect our clients and our firm. Further, as the Technical Investigator, you will be responsible for addressing all fraud related technical… more
- MindPoint Group (Washington, DC)
- …of processes and procedures of the SOC + Provide guidance and mentorship to Tier 1 SOC Analysts to enhance their skills and capabilities **Required:** + ... Incident Response Analyst - Swing Shift ( Tier 2) **Department:** SOC **Location:** Washington, DC MindPoint...techniques and procedures (TTP) + Experience with major cloud service provider offerings + Knowledge of malware + Knowledge… more
- GovCIO (Washington, DC)
- … solutions in a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' ... USD $67,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier -2- service -desk-analyst/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-5202_… more
- General Dynamics Information Technology (Quantico, VA)
- …potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities. **HOW OUR TIER 1 HELP DESK ANALYST WILL MAKE AN IMPACT:** + Initiate ... Transform technology into opportunity as a **Help Desk Analyst Tier I** with GDIT. A career in enterprise IT...technical problems and answer queries by telephone or self- service ticket in support of internal and/or outside customer… more
- ManTech (Vienna, VA)
- **ManTech** is seeking a talented ** Tier I Support Engineer** for **Tysons, VA** . In this role, you will be part of a global team that provides 24x7 support to help ... and processes to resolve the issue. You will troubleshoot technical problems for customers with a mix of debugging,...not limited to:** + First contact for all Customer service requests - Answer phones, respond to chats and… more
- Rubrik (Washington, DC)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions of Low Risk. (Baseline screening; formerly National… more
- CGI Technologies and Solutions, Inc. (Washington, DC)
- **Senior Technical Lead TS/SCI with Poly REQUIRED** **Category:** Software Development/ Engineering **Main location:** United States, District of Columbia, ... Type:** Full Time **Position Description:** CGI Federal is seeking a Senior Technical Lead responsible for guiding and overseeing the development and maintenance of… more
- Amentum (Quantico, VA)
- …changes to all applicable libraries. Requires a working knowledge of Naval Air Technical Data and Engineering Service Center (NATEC) website and/or Joint ... Knowledge Caching Server (JKCS). **Minimum Qualifications:** + Minimum of one ( 1 ) years' experience **in Naval Maintenance Technical library operations IAW the … more
- Koniag Government Services (Washington, DC)
- … and Help Desk Services support, such as:** + Provide Tier Zero (0), One ( 1 ), Two (2), and Three (3) Shared Service and Help Desk Services Support for the ... and HUD internal and external users. This position provides technical assistance to computer users. Answer questions or resolve...Help Desk Services phone line in the following order: Tier Zero (0), Tier One ( 1… more
- MPR Associates (Alexandria, VA)
- …Analyst is expected to take ownership of user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and software incidents, ... timely resolution and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and resolve… more
- Kiewit (Reston, VA)
- …on the project. **District Overview** Kiewit Nuclear Solutions. is a full- service engineering, project management, and construction provider operating across North ... **Qualifications** A four-year degree, preferred in engineering, science, or technical college degree plus five (10) years of nuclear...craft personnel as well as management and client teams NQA- 1 qualified lead auditor or the ability to qualify… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …customer onboarding and offboarding. + Provide account management support. + Provide 24/7 Tier 1 support for all environments and networks supporting end users. ... tracks and follows up on all incidents. Combines demonstrated technical qualities with exceptional customer service in...category with at least 2 years' experience in providing Tier 1 support of a TS/SCI system.… more
- General Dynamics Information Technology (Washington, DC)
- …/ HELP DESK** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1 .5 Service Desk Technician. + Delivering excellent customer ... issues for customer via chat, email, and deskside support. + Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair of… more
- General Dynamics Information Technology (Mclean, VA)
- …2+ years of related + **Required Skills & Experience:** + Demonstrated experience in providing Tier 1 and Tier 2 IT support on mission IT systems ... Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Customer Service ,Information Technology (IT) Support,VTC **Experience:** 2 + years of… more
- Red River (Chantilly, VA)
- … 1 Technician to join our growing team! The Tier 1 Technician is primarily responsible for handling technical support requests directly from customers ... quo while pursuing a career of providing exceptional client service . Red River breeds curiosity by providing a work...and escalating to Tier 2 members as needed. Our technicians are responsible… more