- The Hertz Corporation (Providence, RI)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience ... success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate… more
- Coinbase (Providence, RI)
- …*Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which is responsible for building, ... the Director of Engineering and collaborate closely with Product, Data Science, and Customer Experience teams to define strategy, architecture, and execution for… more
- Oracle (Providence, RI)
- …satisfaction, service level attainment and incremental revenue growth. The Customer Success Manager oversees customer experience through the customer ... **Job Description** The Oracle Health Customer Success Manager is responsible for... accounts with a focus on continuous improvements to customer utilization and experience , facilitating contract renewals,… more
- Michaels (Warwick, RI)
- …with the onboarding of new Team Members + Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in ... Store - PROV-WARWICK, RI Deliver a customer centric shopping experience by managing...recovery standards to deliver our Brand Promises. Deliver friendly customer service. + Assist Store Manager in… more
- Coinbase (Providence, RI)
- …fully supported. We're looking for a Group Product Manager to lead our Customer Engagement & Experience (CEE) product team, which is responsible for defining ... customers worldwide. You'll report to a product leader who leads all Customer Experience (Agent and Customer -facing) tooling and you will collaborate closely… more
- Anytime Fitness (Holliston, MA)
- …with our customers, baristas, and General Manager to ensure the best customer service experience alongside the most delicious food and drinks. Their ... running as efficiently and effectively as possible. The ideal candidate has experience with restaurant opening/closing processes and has worked in a restaurant… more
- Capital One (Providence, RI)
- Strategic Customer Development Manager , Northern CA - Business Cards & Payments (Remote-Eligible) **Strategic Customer Development Manager , Northern CA - ... needs are met in a seamless and beautiful way. To be successful, a Strategic Customer Development Manager will meet customers where they are and adjust their… more
- Liberty Utilities (Blackstone, MA)
- Manager , Voice of the Customer Insights...related field (or equivalent experience ). + Prior experience associated with market research and customer ... goal outcome and how we achieve it. **Purpose** The Manager of Voice of the Customer is...Excellence, implement industry best practices, and KPI's. **Education and Experience ** + Bachelor's degree in Business, Operations, or a… more
- Capital One (Providence, RI)
- Senior Manager , Customer Trust & Field Security Specialist - Capital One Software (Remote) About the Role: We are seeking an experienced and detail-oriented ... Senior Manager with...and collaborate effectively with cross-functional teams. Preferred Qualifications: + Experience in developing and implementing scalable Customer … more
- Hilton (Providence, RI)
- …and/or position within the Company\.\#LI\-REMOTE **Job:** _Technology_ **Title:** _Senior Manager Customer Excellence_ **Location:** _null_ **Requisition ID:** ... revolutionizing human hospitality in a digital world\. As Senior Manager on the Customer Excellence Team, you...Seven \(7\) years of project management and business process experience + Three \(3\) years' experience working… more
- SHI (Providence, RI)
- …with their Cisco environment and renewals, drive adoption, and ensuring a positive customer experience with SHI. **Role Description** + Executing against given ... in our offices or yours.** **Job Summary** The Cisco Customer Success Manager is responsible for retention...relationships with key SHI customers to ensure a positive customer experience . + Working with SHI sales… more
- PulteGroup (Westborough, MA)
- …your growth is supported, and your work makes a lasting impact Job SummaryThe Customer Care Manager II is responsible for managing homeowner service requests in ... in his/her assigned area. The primary responsibility of the Customer Care Manager II is to respond...Bachelor's Degree preferred + Minimum of 1-2 years of customer service, warranty experience , or equivalent preferred… more
- J&J Family of Companies (Raynham, MA)
- …Provide comprehensive support throughout the entire order journey, ensuring a seamless customer experience for both our internal and external customers + ... & Johnson is currently recruiting for a Digital, Robotics, and Enabling Technologies Customer Operations & Execution Manager preferrable based out of Raynham, MA… more
- UKG (Providence, RI)
- … expectations and drive significant business growth. **About the Role:** The Enterprise Customer Account Manager will be focused on selling into Enterprise ... ERP **Preferred Qualifications:** + Proven track record of building and growing customer relationships in an Enterprise territory. + Experience building strong… more
- UKG (Providence, RI)
- …expectations and drive significant business growth. **About the Role:** The Retail Enterprise Customer Account Manager will be focused on selling into Enterprise ... modules. **Preferred Qualifications:** * Proven track record of building and growing customer relationships in an Enterprise territory. * Experience building… more
- ISC2 (Providence, RI)
- …with internal operations, instructors, and vendors to guarantee a seamless customer experience . **Account Operations** + Oversee the **day-to-day management** ... connectedness that empowers all of our successes. Learn more. **Position Summary** The Customer Success Account Manager is responsible for driving customer … more
- Price Chopper (Sutton, MA)
- …all front end policies and procedures are adhered to at all times. Assists the Customer Service Manager to ensure that all company programs are communicated to ... audit information necessary in accordance with company regulations. Responsible to assist the Customer Service Manager in the maintenance of all Front End… more
- Cornerstone onDemand (Providence, RI)
- …(eg AI-based automation, omnichannel communications, Self-service knowledge bases, CRM and Customer experience analytics) + **White Glove & Proactive Support:** ... **About the Role:** As a Senior Customer Support Manager , you will lead...role aligned experience required. + 6+ years experience in customer support/operations roles, with at… more
- Oracle (Providence, RI)
- …features, capabilities, and best use is highly desired. + 7+ years of customer -facing experience as a business practitioner and communicator. + 4+ years ... for your customers. Building and fostering relationships with key customer stakeholders (executives, business & IT leaders, influencers, and...of proven experience in ERP SaaS + Proven ability to utilize… more
- Public Storage (Providence, RI)
- …at multiple locations; spending time both inside and outside + We assess customer storage needs and make suggestions, including selling packing and moving supplies + ... and maintain exterior grounds/curb appeal clean and free of debris. **Qualifications** ** Experience ** : Successful candidates come from a variety of customer … more