- GovCIO (Providence, RI)
- …end user and help desk training documentation that is released to the Enterprise Service Desk (ESD)/Help Desk staff + Maintain project, data center, and ... Help Desk Analyst supports the IAM Operations and Maintenance team by providing Tier 3 Help Desk and troubleshooting support to end users of the following… more
- Motion Recruitment Partners (Boston, MA)
- Service Desk Analyst Boston, MA **Onsite** Contract $35/hr - $40/hr Our client is seeking a Service Desk Analyst to join the team and ensure IT support ... troubleshooting, and support user onboarding and offboarding processes. The Service Desk Analyst's work directly contributes to...or escalation of reported issues. + Diagnose and troubleshoot Tier 1 hardware, software, and network issues,… more
- Robert Half Technology (Boston, MA)
- Description Robert Half is seeking a qualified Tier 1 IT Support Analyst to join a Boston-based investment management firm, offering support across a range of ... rapid resolution to end-users IT related issues via email, telephone, self- service requests, and in-person interactions. + Ensure efficient and effective management… more
- CVS Health (Providence, RI)
- …level of quality ensuring all details of requests are met within defined and documented Service Desk SLA's. + Consistently adheres to defined Service Desk ... Tier 2 areas to resolve incidents and complete service requests as necessary. Accountable for consistently delivering excellent... requests through to completion within defined and documented Service Desk SLA's. + Acquires and maintains… more
- Candela Corporation (Marlborough, MA)
- …their practices, and the patients they treat. **Overview** Candela is seeking a Senior Help Desk Specialist to provide Tier 1 - Tier 3 advanced ... and monitoring system health. . Serve as anescalation point ( tier 2 and 3) for the helpdesk team to...with fellow staff to get updates and discuss IT service or support-related matters. . Some shift work may… more
- Robert Half Technology (Marlborough, MA)
- …("AD")/Azure (if applicable) account administration and support -Resolve escalation of Tier 1 support tickets -Microsoft Office 365 account administration ... will provide IT support for onsite employees and escalations from L1 services desk for clients remotely. On a daily basis will be finding fixes, workarounds… more
- MIT Lincoln Laboratory (Lexington, MA)
- …tasking to members of the CES Network Team Network Support 10% + Provide 1st tier support resolving Service Desk tickets + Maintain security documentation ... while supporting the Laboratory's enterprise classified networks with exemplary customer service . This individual will be responsible for the research and design… more