- Liberty Utilities (Blackstone, MA)
- Manager , Voice of the Customer Insights LU Service Corp. Joplin, MO, US, 64801Rawdon, Quebec, CA, J0K 1S0Columbus, GA, US, 31901Fall River, MA, US, ... + Recommend and implement process improvements based on data insights . + Support the Manager of Data...Support the Manager of Data Analytics and Manager Voice of Customer with… more
- Datavant (Providence, RI)
- …an end-to-end VOC program, including tools, processes, and feedback loops that capture customer insights to inform product roadmaps and priorities. + **Develop ... teams to do their best work together. **Key Responsibilities** ** Voice of Customer & Insight Alignment** +...internal and external use **Enablement & Product Readiness** + ** Customer -Informed Enablement:** use customer insights … more
- Coinbase (Providence, RI)
- …* Partner with Product and CX to use metrics, customer feedback, and voice -of- customer insights to improve quality and performance. * Provide technical ... supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement &...customer -facing tools that power our chat, email, and voice support channels. Collaborate with Product Managers to define… more
- Validity (Boston, MA)
- …the broader relationship team. + Act as the voice of the customer internally, sharing feedback and insights with Product, Engineering, and other ... About the Role As an Associate Customer Success Manager (ACSM) at Validity,...CSMs spend time analyzing data, creating materials, and tailoring insights to each customer 's business goals. Beyond… more
- S&P Global (Boston, MA)
- **About the Role:** **Grade Level (for internal use):** 09 **The Team:** The Customer Success team is a dynamic global organization where the work evolves daily. The ... team develops and executes data-driven processes to deliver a world-class customer experience. Your focus may include client migrations, onboarding new users, or… more
- CVS Health (Woonsocket, RI)
- …effective signage, digital tools, and other resources. You will collaborate closely with the Insights team to uncover customer insights related to evolving ... on customer and field interactions. + Initiate customer insights and research initiatives, implementing data-driven...implement experience strategies among cross-functional teams, serving as the voice of the customer and patient while… more
- Staples (Framingham, MA)
- …and high-performing online interactions across desktop, mobile, and app. Using customer insights , experimentation, behavioral data, and deep eCommerce expertise, ... ** Manager , Digital Experience (Print Services)** The Digital Experience...digital initiatives with business goals. + Act as the voice of the customer by driving decisions… more
- Oracle (Providence, RI)
- **Job Description** **Principal** **Technical Program Manager (TPM), Oracle Cloud Infrastructure - Job level IC4** Overview Are you a creative person who loves a ... you've been dreaming of as our Principal Technical Program Manager . If you have a passion for innovation in...leading initiatives to improve, deliver, and enable reporting and insights . You will manage the development and implementation process… more
- Concentrix (Providence, RI)
- …leader for a sophisticated conversational AI platform that helps enterprises automate customer interactions across voice , chat, and messaging channels. This ... infrastructure + **Reporting Team** : Real-time analytics, observability tools, and customer -facing dashboards + **Channel Gateway Team** : Voice processing,… more
- Wayfair (Boston, MA)
- …leadership to drive alignment and visibility. + Serve as a merchandising advocate and voice of the customer within your vertical, identifying gaps and surfacing ... H-1B, H-1B1, E-3, O-1, J-1, or TN. Product Merchandising Manager When you shop online, do you think about...excited by the opportunity to use data, user behavior insights , and cross-functional influence to shape a world-class digital… more
- CVS Health (Woonsocket, RI)
- …the team focused on driving CVS Front Store merchandising businesses leveraging customer insights , business data, and cross-functional collaboration to develop ... with heart, each and every day. As the Senior Manager , Front Store Marketing Strategy Growth, you'll be part...and the unique dynamics of promotional business. + Source customer insights , business data, and competitive analysis… more
- Cole-Parmer (Franklin, MA)
- …reduction initiatives. + Execute competitive assessments and voice of customer /market research to gain market insights for competitive, differentiated ... customer expectations. This role will leverage market and customer insights into enhancing and developing new...partnering with internal teams to ensure final product exceeds customer expectations. The Senior Product Manager will… more
- Oracle (Providence, RI)
- **Job Description** Product Marketing Manager - Oracle Fusion Data Intelligence As a Product Marketing Manager for Oracle's Fusion Data Intelligence, you will be ... generation, and analyst impact. **3. Competitive Intelligence & Market Insights ** + Monitor competitor capabilities, positioning, and messaging to proactively… more
- Pearson (Providence, RI)
- …Portfolio Management for Math and Physical Science. **Key Responsibilities:** + Serve as the voice of the customer by working with colleagues in North America ... Pearson is seeking an experienced Commercial Portfolio Manager for Statistics in Higher Education Courseware to...customer feedback and market research to gain deep insights into product performance, market trends, and competitor offerings.… more
- Evident Scientific (Waltham, MA)
- Social Media Strategist, Senior Manager Job ID #: 2201 Company: Evident Posting Date: Dec 5, 2025 **Your tomorrow starts today.** At Wabtec, we are in the business ... strategies to amplify our brand, grow engaged followership within our target customer segments, and measurably increase leads for campaigns and new product… more
- Coinbase (Providence, RI)
- …alignment. Attendance is expected and fully supported. We're looking for a Group Product Manager to lead our Customer Engagement & Experience (CEE) product team, ... sizing, opportunity assessment, and turning complex data into actionable product insights * Demonstrated experience driving AI-powered customer support… more
- Wayfair (Boston, MA)
- As a Revenue Operations Manager , you will play a crucial role in optimizing our Premier and Category sales. Your main goal is to improve sales efficiency and provide ... senior leaders with the insights they need to develop and implement a successful...implement a successful strategy. Reporting directly to the General Manager of the Premier and Category Sales, you will… more
- S&P Global (Boston, MA)
- …the Role:** **Grade Level (for internal use):** 11 **About the Role:** The Account Manager role serves as the primary commercial lead for an assigned portfolio of ... responsible for collaborating across internal functions to deliver a cohesive customer experience. They deeply understand the client business strategies and market… more
- Wayfair (Boston, MA)
- …has to regularly make tactical decisions to influence revenue trends and improve the customer experience, and also needs to keep a tight pulse on progress along ... a deep understanding of trends in internal performance indicators, customer health and competitive developments. Wayfair's Business Trends team...in real time. We are looking for a Senior Manager who will own the revenue performance narrative for… more
- Wayfair (Boston, MA)
- …and customer needs. + Identify high-impact opportunities using quantitative insights (A/B tests, funnel analytics) and qualitative research. Execution & Delivery ... and Thursdays. Who We Are As a Senior Product Manager for the Product Detail Page at Wayfair, you...reviews, similar items, bundles, etc.). + Experimentation pipeline and insights to continuously evolve the customer decision-making… more