- Repligen (Waltham, MA)
- …in the world. We foster a culture of purpose, collaboration, and shared success -where every voice matters and every contribution drives progress. Join us! The ... Senior Director, Commercial Operations at Repligen is responsible for...as a key liaison across sales, marketing, finance, and customer service, this leader plays a critical role in… more
- Oracle (Providence, RI)
- …2-3 days each week** + **Travel is approximately 25%** **Role Overview:** The Customer Success (CS) Presales team (Consulting) is responsible for assisting the ... setting the groundwork for successful implementation projects by the Customer Success (CS) Delivery organization. Our ...Sales Leadership. This individual contributor role, as a _Customer Success (CS) Senior Advisor_ , brings 10+… more
- S&P Global (Boston, MA)
- **About the Role:** **Grade Level (for internal use):** 10 **The Team:** The Customer Success team is a dynamic global organization where the work evolves daily. ... requests are routed to theappropriate productstakeholders. Influence product roadmaps by surfacing customer insights and trends. + Evolve the digital customer… more
- Oracle (Providence, RI)
- …and desired outcomes of their Oracle Cloud solution investment. + Leverage Oracle's Customer Success methodology to partner with customer stakeholders to ... and work with Alliances and Channels, making sure the involved partners are focusing on customer success ; raise in a timely manner when there is any deviation. +… more
- Pegasystems (Boston, MA)
- …stakeholders to drive our client's success . **Picture Yourself at Pega:** A Senior Customer Success Manager is responsible for maintaining and ... customer + Use discrete and aggregate measures of customer health to drive insights , to identify...proven customer satisfaction and revenue driver. The Senior Customer Success Manager leverages… more
- Wayfair (Boston, MA)
- …Wayfair does not provide sponsorship for employment authorization for this position. Senior Analyst, Journey Optimization At Wayfair, we care deeply about our ... customers. Our award-winning Customer Service (CS) team combines cutting-edge technology with genuine...and beyond Service, making collaboration a cornerstone of our success . If you're excited about driving business impact, working… more
- Capital One (Providence, RI)
- Senior Manager, Customer Trust & Field Security Specialist - Capital One Software (Remote) About the Role: We are seeking an experienced and detail-oriented ... evaluate our security posture. + Product Roadmap Contribution: Provide insights on emerging cybersecurity trends and customer ...across various domains. + At least 4 years in customer -facingroles, acting as a trusted advisor to senior… more
- Dodge Construction Network (Providence, RI)
- …+ Partner with Customer Success and Product teams to translate customer insights into playbooks that improve gross retention and customer ... Senior Director, Product Marketing Location: Remote, United States...case studies,total economic impact,and logo showcases + Partner with Customer Success to identify champions and build… more
- Wolters Kluwer (Waltham, MA)
- …a month in the office (see locations listed on the posting) **OVERVIEW** The Customer Success Engagement Manager plays a high-impact role in managing strategy ... needs + Win support for process and performance improvement plans related to customer success , product development, and service improvements based on strategic… more
- Oracle (Providence, RI)
- …incremental revenue growth within the assigned customer account portfolio. The senior Customer Success Manager portfolio includes clients with varying ... **Job Description** The Oracle Health Customer Success Manager is responsible for overseeing an assigned portfolio of Oracle Health customer accounts with a… more
- Wolters Kluwer (Waltham, MA)
- …which will drive long-term customer value and retention for our business. The Customer Success Director is a senior leadership role responsible for ... the Role:** We are looking for a Director of Customer Success to lead a global ...deep knowledge / experience with leveraging customer success tools & technology to drive insights … more
- Coinbase (Providence, RI)
- …that guide members to new products and features. * Translate voice of customer insights into roadmap changes in partnership with CB1 Product, Engineering, ... CX Programs team drives strategy, planning, and execution for the Global Customer Support (GCS) organization, operating at the intersection of product and support… more
- S&P Global (Boston, MA)
- **About the Role:** **Grade Level (for internal use):** 09 **The Team:** The Customer Success team is a dynamic global organization where the work evolves daily. ... also build skills that support multiple career paths within Customer Success , Relationship Management, Sales, or Product....concisely. * Proven ability to build strong relationships with senior client stakeholders and maintain a high level of… more
- MongoDB (Boston, MA)
- …and impactful data products for GTM teams - that is, Sales, Marketing and Customer Success . These products drive smarter decisions, automate workflows, enable AI ... agents and deliver actionable insights that accelerate growth. If shaping the future of...Teams** + Collaborate deeply with GTM teams (Sales, Marketing, Customer Success , etc.) to ensure data products… more
- Confluent (Providence, RI)
- …One Data Streaming Platform. **About the Role:** Confluent is searching for a Federal Customer Success Technical Architect (CSTA) to act as a trusted technical ... Confluent. You will be the technical voice of the customer and will leverage learned technical insights ...Product, Services, Support and Training teams to drive technical success + Identify customer technical objections and… more
- CVS Health (Woonsocket, RI)
- …the team focused on driving CVS Front Store merchandising businesses leveraging customer insights , business data, and cross-functional collaboration to develop ... strategy as well as develop content based on specific customer segments. Success in this role requires...and the unique dynamics of promotional business. + Source customer insights , business data, and competitive analysis… more
- Oracle (Providence, RI)
- …The role partners closely with Product, Engineering, Sales, Marketing, Finance, and Customer Success to inform roadmap and investment decisions, accelerate ... compute and AI infrastructure for mission-critical workloads. We are seeking a Senior Director (M5) to lead the Outbound Product Management organization for OCI's… more
- ServiceNow, Inc. (Waltham, MA)
- …Process Support** + Partner with cross-functional teams (Finance, Sales Ops, DT, HR, Customer Success , Product) to reconcile inputs and clarify assumptions + ... & Alignment:** We define and manage the rhythm of recurring insights , ensuring cross-functional alignment, clarity, and visibility into performance, trends, and… more
- CenterWell (Providence, RI)
- …partners to prioritize features that drive value. + Value Creation: Translate customer insights and business needs into requirements, ensuring measurable ... caring community and help us put health first** The Senior Product Owner - Clinical Referral and Specialty Care...with multiple stakeholder groups. + Expertise in Voice of Customer methodologies and translating insights into tangible… more
- Concentrix (Providence, RI)
- …surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional ... Home (https://jobs.concentrix.com/) "Job Details ** Senior Technical Project Manager (Delivery Manager)** Information Technology Other Location United States Of… more
