- Meridian Health Plan (Lancaster, PA)
- …on the communities we service We are seeking a talented and enthusiastic Director, Call Center Work Force Management. to join our team!Under the direction of ... the VP of Provider Relations and Member Services, the Director of Call Center Workforce Management will provide leadership and direction to ensure group results… more
- Bank of America Corporation (Hunt Valley, MD)
- …technology functionality & data (Genesys, Alvaria, IVR) and experience with account data, call center workstation data, and agent performance data. Strong ... Excel, Access, Word)Desired Qualifications:Working knowledge of contact delivery technology ( call routing, dialer, IVR, chat; Genesys, Alvaria, IEX)Loss mitigation/collections… more
- CVS Health (Harrisburg, PA)
- …care more personal, convenient and affordable. **Position Summary** As a Services and Benefits Call Center Agent , you will handle incoming and outbound ... will include data entry, backorders and off-phone activities as needed. As a Call Center Agent , you are responsible for ensuring superior service for our… more
- Luxury Bath Technologies (York, PA)
- …Thereby, we enrich the lives of those we touch. We are searching for experienced Call Center Representatives to join our growing team. Job duties include: + ... Required Experience: + 1+ year experience in sales/telemarketing/customer service + Previous call center experience + Strong sales skills towards overcoming… more
- Cayuse Holdings (Harrisburg, PA)
- …Management System. + Customer service experience and strong focus on customer satisfaction. + Call center experience. + Must be able to pass a background check. ... **Overview** The Senior Service Desk Agent provides customer service solutions within service level...a relative field. + Previous supervisor experience in a call center environment **Reports to** **:** IT… more
- Cayuse Holdings (Harrisburg, PA)
- …System. + Customer service experience and strong focus on customer satisfaction. + Call center experience. + Experience in a technology support organization + ... data services, and professional services. **Primary Focus** The Service Desk Agent provides customer service solutions within service level agreements using company… more
- Cayuse Holdings (Harrisburg, PA)
- …System. + Customer service experience and strong focus on customer satisfaction. + Call center experience. + Experience in a technology support organization + ... **Overview** The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity standards. It… more
- Eurofins (Lancaster, PA)
- …the incident form, create notices for the Service Portal, add/remove messages on the call center IVR system, etc. + Run reports, develop reports and manage ... manage meetings, huddles and related. + Identify and manage outages or other high call volume situations - Inform peers, managers, create templates on the fly for… more
- Travelers Insurance Company (Harrisburg, PA)
- …four-year college or university is a plus. + Prior insurance and/or call center experience preferred. + Previous customer service experience preferred. ... Service Advisor trainees will work in a dynamic service center where professionalism and commitment to our team environment...changes, billing questions and technical support. Advisors respond to agent requests for quotes or changes to policies or… more
- Penn State Health (Hershey, PA)
- **Penn State Health** - **Hershey Medical Center ** **Location:** US:PA:Hershey **Work Type:** Full Time **FTE:** 1.00 **Shift:** Varied **Hours:** 8 hours per day / ... staff/professional development expertise as an educator, consultant, facilitator, change agent and leader. This occurs through developing, planning, implementing and… more
- Penn State Health (Hershey, PA)
- **Penn State Health - Milton S. Hershey Medical Center ** **Location** : US:PA: Hershey **Work Type** : Full Time **FTE** : 1.00 **Shift** : Day **Hours** : 8-Hour ... **Recruiter Contact:** Denisse Rosado at ###@pennstatehealth.psu.edu Penn State Hershey Medical Center is Central Pennsylvania's only Academic Medical Center ,… more
- Marriott (Harrisburg, PA)
- …or equivalent (GED) * 4+ years' overall experience in business application support or call center environment, customer service or hospitality * 2+ years' MARSHA ... Management database to ensure a positive customer experience and Level 1 agent effectiveness. + Escalates issues, as needed, to appropriate Marriott business units… more
