- General Dynamics Information Technology (Aberdeen, MD)
- …7 + years of related experience **US Citizenship Required:** Yes **Job Description:** ** Help Desk Support Service Specialist - Intermediate** ... **- TS/SCI** **required** Transform technology into opportunity as a ** Help Desk Support Service Specialist - Intermediate** with GDIT. A career in… more
- Alaka'ina Foundation Family of Companies (Aberdeen Proving Ground, MD)
- … service center support + Provide help desk support to C5ISR...on-site service for all users + Provide help desk support to C5ISR ... Companies (FOCs) is looking for an IT Tier I/II Help Desk Support professional for... support to the end user from the Service Desk ticketing system + Performs technical… more
- GovCIO (Harrisburg, PA)
- …are vital to the operation and support of Veteran Affairs. + Resolution of help desk tickets received from theend users. + Interacting with end users in ... **Overview** GovCIO is currently hiring for a Help Desk Analyst to for a...from gathered and logged metrics for content requests, Customer Service support , and/or web analytics. + Manage… more
- Cecil College (North East, MD)
- …Familiarity with ITIL best practices for service management to ensure effective help desk operations. * Knowledge of cybersecurity principles to maintain the ... does not offer Visa sponsorships. JOB SUMMARY The IT Service Desk Manager is responsible for rapidly...requires a hands-on technical leader responsible for delivering exceptional service support experience for faculty, staff, students,… more
- KPMG (Harrisburg, PA)
- **Business Title:** KPMG Software Lifecycle Console Manager & License Desk Service Delivery Manager **Requisition Number:** 112798 - 76 **Function:** Business ... Support Services **Area of Interest:** **State:** PA **City:** Harrisburg...seeking a Manager, Software Lifecycle Console Manager & License Desk Service Delivery to join our Global… more
- Marriott (Harrisburg, PA)
- …**Position Type** Management **JOB SUMMARY** **Overview:** As a key member of the Service Desk Support organization, the Infrastructure Systems Analyst ... contact resolution. + Work Schedule: + 24x7 Operation: The Support Desk operates continuously within our global...or chat following department policy. + Creates and updates Help Desk incident or service … more
- Carrington (Owings Mills, MD)
- …amazing team and work remote, prefer someone living in PST zone.** The Wire Desk Analyst l will be responsible for assisting the Treasury department with its ongoing ... reporting and compliance activities related to that task and providing ongoing support of Treasury-related processes. Perform all tasks in a detailed manner to… more
- TEKsystems (Harrisburg, PA)
- …and ticketing software. * Preferred 2+ years previous systems administrator, help desk , and/or call center experience. Skills: support , service desk ... network support Top Skills Details: support , service desk ,network support Additional Skills...Intermediate Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage… more
- TEKsystems (Owings Mills, MD)
- …overall call volumes. The primary responsibilities of the position will include: The Help Desk Specialist answers inbound calls and emails for technical ... will initially be trained on either internal or external support within our customer depending on the training cycle....potential. General Information: 40% of calls are password resets. Desk supports internal and external users. The desk… more
- Marriott (Harrisburg, PA)
- …to complete routine tasks. Completes projects or additional assignments as requested by the Support Manager. The Service Desk operates on a 24x7x365 basis ... Management **JOB SUMMARY** As a member of the IT Service Delivery organization, the support analyst provides...customer inquiries per department policy + Creates and updates Help Desk incident or service … more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …science concepts or two (2+) years of relevant experience in IT/ help desk roles or within customer service . + Computing Environment certification in either ... hours are responded via email, phone call, or deskside support within Service Level Agreements (SLAs). +...matter expertise in one or more areas of the service desk operations. + Facilitate and set… more
- TEKsystems (Owings Mills, MD)
- The Help Desk Specialist primary responsibilities include answers inbound calls and emails for technical assistance from Shareholders, Participants, Associates ... and procedures as necessary. General Information: 40% of calls are password resets. Desk supports internal and external users. The desk supports over 400… more
- Terumo Medical Corporation (Elkton, MD)
- …and workflow for internal and customer-facing applications. Respond to Help Desk tickets for timely resolution of service requests. Work with vendor ... App Support Specialist I Date: Jun 24, 2024 Req...IT service disruptions. Analyze and reduce recurring Help Desk calls / issues. Comply with… more
- Marriott (Harrisburg, PA)
- …**Preferred:** + ITIL or Agile Safe Certification + Leadership experience in a Help Desk environment with experience in supporting application or IT ... quality control of systems functional design, usability, functionality, and implementation. + Advises support desk on change management as it relates to … more
- TEKsystems (Abingdon, MD)
- …one is the IT Manager the other is a programmer. Skills: active directory, help desk , desktop, windows, microsoft office, windows 10, outlook Top Skills Details: ... Description: Our customer needs a technician to support one of there locations in Belcamp. There...active directory, help desk ,desktop,windows Additional Skills & Qualifications: Team… more
- Pennsylvania State University (Middletown, PA)
- … Service Team Leads provide leadership and direction to operational support personnel such as customer service representatives, cashiers, ticket sales, ... parking attendants, guest relations, event ushers, front desk attendants, elevator attendants, and food service ...practices. + Orient, train, coach, lead, and direct customer service representatives and other operational support personnel.… more
- NetSEA Technologies (Aberdeen Proving Ground, MD)
- …of repair activities in the field, maintain and submit failure analysis data to help desk and track material end -to-end closing out all work requests. ... and Non-Standard Equipment (NS-E); and its components, inventory management, spares/supply support , and emergency on-site field service , activity reports,… more
- Verint Systems, Inc. (Harrisburg, PA)
- …. + Must be able to work a **_rotating day shift_** , 8 hours in the day. The Support desk is open from 6 am - 6 pm MST to assist our customers. + Successful ... security challenges for financial institutions. Our mission is to help financial institutions meet their specific needs with our...member of Verint's Fraud and Security Solutions (FSS) Technical Support team, you will provide technical support … more
- Cecil College (Elkton, MD)
- …(IT) services and products and escalates issues that cannot be resolved at the help desk level; and performs related duties as assigned. ESSENTIAL DUTIES: * ... as the College does not offer Visa sponsorships. JOB SUMMARY: The IT Support Specialist provides technical assistance and support to faculty, staff,… more
- UPMC (Mechanicsburg, PA)
- Join our team of Life Changers! UPMC is hiring a Full-Time, Patient Service Representative to support the office in Mechanicsburg. This is a specialized office ... a few of our perks. Apply today! **Responsibilities:** + Help patients navigate the healthcare system by providing clear...through use of self-arrival technology or check-in patient at desk depending on patient preference + Schedule or connect… more