- KPMG (Harrisburg, PA)
- **Business Title:** KPMG Software Lifecycle Console Manager & License Desk Service Delivery Manager **Requisition Number:** 112798 - 76 **Function:** ... team. KPMG is currently seeking a Manager , Software Lifecycle Console Manager & License Desk Service Delivery to join our Global Procurement team which… more
- General Dynamics Information Technology (Aberdeen, MD)
- …of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** **required** ... Transform technology into opportunity as a **Help Desk Support Service Specialist - Intermediate** with...Specialist - Intermediate** with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter… more
- Marriott (Harrisburg, PA)
- …Help Desk environment with experience in supporting application or IT infrastructure customers. + Technical Certifications (Cisco, MCSE, etc.) + Strong ... consistency and client satisfaction and alignment with the industry + Works with service providers, IT teams, and business partners to implement continuous… more
- Terumo Medical Corporation (Elkton, MD)
- Sr IT Support Specialist Date: Jun 18, 2024 Req...for service requests. + Enter tickets in Service Desk ticketing software and accurately categorize, ... level resolution. + Play an active role in developing, maintaining and documenting Service Desk processes, process improvements and procedures + Assist in… more
- Syms Strategic Group, LLC (SSG) (Gettysburg, PA)
- …+ Work with the customers directly to solve issues using the Enterprise Service Desk (ESD) ServiceNow application. + Update all ServiceNow trouble tickets ... Strategic Group (SSG) is seeking a talented Tier 2 IT Tech Support Department: Veterans Affairs Acquisition Academy (VAAA)...all ServiceNow tickets to completion and inform the Program Manager if there is a delay in a ticket.… more
- GSI Service Group Inc. (Edgewood, MD)
- …the CMA KMS infrastructure and data requirements periodically in coordination with the CMA IT Project Manager to determine the optimal balance of operating cost ... or computing resources should be prioritized with the CMA IT Project Manager against other KMS activities....KMS site. **_CMA KMS Helpdesk Services:_** monitor the help desk email requests, phone calls (approximately 1-5 emails and… more
- Vail Resorts (Fairfield, PA)
- …and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel ... + Critical Illness and Accident plans **Job Summary:** The Assistant Front Office Manager is responsible for running the day-to-day operations and leadership of the… more
- The Hartford (Hunt Valley, MD)
- …Director for risks outside your authority. Home Office Bond Underwriting Manager : + Represents Bond by demonstrating superior underwriting expertise, high-level ... and comprehensive business knowledge. + Supports Regional Office sales and service objectives. + Monitors and assesses the implementation of underwriting guidelines,… more
- Centric Business Systems (Owings Mills, MD)
- …Develop talent + Lead by leveraging UBEO's core values and exceptional customer service + Set clear expectations, manage activities, and exceed sales objectives + ... leading sales teams, prefer industry specific experience or hardware, IT , Software or Services sales experience + Demonstrated ability...Demands & Work Environment + Ability to sit at desk for prolonged periods of time. + Ability to… more
- Marriott (Harrisburg, PA)
- …complete routine tasks. Completes projects or additional assignments as requested by the Support Manager . The Service Desk operates on a 24x7x365 basis and ... Type** Management **JOB SUMMARY** As a member of the IT Service Delivery organization, the support analyst...inquiries per department policy + Creates and updates Help Desk incident or service tickets as defined… more
- SHI (Harrisburg, PA)
- …with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + Involvement in a wide range of ... engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on...of this role. This role will report to the Manager of ASG Engineering role in the ASG Product… more
- TEKsystems (Owings Mills, MD)
- …and monitors Service Level Agreements (SLAs) and metrics to measure service desk performance, including- response time, resolution time, and customer ... and problem solving. The position reports to the Sr. Manager , IT Operations. Skills: office 365, Microsoft...satisfaction. Establishes and maintains IT service management practices based on industry… more
- Terumo Medical Corporation (Elkton, MD)
- …Provide root cause analysis, corrective and preventative actions for any IT service disruptions. Analyze and reduce recurring Help Desk calls / issues. ... **Job Summary** Under the leadership and guidance from the Manager of TMC Manufacturing IT , the Application...workflow for internal and customer-facing applications. Respond to Help Desk tickets for timely resolution of service … more
- SHI (Harrisburg, PA)
- …with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + Involvement in a wide range of ... engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on...of this role. This role will report to the Manager of ASG Engineering role in the ASG Product… more
- H&R Block (Etters, PA)
- …associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District ... General Manager as necessary + Serve as point of contact for onsite escalated client service concerns + Ensure clients are scheduled properly and conflicts are… more