- Cecil College (North East, MD)
- …and document all service requests and issues in a timely manner in the Service Desk tool. * Troubleshoot and resolve low to medium complexity issues with ... and emails from faculty, staff and students who need IT technical support either assist them directly...troubleshooting skills * Good communication skills * Strong Customer service SCHEDULING: Ability to work a varied schedule during… more
- Alaka'ina Foundation Family of Companies (Aberdeen Proving Ground, MD)
- …Maryland. DESCRIPTION OF RESPONSIBILITIES: + Provides IT Tier I/II service center support + Provide help desk support to C5ISR personnel. Support ... Foundation Family of Companies (FOCs) is looking for an IT Tier I/II Help Desk Support...users, and end users. + Provides IT support through telephone, remote assistance, and on-site service… more
- CAI (Harrisburg, PA)
- …English speaking users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge and ... You'll Do** + Provide General IT end-user support including: + Utilize excellent customer service ...- 12:00pm EST + 6-12 months' experience in a Service Desk role and/or technical support… more
- GovCIO (Harrisburg, PA)
- **Overview** GovCIO is currently hiring fora Service Desk Administratorto provide user support and customer service on government customer computer ... + Contributes knowledge and updated information to maintain the Service Desk SOPs (Standard Operating Procedures), Knowledge...incidents and service requests using the current IT Service Management tool (ServiceNow). + Ensures… more
- Cayuse Holdings (Harrisburg, PA)
- …customer support or IT support . + Experience with ServiceNow IT Service Management System. + Customer service experience and strong focus on ... outsourcing, data services, and professional services. **Primary Focus** The Service Desk Agent provides customer service...and Apple suite of applications + Administration of ServiceNow IT Service Management System (for example … more
- Cayuse Holdings (Harrisburg, PA)
- **Overview** The Service Desk Agent provides customer ...IT support . + Experience with ServiceNow IT Service Management System. + Customer ... and Apple suite of applications + Administration of ServiceNow IT Service Management System (for example ...High school diploma or GED required. + Experience preferred Service Desk or Customer Service … more
- Cayuse Holdings (Harrisburg, PA)
- …customer support or IT support . + Experience with ServiceNow IT Service Management System. + Customer service experience and strong focus on ... **Overview** The Senior Service Desk Agent provides customer ...experience in a call center environment **Reports to** **:** IT Service Supervisor **Working Conditions** + **Professional… more
- Eurofins (Lancaster, PA)
- …and Relevant Experience: + High school diploma or equivalent + Minimum of 1 year of Service Desk support w/increasing responsibilities + Minimum of 1 year of ... Responsibilities: + Maintain the highest possible level of customer service . + Act as a role model for your...types. + Search for and utilize knowledge for all support issues using all resource available which may include… more
- Sedgwick (Harrisburg, PA)
- …an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening ... Great Place to Work(R) Most Loved Workplace(R) Forbes Best-in-State Employer Experienced Property Desk Adjuster - Must have a Hawaii License **PRIMARY PURPOSE** : To… more
- Sedgwick (Harrisburg, PA)
- …an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening ... to work. Great Place to Work(R) Most Loved Workplace(R) Forbes Best-in-State Employer Desk Adjuster - French Speaking **PRIMARY PURPOSE** : To handle losses and… more
- Marriott (Harrisburg, PA)
- …design + Knowledge of AI/ML solutions and their application within a Service Desk or IT support organization + Experience leading global teams with ... technologies and services + Experience in operating a global IT Support organization with engagement mechanisms to...Service Management and CMDB improvement opportunities to streamline Service Support , Service Delivery, … more
- BAE Systems (York, PA)
- …experience. + Well versed in Microsoft OSs. + Prior experience in a service desk or IT support role is beneficial. + Able to work well in a team ... with an outgoing personality and strong problem-solving skills to support our PLM customer s needs. This position will...needs. + Maintaining accurate and detailed records of all service desk interactions, including ticket status, resolutions,… more
- Rocket Software (Harrisburg, PA)
- …broader communication. **Required Qualifications:** + Three (3) to five (5) years of Service Desk Leadership experience with a demonstrated pattern of increasing ... ensuring an understanding of their needs and expectations regarding IT services and support . Develop long-term partnerships...Certification - ITIL Foundation required. + Extensive knowledge of Service Desk Management tools, eg, Jira … more
- Eurofins (Lancaster, PA)
- … service for both our internal and external customers. From software development to help desk support , our IT teams stay at the fore-front of risk ... Development + IT Infrastructure Engineer + Network Engineer + IT Help Desk Support Standards, methodologies and frameworks, are designed to deliver… more
- Link Solutions Inc (Edgewood, MD)
- …(willing to sponsor the right candidate). + Minimum One (1+) years or more of IT /Help Desk or customer service directly related experience. + IAT Level ... Center (ITMSC). The ITMSC provides Tier 2 concierge-like IT support to more than three hundred...are required of the employee for this job. Shift: Service Desk coverage consists of opening or… more
- Link Solutions Inc (Edgewood, MD)
- … IT Mission Support Center (ITMSC). The ITMSC provides Tier 2 concierge-like IT support to more than five hundred users which encompasses support in ... hours are responded via email, phone call, or deskside support within Service Level Agreements (SLAs). +...matter expertise in one or more areas of the service desk operations. + Facilitate and set… more
- Cayuse Holdings (Harrisburg, PA)
- …server, mainframe applications, and hardware. Handles problems that the first tier help desk support is unable to resolve. May interact with network services, ... risk through the delivery of quality outcomes. **Primary Focus** The Journeyman Computer User Support Specialist will support the US Army Corps of Engineers RITS… more
- US Army War College (Carlisle Barracks, PA)
- …to support the organization. Arrange use of facilities, room layout and IT requirements to support ceremonial, special events and social functions of the ... events, incidents, security breaches and other important information. Stock the information desk area with booklets, pamphlets and brochures for public distribution… more
- Public Consulting Group (Harrisburg, PA)
- …www.publicconsultinggroup.com . **_Job Description_** **Overall Responsibilities:** This role serves as a support desk agent for a suite of K-12 education ... use of data-driven problem solving and case management. Our service professionals partner with internal and external stakeholders including...in a SaaS support or similar application support environment. (General IT experience or customer… more
- Ryder System (Harrisburg, PA)
- …access services. Is expected to be the third level support for the Ryder IT Technical Svc Desk for any end user or site issues requiring assistance beyond ... the service desk 's capability. Has responsibility for the...the service desk 's capability. Has responsibility for the identification of hardware...+ Third level support for the Ryder IT Technical Svc Desk for any end… more