- GovCIO (Harrisburg, PA)
- …tickets for user issues and requests. Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to supervisor and/or technical lead. ... data storage devices, and other general peripherals. + Configures IT devices for secure operation, including installation of software,...Procedures), Knowledge Base Articles (KBs), and Training manuals for Tier I support. + Works with Tier … more