- Public Storage (Plano, TX)
- …seamless implementation This role requires proven experience transforming contact center journeys through AI -driven automation . You'll be instrumental ... Responsibilities** **Requirements & Strategy:** Elicit and prioritize business requirements from contact center stakeholders, then map current and future-state… more
- Walmart (Bentonville, AR)
- … contact center ecosystem, leveraging cloud-based contact center technologies, AI -driven automation , and omnichannel orchestration. You'll ... & Continuous Improvement + Identify and deliver opportunities for automation , self-service, and AI -assisted engagement. + Stay...Stay ahead of trends in **cloud contact center , speech analytics, workforce optimization, and generative AI… more
- Love's Travel Stops & Country Stores (Oklahoma City, OK)
- …voice network. This role places a strong emphasis on developing and implementing AI -enhanced Contact Center and Digital Communications solutions across the ... preferred. Experience working as a Unified Communications Engineer, Voice Automation Engineer, Contact Center Engineer,...and translation patterns. + Ability to script and integrate Contact Center , AI , and CPaaS… more
- GE Appliances, a Haier company (Louisville, KY)
- …and ethical frameworks. Relocation Assistance Available. **Position** Director, Digital Innovations - Contact Center AI Strategy & Operations **Location** ... an enterprise AI strategy across all areas of our contact center organization-including Service, Home Delivery, Parts, Builder Support, Direct-to-Consumer… more
- Wells Fargo (West Des Moines, IA)
- …Operations (CSBBO). The person will lead product teams in the AI Strategy for automation within CCaaS ( Contact Center as a Service) Innovation Hub. They ... **About this role:** Wells Fargo is seeking a Manager - AI Automation Delivery to join our Innovation Hub, as part of Consumer Small Business Banking… more
- ServiceNow, Inc. (Orlando, FL)
- …we pursue our purpose to make the world work better for everyone. The Director of AI Data Center Control Plane leads the engineering implementation of AI ... first solutions across Big Data, Observability, and other data center control plane interfaces. These solutions leverage AI and data science principles to… more
- Walmart (Bentonville, AR)
- …enrich training data. **What You'll Bring:** + 7-10+ years in conversational AI , automation , product design, or contact center operations, with 3+ years ... AI governance, product design, LLM prompt engineering, contact center operations, and the defect lifecycle...prompt engineering, and conversation QA. + Deep experience with contact center workflows and automation … more
- Intuit (San Diego, CA)
- …transformation initiatives across large-scale organizations. **Preferred Experience** * Exposure to contact center , CRM, or customer service technologies. * ... combines strategic systems architecture with deep technical implementation expertise in automation , AI /LLM integration, and cloud-based process design. You will… more
- Insight Global (Irving, TX)
- …or digital transformation analytics. * Proven experience supporting Contact Center analytics, preferably within a transformation or automation context. * ... Strong understanding of Contact Center KPIs and metrics. * Proficiency in Power BI,...of machine learning and AI applications in contact centers. * Experience supporting automation and… more
- J&J Family of Companies (Spring House, PA)
- …would like to request an accommodation, please email the Employee Health Support Center (###@its.jnj.com) or contact AskGS to be directed to your accommodation ... We are searching for the best talent for the best **Senior Automation /Robotics Engineer, Cell Therapy** to be in Spring House, PA. **Purpose:** We… more
- J&J Family of Companies (Spring House, PA)
- …would like to request an accommodation, please email the Employee Health Support Center (###@its.jnj.com) or contact AskGS to be directed to your accommodation ... We are searching for the best talent for the best **Principal Automation /Robotics Engineer, Cell Therapy** to be in Spring House, PA. **Purpose:** We… more
- Insight Global (Irving, TX)
- …implementation, and measurement. * Define and deliver the AI & Automation roadmap supporting contact center modernization and BS&T transformation ... automation governance, standards, and KPI frameworks across the Contact Center CoE. * Serve as the..., AI , and digital transformation within large-scale contact center or shared services environments. *… more
- Emerson (Sherman, TX)
- …the future of manufacturing through innovation and technology? Emerson is seeking an Automation Engineer to join our Sherman, Texas team, where you'll lead the ... integration of automation and digitization projects that directly impact customer satisfaction,...servos, VFDs, machine vision, RFID, etc. + Experience with AI based camera inspections systems, Universal Robots, VLMs, and… more
- RELX INC (Raleigh, NC)
- …oversee critical integrations between core business platforms (eg, Salesforce, Oracle) and Customer Contact Center technology. + Automation : Drive extensive ... Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to...problems? We are seeking a highly specialized Integration and Automation Architect to join our Enterprise Technology team. This… more
- CVS Health (Boston, MA)
- …with knowledge of how core technologies and emerging tools like AI and automation support key contact center functions. + Strong understanding of core ... productivity, and enhancing customer experience. You will be responsible for leveraging advanced AI skillsets to optimize contact center technology, with a… more
- Mastercard (Arlington, VA)
- …VP, AI Center of Excellence, this role drives enterprise-scale AI and automation strategy and execution. You'll define the roadmap, architect solutions, ... technical program management, and intelligent solutions architecture, you'll deliver agentic automation and AI solutions from strategy and portfolio shaping… more
- Guardian Life (Holmdel, NJ)
- …customer experience, and IT teams to incorporate solutions into current platforms and contact center operations. + Security & Compliance: Ensure all initiatives ... customer experience, and IT teams to incorporate solutions into current platforms and contact center operations. + Security & Compliance: Ensure all initiatives… more
- Teradyne (North Reading, MA)
- …This role will drive innovation, differentiation, and customer value by embedding AI capabilities into our products, enabling smarter automation , impactful ... managing AI products. + Proven experience in AI product management, preferably in semiconductor or automation...a paper application form. In addition, you may also contact the HR Service Center at ###… more
- NRG Energy, Inc. (Houston, TX)
- …designing, testing, deploying, and measuring AI solutions that transform our contact center . + Drive a high-performance culture by encouraging and empowering ... projects in a customer service environment. . Strong understanding of contact center platforms (eg, Genesys, NICE, Five9) and AI tools (eg, chatbots, NLP,… more
- Texas Tech University (TX)
- **42653BR** **Extended Job Title:** Associate/Full Professor in Automation and Robotics **Organization:** Texas Tech University **Position Description:** The IMSE ... begin in Fall 2026. The department is seeking applicants with expertise in automation and robotics, and research and teaching interests in areas including, but not… more