- The Joint Commission (Oak Brook, IL)
- … in all mediums (via phone, live chat, forums, email, remote desktop) throughout the tier 1 customer issue life cycle, escalating issues to tier 2, ... a great customer experience and achieving high overall customer satisfaction. **Responsibilities** **PRINCIPAL DUTIES AND RESPONSIBILITIES:** 1 . Provides… more
- BAE Systems (St. Louis, MO)
- …a dynamic team that values innovation, teamwork, and customer satisfaction. As a Lead Tier 2 Remote Support Analyst, you'll provide Tier 2 analysis and ... our customers to achieve their missions. As a **Lead Tier 2 Remote Support Analyst** , you'll...root cause analysis for escalated incidents, mentor and guide Tier 1 analysts, and document resolutions, trends,… more
- Insight Global (Oak Brook, IL)
- …https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements We are seeking a dedicated and customer -focused Tier 1 Customer Support ... 2+ years of experience in a Tier 1 IT Support or Technical Customer Service...phone etiquette. * Ability to work independently in a remote environment with a reliable internet connection. * Comfortable… more
- Patterson Companies, Inc. (Sioux Falls, SD)
- …Specialist - Tier I properly responds to inbound and outbound customer calls to provide technical support, answer how-to questions, and consult on workflow ... and equipment via a combination of verbal guidance and remote connection to the customer 's computer(s). The...**Minimum Requirements** + High School Diploma or Equivalent + 1 year customer service experience + … more
- BAE Systems (Jacksonville, FL)
- …clients, thick clients, desktops, laptops, and high-performance computing services. You'll also provide Tier 1 support for remote access and service ... enable our customers to achieve their missions. As a ** Tier 1 Initial Support Analyst** , you'll...critical role in providing exceptional IT support to the customer . You'll be part of a dynamic team that… more
- The ODP Corporation (Toledo, OH)
- …Resolve problems and proactively recommend the right products, services, and solutions to resolve Tier 1 customer or sales representative issues. + Take ... services, returns/exchanges, and delivery delays. This role has a remote work designation unless otherwise required by customer... remote work designation unless otherwise required by customer contract/needs (ie, work on site for customer… more
- GovCIO (Boise, ID)
- …become independent and able to perform basic device functions on their own. + Answer incoming customer calls into the Tier 1 Help Desk + Create, update, and ... and VA providers. This role focuses on delivering outstanding customer service while assisting users with mobile device setup,... 1 **WHAT YOU'LL BE DOING** As a Tier 1 , you will have a strong… more
- Linchpin Solutions, Inc. (Tampa, FL)
- …as needed Specific Skillset + Continuously monitor network and space segment performance to provide customer tier 1 support as required. + Monitor and report ... SATCOM Technician Tier 1 Tampa, FL (http://maps.google.com/maps?q=7853+Gunn+Hwy+Tampa+FL+USA+33626) Job...government users with the transport of full-motion video to remote sites. The Technician will provide daily operational support… more
- Red River (Chantilly, VA)
- …affect others; you seek to make those around you successful. We are looking for a Tier 1 Technician with an active Secret clearance to join our growing team! The ... Tier 1 Technician is primarily responsible for... Tier 1 Technician is primarily responsible for working on a...(SOPs) + Act as the point of contact for customer incidents reported by telephone, email and remote… more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 38527 **Summary** ** Tier 1 Help Desk Analyst** **Arlington, VA** Are you ready to enhance your skills and build your career in a rapidly evolving ... provide services to our nation. SecuriGence is seeking a ** Tier 1 Help Desk Analyst** to help...modifications to reduce user problems. + Provide local and remote Technical Support Services for end-user support on multiple… more
- Nightwing (Pensacola, FL)
- …defense, civil, and commercial markets. NightWing is supporting a US Government customer on a large mission critical development and sustainment program to design, ... operations, production and test environments. **Responsibilities include:** + Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem… more
- Proven IT (Tinley Park, IL)
- Tier 1 Engineer Tinley Park, IL... needs through qualifying questions over the phone and remote diagnostics + Solves complex and simple customer ... troubleshooting and maintenance. This is the first level of technical customer support. The Tier I Engineer has a broad understanding of the hardware, software… more
- UIC Government Services and the Bowhead Family of Companies (Oklahoma City, OK)
- **Overview** Tier 1 Helpdesk Technician (EITAAS-2025-24286): Bowhead seeks an Tier 1 Helpdesk Technician that will provide multiple tier support to ... to facility's NIPRNet circuit + Establish VPN with CAC connectivity to support remote users + Support integration with ITSM system **Qualifications** + A+ or… more
- Beth Israel Lahey Health (Charlestown, MA)
- …entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 1 support position is responsible for all aspects of ... customer requests and incident management. This includes logging, triaging,...issues to resolution is critical. **Job Description:** **Primary Responsibilities:** 1 . Responds appropriately and in accordance with established guidelines… more
- AO Smith (Ashland City, TN)
- Water Heater Technical Support Agent - Tier 1 (Call Center) Date: Dec 31, 2025 Location(s): Ashland City, TN, US, 37015 Company: A. O. Smith Corporation Hybrid, ... Onsite or Remote : Hybrid AOS/Ashland City, TN AO Smith is a...paid training is provided. Responsibilities + Provides world class customer service in a fast-paced customer service… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the ... 3 support teams, ensuring efficient problem resolution. + Remote Support: Offer remote assistance to users...not required. Requirements Qualifications: + Prior experience in a Tier 1 helpdesk or technical support role… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... Opportunity:** The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes… more
- Robert Half Technology (Nashville, TN)
- …to hardware, software, and network systems, serving as an escalation point for Tier 1 support. + Ticket Resolution: Handle escalated support tickets, ensuring ... Description Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT...and the procurement of hardware or software solutions. + Remote Support: Offer remote assistance to users,… more
- V2X (Colorado Springs, CO)
- …enterprise network systems. This position serves as the key escalation between Tier 1 personnel and senior engineering staff, ensuring troubleshooting, incident ... integrity, respect, responsibility, and professionalism. As a Journeyman Network Operations Engineer ( Tier 2), you will provide mid-level operational support for… more
- Intelligent Waves (Mechanicsburg, PA)
- **Overview** As a ** Tier II Network Application Technician** , you will provide hands-on application, network, and systems support for an emerging Department of ... Defense and Intelligence Community communications platform supporting our DISA customer . This role is based in Mechanicsburg, PA and operates in a fast-paced,… more