- Systems Engineering Solutions Corporation (Alexandria, VA)
- …Science, or related discipline Program Description: The program provides comprehensive Tier 1, Tier 2, and Tier 3 IT Infrastructure Support services to ... agencies evolving business and mission needs. Position Description: The Tier 2 Help Desk Specialist provides advanced... 1 staff to improve first-call resolution, collaborates with Tier 3 engineers on root cause and… more
- Insight Global (Braintree, MA)
- …healthcare client of ours is looking for a Tier 3 Support Specialist to join their growing company. * Escalation point of issues or services forwarded ... support, or assist with backend infrastructure support for the NOC and Tier 3 resource * Wireless Technologies understanding eg Meraki, Cisco, Aerohive, Ruckus,… more
- Patterson Companies, Inc. (Louisville, KY)
- …that they build a stronger and successful organization. **Job Description:** The Support Specialist - Tier I properly responds to inbound and outbound customer ... of verbal guidance and remote connection to the customer's computer(s). The specialist documents the type of inquiry, clarifying details, steps taken, resources… more
- Identiv (Santa Ana, CA)
- …member of Hirsch's Technical Services team, the Velocity Vision Technical Support Specialist Level II works alongside other Technical Services team members, Sales ... Engineers, Software Engineers, Technicians and Product Managers. The Technical Support Specialist must be able to manage hot issues and will be the point of contact… more
- IT Veterans (Annapolis Junction, MD)
- Tier 3 Unified Communications/Audio Visual Engineer Annapolis Junction, MD . Information Technology Apply Now Tier 3 Unified Communications/Audio Visual ... Engineer Annapolis Junction, MD IT Veterans is seeking a Tier 3 Unified Communications/Audio Visual Engineer to provide expert-level engineering,… more
- Proven IT (Tinley Park, IL)
- Tier 3 Engineer Tinley Park, IL... Tier III support to the Proven IT Tier II Engineers, serving as an escalation ... (http://maps.google.com/maps?q=8101+183rd+St+Tinley+Park+IL+USA+60487-6295) * IT Apply Job Type Full-time Description The Tier III Engineer is responsible for server, network, application,… more
- Koniag Government Services (San Antonio, TX)
- **Koniag Data Solutions, LLC,** a Koniag Government Services company, is seeking a Tier 3 Level Systems Administration Support Services to support KDS and our ... medical clinics, and dental clinics. + Serves as a top- tier specialist responsible for designing, implementing, and...for the most complex system issues, serving as the escalation point for Tier 1 and … more
- Kaleida Health (Buffalo, NY)
- …COEs to employees and leaders, acting as a liaison to COEs for Tier 2 and Tier 3 support escalation as needed to ensure items are addressed timely. The ... The Human Resources Service Center Specialist (HRSC Specialist )) will be responsible for delivering exceptional Tier... Specialist )) will be responsible for delivering exceptional Tier 1 customer service across a wide breadth of… more
- IT Concepts (Mclean, VA)
- …roadmap, compliance requirements, and commitment to an excellent user experience. Responsibilities: Tier 3 Escalation & Advanced Technical Support: + ... Kentro is hiring a highly skilled Senior IT Support Specialist / Support Lead to strengthen our IT operations,...growth as the organization evolves. This role combines hands-on Tier 3 technical work, operational leadership, and… more
- Bright Horizons (Newton, MA)
- The Senior Applications Specialist - Support role is focused on the support of operational management applications primarily for full service care. The individual ... individual will provide support on issues escalated from the Tier 1 role as well as issues that require...response and resolution SLAs are met, and that correct escalation paths are followed in the troubleshooting and resolution… more
- US Tech Solutions (San Diego, CA)
- …safety compliance, and escalation resolution. **Responsibilities:** + Monitor and manage escalation queues, coordinating with Tier 3 agents and full-time ... enhance customer safety and experience, collaborating closely with cross-functional teams including Tier 3 support, product, analytics, and content teams. You… more
- Bank of America (Boston, MA)
- Privileged Access Management (PAM) Specialist (Active Directory Architecture exp. required) Boston, Massachusetts;Washington, District of Columbia **To proceed with ... be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Boston/Privileged-Access-Management--PAM-- Specialist --Active-Directory--Architecture-exp-required-\_25048008) **Job Description:** At Bank of America, we… more
- Grant PUD (Ephrata, WA)
- …request. The Service Desk Specialist escalates unresolved problem/issues/requests to the proper tier 2 and 3 support team according to defined escalation ... products and/or infrastructure usage and access. The Service Desk Specialist is responsible for collecting detailed information about the...Catalog and IT Knowledgebase. Reassign issues not resolved to tier 2 and 3 support teams and… more
- The Greentree Group (Reynoldsburg, OH)
- …amount of PTO which is granted on start date, plus the ability for quick escalation to the next tier . Flexible/hybrid working schedules and 11 paid holidays, in ... Customer Support Specialist + Are you a customer service enthusiast...may be considered. + Minimum one (1) to three ( 3 ) years' experience in a business environment. + Strong… more
- Option Care Health (Madison, WI)
- …the best and brightest talent in healthcare. **Job Description Summary:** The Specialist is a key support position within the myHRconnect structure. This position ... will support the intake, support and resolution of tier 1 myHRconnect questions submitted through our HCM case...Article content with the goal of case deflection. The Specialist must have a general understanding of myHRconnect reporting… more
- Zones LLC (Boston, MA)
- …8:00 am - 5:00 pm. On site. We are seeking a highly skilled and experienced Level 3 Mac Support Specialist to join our clients' IT team. This role is responsible ... L3 Mac Support Specialist Staffing Boston, Massachusetts Salary: USD 45.00 -...devices across the organization. You will serve as the escalation point for complex issues and play a key… more
- General Dynamics Information Technology (Arlington, VA)
- …people are our differentiators. We are seeking a customer service centered Service Desk Specialist to provide timely and professional Tier II support to users. ... seeking help. Install, modify, and repair computer hardware and software. + Provide Tier 2 IT operations control support using ITSM ticketing system such ServiceNow… more
- Boar's Head Brand/Frank Brunckhorst Co., LLC (Sarasota, FL)
- Hiring Company: Delicatessen Services Co., LLC Overview:The BTS Technical Support Specialist III serves as the Subject Matter Expert (SME) for all processes, ... demonstrated in-depth experience, capability and judgment, will serve as the escalation point for issues within our Enterprise Environment. Job Description:… more
- TekSynap (Arlington, VA)
- **Responsibilities & Qualifications** TekSynapis seekinga **IT Service Support Specialist ** toprovideTier 1/2 helpdesk support to JPO end users, resolving issues, ... onboarding and adoption of IT tools. **RESPONSIBILITIES** + Deliver Tier 1/2 IT support for JPO's 1,500-4,000 users. +...+ Associate's degree (Bachelor'spreferred) in IT or related. + 3 + years helpdesk or IT service support experience. +… more
- GCyber (St. Louis, MO)
- …is a hybrid position with 3 days on site. As the IT Support Specialist , you will: + Monitor the Priority Queue in ServiceNow (SNOW) and respond promptly to ... GCyber is hiring an IT Support Specialist , to support our newly awarded United States...reliability, and compliance with operational requirements. + Follow standard escalation procedures to validate, troubleshoot, and coordinate resolution with… more